Ratings based on 231 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Feb 2024
Large, clean facility, close to restaurants and airport. Just a bit noisy.
by A verified traveler
Posted 23 Feb 2024
Very quiet and convenient
by A verified traveler
Posted 2 Feb 2024 on Hotels
by A verified traveler
Posted 15 Nov 2023 on Hotels
Comment from Hotel Management
19 Nov 2023 by lcaldeira, Hotel Management
Obrigado pelo seu comentário
by A verified traveler
Posted 5 Nov 2023
Comment from Hotel Management
4 Dec 2023 by lcaldeira, Hotel Management
Than k you
by A verified traveler from Grand Island
Posted 1 Nov 2023
Staff need to smile a bit more and breakfast is not up to par. Paid less money at Four Views in Canico, Madeira and their breakfast is superior.
Comment from Hotel Management
2 Nov 2023 by lcaldeira, Hotel Management
Dear Alberto,Thank you for your comments. We apologize if we couldn't be up to some of your expectations but let us express our gratitude by thanking you for sharing your comments with us. Your comments are an important tool and only help us to continue our constant pursuit of service improvement by solving those and continue trying to exceed expectations. On our own behalf and on that of the Vila Galé Santa Cruz Hotel team, we hope we have the honour of hosting you again in a near future.Kind regardsLuis Caldeira(General Manager)
by A verified traveler
Posted 9 Aug 2023 on Hotels
Comment from Hotel Management
13 Sep 2023 by lcaldeira, Hotel Management
Dear Meirav,Thank you very much for choosing the Vila Galé Santa Cruz Hotel for your stay in Madeira Island. We were very pleased to read your message about our hotel and team. Your comments are very valuable for us and for our future guests.We look forward to having you back again!Yours faithfully,Luis Caldeira(General Manager)
by A verified traveler
Posted 21 May 2023 on Hotels
Comment from Hotel Management
4 Mar 2024 by Lcaldeira, Hotel Management
Dear Guest,Thank you very much for choosing the Vila Galé Santa Cruz Hotel for your stay in Madeira Island. We were very pleased to read your message about our hotel. Your comments are very valuable for us and for our future guests.We look forward to having you back again!Yours faithfully,Luis Caldeira(General Manager)
by A verified traveler
Posted 19 May 2023 on Hotels
Comment from Hotel Management
4 Mar 2024 by Lcaldeira, Hotel Management
Dear Guest,Thank you very much for choosing the Vila Galé Santa Cruz Hotel for your stay in Madeira Island. We were very pleased to read your message about our hotel. Your comments are very valuable for us and for our future guests.We look forward to having you back again!Yours faithfully,Luis Caldeira(General Manager)
by A verified traveler
Comfortable, but boring
Posted 30 Apr 2023 on HotelsHotel is super far from anything besides the airport. The breakfast, while included was not good. Better off saving the money and eating in town.
Comment from Hotel Management
2 May 2023 by Lcaldeira, Hotel Management
Dear Michael,Thank you very much for choosing the Vila Galé Santa Cruz Hotel for your stay in Madeira Island. We were very pleased to read your message about our hotel and team. Your comments are very valuable for us and for our future guests.We look forward to having you back again!Yours faithfully,Luis Caldeira(General Manager)
