Ratings based on 180 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
10 Apr 2024 by Lícia Ferreira - Guest Relations, Hotel Management
Dear Juliet,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations
by A verified traveler
Posted 7 Feb 2024
Comment from Hotel Management
5 Apr 2024 by Lícia Ferreira - Guest Relations, Hotel Management
Dear Keith,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations
by A verified traveler
Posted 4 Oct 2023
Immaculately kept residence in a very good area with excellent transport links into Funchal centre. Very friendly and helpful staff and the rooms are very comfortable, spacious and have great views. The buffet breakfast was plentiful and delicious and the waiting staff were helpful and pleasant and the main pool and pool areas were spacious with plenty of sun beds available. Very enjoyable stay and we would love to return one day in the near future.
Comment from Hotel Management
4 Oct 2023 by Lícia Ferreira - Guest Relations, Hotel Management
Dear Steven,We would like to thank you for your kind words, and we are very glad that you have enjoyed our facilities and all our services.Thank you for choosing The Residence Hotel and we hope to have the privilege of welcoming you again soon.Best Regards,Lícia FerreiraGuest Relations
by A verified traveler
Posted 27 Sep 2023
Comment from Hotel Management
27 Oct 2023 by Lícia Ferreira - Guest Relations, Hotel Management
Dear Sharon,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations
by A verified traveler
Posted 7 Sep 2023
Travelled with toddler and the property is vast and has lots of things to do to keep them entertained. Good for families and close to the seafront.
Comment from Hotel Management
15 Sep 2023 by Lícia Ferreira - Guest Relations, Hotel Management
Dear Daniel,Customer satisfaction is a PortoBay Group prime concern, and your feedback is a great value for future guests as well.Thank you for choosing The Vila Porto Mare Complex and we hope to have the privilege of welcoming you and your family soon. Until there, we wish you all the best!Kind regards,Lícia FerreiraGuest Relations
by A verified traveler
A great place to stay
Posted 28 Aug 2023 on HotelsThe hotel and pool areas were exceptional. The breakfast offered a wide choice and the seating areas were delightful. The staff were
We were upgraded to an apartment for our stay and although the accommodation was spacious and comfortable, the room was dark and the balcony was opposite a road which could be noisy at times.
Having said that, I would still recommend this hotel as a great place to stay but in our experience the accommodation upgrade was at the expense of the location of the room.
Comment from Hotel Management
31 Aug 2023 by Lícia Ferreira - Guest Relations, Hotel Management
Dear Julie,Thank you for taking the time to write this review. We appreciate your kind words and hope to welcome you back soon. With our best wishes,Lícia FerreiraGuest Relations
by A verified traveler
Posted 13 Jul 2023
The hotel is great and can’t fault the staff, polite friendly and helpful. I did loose a day though because of a late easyJet flight also booked through Expedia. Alas it’s easier to talk to a brick wall than Expedia about this, not even sure they are real people might as well be BOTs, so next time will book direct with hotel and airlines.
Comment from Hotel Management
1 Aug 2023 by Lícia Ferreira - Guest Relations, Hotel Management
Dear David Charles,Thank you so much for your review and classification! We hope to have the privilege of welcoming you again to our beautiful Madeira Island, for another stay with this PortoBay Family!With our best regards,Lícia FerreiraGuest Relations
by A verified traveler
Posted 1 Jul 2023
This is a wonderful hotel in a beautiful location.
Comment from Hotel Management
1 Aug 2023 by Lícia Ferreira - Guest Relations, Hotel Management
Dear Stuart,We pride ourselves of serving our guests to the fullest and always make them feel at home. It was our pleasure to have you staying with us and we hope that we will soon have the opportunity to welcome you back to The Residence Hotel.With our best regards,Lícia FerreiraGuest Relations
by A verified traveler
Posted 28 May 2023
Comment from Hotel Management
22 Jun 2023 by Lícia Ferreira - Guest Relations, Hotel Management
Dear Michael David,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations
by A verified traveler
Posted 27 Apr 2023
Beautiful, beautiful hotel, lovely gardens and facilities. Room was well equipped with everything we could need including spare towels for pool/spa. Staff very friendly and helpful. We had a room facing the road which was noisy but it was changed with no fuss to quiet inward facing. Fantastic choice and quality of breakfast. Half hour walk into Funchal which we preferred to irregular bus service. Large supermarket close by if needed.
Comment from Hotel Management
4 May 2023 by Lícia Ferreira - Guest Relations, Hotel Management
Dear Janet,We are delighted in reading your comments! Thank you for this review and for recommending us on Expedia!We pride ourselves of serving our guests to the fullest by providing an attentive and authentic service to our guests and always make them feel at home. In this way, we are very happy to know that you have enjoyed everything and that we have met your expectations!Your feedback is greatly appreciated and will inspire all of us to continue to strive towards outstanding customer service. Thank you for choosing the Residence Hotel and we hope to have the privilege of welcoming you again soon to our beautiful Madeira Island. Until there, we wish you all the best!Regards,Lícia FerreiraGuest Relations
