Ratings based on 280 Verified Reviews

4.4 out of 5
80% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 14 May 2024
Great stay for a long weekend. Good gym and range of classes. Enjoyed the sunrise yoga and the activities organised by Lokoloko next door were fantastic. All the staff at the hotel were amazing, so friendly.
Comment from Hotel Management
18 May 2024 by Sentido Ambassador, Hotel Management
Dear Lisa,Thank you for sharing your experience! We're thrilled to hear that you had a great long weekend stay with us. It's wonderful that you enjoyed our gym facilities and the variety of classes available. Our team works hard to provide exceptional service, and we're delighted that you found them to be so friendly. We hope to welcome you back for another fantastic stay soon!Warm regards,Nicole FettelSentido Ambassador
5 out of 5
by A verified traveler

Posted 17 Mar 2024
I really really enjoyed my stay. Hotel was clean and quiet and served my needs perfectly. Hotel staff was able to arrange for a rental car for me when I arrived to the hotel. Free parking was very limited but, I was always able to find paid street parking not far from the hotel. So not really a big deal. The hotel staff are superb. A special acknowledgement to Barbara Gomez who is so kind, professional, always had a smile on her face and offered great suggestions for things to do in Madeira during my stay. My only “complaint” which is minor is the temperature of the hot water in my room . I like the option of very hot water when it comes to bathing/showering. The water in my room was barely lukewarm. Outside of this minor issue, I would most certainly would stay at this hotel again.
Comment from Hotel Management
10 Apr 2024 by Das Management, Hotel Management
Dear Kendra,Thank you for your fantastic review! We're thrilled you enjoyed your stay and found our hotel clean, quiet, and accommodating. It's wonderful to hear our staff, especially Barbara Gomez, provided exceptional service. We apologize for the inconvenience with the hot water temperature and will address it promptly. We look forward to welcoming you back soon!Warm regards,The Management
4 out of 5
by A verified traveler

Posted 2 Mar 2024
The staff were lovely and super helpful. Me and my partner used the pool, spa and fitness facilities every day and really enjoyed the sunrise yoga classes. The buffet breakfast was decent. Hiring a car is necessary as there is very little within walking distance of the hotel. But the island is only small, so you can reach most places with a short drive from the hotel.
Comment from Hotel Management
3 May 2024 by Sentido Ambassador, Hotel Management
Dear Martyn,Thanks for the great feedback! We're thrilled that you and your partner enjoyed the pool, spa, and fitness facilities, and that you loved the sunrise yoga classes. It's also great that our buffet breakfast hit the spot.It's true that hiring a car can make getting around easier, but we're glad you found it convenient to explore the island.We look forward to welcoming you back soon!Best wishes,Nicole FettelSentido Ambassador
5 out of 5
by A verified traveler

Posted 17 Feb 2024
A great spot to relax at the end of our trip
Comment from Hotel Management
10 Apr 2024 by The Management, Hotel Management
Dear Linda,We are very pleased that you had a wonderful holiday with us.We would be very happy to welcome you again in the future.With kind regards,The Management
5 out of 5
by A verified traveler

Posted 10 Feb 2024
Our room had a ocean view and the surrounding area was beautiful and peaceful.
Comment from Hotel Management
3 May 2024 by Sentido Ambassador, Hotel Management
Dear Tranda,Thank you for you great review! It's wonderful to know that you had a relaxing stay with us.We look forward to welcoming you back for another serene getaway!Warm regards,Nicole FettelSentido Ambassador
5 out of 5
by A verified traveler

Posted 7 Jan 2024
Comment from Hotel Management
2 Feb 2024 by The Management, Hotel Management
Dear Phoebe,Thank you very much for the great review. We are delighted that you had a wonderful holiday with us and that we could impress you with our hotel.We would be very happy to welcome you again soon.Yours sincerely,The Management
4 out of 5
by A verified traveler

Posted 4 Jan 2024 on Hotels
Comment from Hotel Management
2 Feb 2024 by The Management, Hotel Management
Dear Teresa,Thank you very much for the review.We would be very happy to welcome you again soon.Yours sincerely,The Management
5 out of 5
by A verified traveler

Perfect location for active holiday

Posted 22 Dec 2023 on Hotels
Great location in the waterfront. Perfect for active holidays as it offers a wide range of options to suit all tastes.
Comment from Hotel Management
30 Dec 2023 by The Management, Hotel Management
Dear Rui,Thank you very much for your review and feedback. We are delighted that you had a pleasant stay with us and that we were able to impress you with our hotel and its location.We hope to welcome you again soon.With kind regards,The management
5 out of 5
by A verified traveler

Posted 13 Dec 2023
Parking - not great because of limited spaces available. End up playing musical chairs/cars. Great service from Staff at reception - Duarte Santos and breakfast staff. Commendable! Thank you. Close to airport and amenities. Require own transportation.
Comment from Hotel Management
30 Dec 2023 by The Management, Hotel Management
Dear Chiam,Thank you very much for your review and feedback. We are pleased that you had a pleasant stay with us and that we were able to impress you of our hotel and service.We hope to welcome you again soon.With kind regards,The management
4 out of 5
by A verified traveler

It's a 4 star hotel indeed

Posted 24 Oct 2023 on Hotels
Positives: - staff is friendly - location is nice and quiet - activities like yoga, diving, hiking trips - landscaped area around the hotel - it's actually two hotels so more facilities - sommelier is amazing. Great wine tasting. - nice to see solar panels and water saving Improvements: - a proper coffee at breakfast - breakfast smoothies always run out - a sewage smell in all the lifts and toilets - no free water offered in the room - beach towels refreshed only for a fee - blue bar only has basic snack food - masseuse at spa doesn't seem to know what they're doing. Also, a 60min massage lasted for 40min. - asked to pay upfront upon check-in - check-in staff should make it clear whether your room is ready for early check in or not. We were led to believe we can check-in 2 hours early but our room wasn't actually ready which we only found out after 20min of paperwork. Not upset about the wait, only about the bad communication and expectation management - last thing you need when you haven't slept all night.
Comment from Hotel Management
14 Nov 2023 by The Management, Hotel Management
Dear Anca,Thank you for taking the time to share your experiences and impressions of your stay with us. We are pleased that you enjoyed your stay with us and that we were able to impress you with our hotel, facilities and service. We always strive to make our guests' stay as pleasant as possible and your feedback helps us to constantly improve our service.We are very sorry if some aspects did not meet your expectations. We have already discussed these and your suggestions for improvement with the team and have taken steps to ensure that we continuously improve our service. We would be very happy if you would give us a second chance.Best wishes,The Management
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