Ratings based on 659 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Apr 2024
Proximity to Grand Mosque, stylish design and excellent service
Comment from Hotel Management
24 Apr 2024 by Mahdi, Hotel Management
Thank you for taking the time to provide us with great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.
by A verified traveler
Posted 23 Apr 2024
Lovely hotel ,we traveled from Canada .
It was very good .
At first we were waiting so long for check in , but the room was very nice and clean.
Location is great .
Comment from Hotel Management
24 Apr 2024 by Mahdi, Hotel Management
Thank you for taking the time to provide us with great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.
by A verified traveler
Posted 14 Mar 2024
Comment from Hotel Management
15 Mar 2024 by Mahdi, Hotel Management
Thank you for taking the time to provide us with great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.
by A verified traveler from Istanbul
Posted 5 Mar 2024
Average
Comment from Hotel Management
6 Mar 2024 by Taher, Hotel Management
We appreciate your feedback! While we are glad that you had a great experience with us, we feel sad to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you for a better experience.
by A verified traveler
Posted 29 Feb 2024
I know I was in one of the most peaceful place on earth. But Hilton continued to extend that tranquility from the Prophet’s mosque to its hotel. Loved it here.
Comment from Hotel Management
4 Mar 2024 by Taher, Hotel Management
Thank you for taking the time to provide us with great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.
by A verified traveler
Posted 25 Feb 2024
I book the hotel they show me the room
Comment from Hotel Management
28 Feb 2024 by Taher, Hotel Management
Thank you for taking the time to share your feedback in regard to your stay. We feel sad to see that we were unable to make your stay comfortable and up to your expectation. All your comments are constructively accepted and valued, and where possible will make the necessary changes in order to fix the issues that can be solved. Looking forward to welcoming you again and to provide you with an exceptional stay.
by A verified traveler
Posted 19 Feb 2024
Staring with food: it was amazing. Everything is cooked well and we didn't need to be worried about getting sick. The people were very nice and we had one waiter at the resturant that was willing to give us anything we needed for food (his name was Ahmed). The room service and the room cleaners did a great job and nothing was dusty or unclean. The stores around the hotel were very convenient and there were more than enough places to shop from for literally anything you may need or want (there are nearby pharmacies and grocery stores as well). Everything was in walking distance and the weather was great as well (we went in February). Definitely reccomend :)
Comment from Hotel Management
24 Feb 2024 by Taher, Hotel Management
Thank you for taking the time to provide us with great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.
by A verified traveler
Posted 18 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Mahdi, Hotel Management
We appreciate your feedback! While we are glad that you had a great experience with us, we feel sad to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you for a better experience.
by A verified traveler
Posted 17 Feb 2024
Positives: Proximity of location to the Prophet's mosque, and the reception staff was nice and welcoming.
Negatives: Although smoking was not allowed inside the property, we still smelled lits of cigarettes from nearby rooms, when complained, nothing was done. The room and toilet were really dirty. The condition of furniture is very old. Thia should not be rated 5 or even 4 stars.
Comment from Hotel Management
24 Feb 2024 by Taher, Hotel Management
Thank you for taking the time to share your feedback in regard to your stay. We feel sad to see that we were unable to make your stay comfortable and up to your expectation. All your comments are constructively accepted and valued, and where possible will make the necessary changes in order to fix the issues that can be solved. Looking forward to welcoming you again and to provide you with an exceptional stay.
by A verified traveler
Posted 11 Feb 2024
!
Comment from Hotel Management
11 Feb 2024 by Mahdi, Hotel Management
Thank you for taking the time to provide us with great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.
