Ratings based on 163 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
This was the first time we have ever stayed at a RIU resort and we were not disappointed. The staff were all wonderful. Big shout out to the bartenders and wait staff for their friendliness.
Comment from Hotel Management
21 May 2024 by Online Reputation Manager, Hotel Management
Dear Elizabeth,Thank you for your great review and for spending time with us.We are delighted to hear that we lived up to your expectations of us.We look forward to welcoming you again soon. Until then, we wish you all the best.Yours faithfully,Hotel Riu MadeiraOnline Reputation Manager
by A verified traveler from Ozone Park
Posted 6 Apr 2024
Everything about this hotel what amazing… the food , the people and it’s very clean and I’m hard to please but I do not have any complaints. Love love love my stay here . For anyone who will go and see the sunrise, bring a blanket with you . 😃😃😃
Comment from Hotel Management
11 Apr 2024 by Online Reputation Manager, Hotel Management
Dear Ashreyaa,It is wonderful to know that you have enjoyed your stay with us so much.It has been a pleasure hosting you and thank you for taking the time to review your recent stay at the hotel.We hope to see you again soon!All the bestYours faithfully,Hotel Riu MadeiraOnline Reputation Manager
by A verified traveler
Posted 4 Apr 2024
Just perfect for the family. Very nice heated pool very nice food, the best buffet food ever!! It was nice to have Tennis court but they had bad rackets and balls but still nice. Near walking distance there is ocean you can dip in. Very pretty
Comment from Hotel Management
11 Apr 2024 by Online Reputation Manager, Hotel Management
Dear Sooeun,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu MadeiraOnline Reputation Manager
by A verified traveler
Posted 4 Apr 2024
Todo muy bien, sobretodo, Julian (del bar de la piscina) y Fernanda (del comedor).
La puerta del baño de la habitación y la que comunicaba las habitaciones no cerraban.
Comment from Hotel Management
8 Apr 2024 by Online Reputation Manager, Hotel Management
Apreciado Javier NúñezGracias por sus palabras, Nos alegramos mucho de saber que, durante sus vacaciones, sus necesidades estuvieron cubiertas y, disfrutó, de una maravillosa estancia entre nosotros.Nos gustaría que volviera a brindarnos la oportunidad de recibirle en alguna de nuestras instalaciones y, poder así presentarle, la maravillosa experiencia que estamos acostumbrados a ofrecer 100% satisfactoria.Cordialmente, Hotel Riu MadeiraOnline Reputation Manager
by A verified traveler
Posted 1 Apr 2024
The staff is very friendly and responsible
Comment from Hotel Management
10 Apr 2024 by Online Reputation Manager, Hotel Management
Dear Inara,Thank you for your comment,We are really happy to read that you felt at ease with us.We are also very happy to hear that we did a good job from your point of view and we thank you very much for your positive feedback.We look forward to your visit to any of our facilities in the near future.Yours faithfully,Hotel Riu MadeiraOnline Reputation Manager
by A verified traveler
Posted 30 Mar 2024
Loved everything
Comment from Hotel Management
8 Apr 2024 by Hotel Riu Madeira Online Reputation Manager, Hotel Management
Dear Lakeena,Thank you very much for taking the time to leave your fantastic review!We are thrilled to learn you enjoyed it and it is rewarding to read you found it to be just right for your well-deserved holiday.We will pass on your feedback to our beautiful staff.We cannot wait to host you again, Lakeena.Kindest Regards,Hotel Riu MadeiraOnline Reputation Manager
by A verified traveler
Posted 22 Mar 2024
Food was great, staff was amazing so polite and helpful. Very clean in a nice quiet location.
Comment from Hotel Management
25 Mar 2024 by Online Reputation Manager, Hotel Management
Dear DANIEL,We appreciate your kind words about our hotel and the time you have spent writing them.It is very valuable to us that you have fully enjoyed each and every one of the services provided in our accommodation.We only wish, with all our heart, to welcome you again at any time in any of our facilities.Yours faithfully,Hotel Riu MadeiraOnline Reputation Manager
by A verified traveler
Posted 1 Mar 2024
Very nice resort. Buffet food was good. Nice pool area and friendly staff.
Comment from Hotel Management
6 Mar 2024 by Online Reputation Manager, Hotel Management
Dear Gregory,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu MadeiraOnline Reputation Manager
by A verified traveler
Posted 27 Feb 2024
The just refurbished RIU is very modern with an elegant flare. I really liked the white marble tiles. The staff are outstanding and they work hard to make your stay enjoyable. There was some construction noise from the hotel next door, but it did not bother me. The only thing I would improve upon is having a pillow menu. The mattress is perfectly fine but the pillows flatten quickly. Not enough pillow support for the neck. My compliments to the kitchen and dinning staff, they are outstanding.
Comment from Hotel Management
5 Mar 2024 by Hotel Riu Madeira Online Reputation Manager, Hotel Management
Dear Rosanne,Thank you very much for leaving your fantastic feedback, we will forward your kind remarks.We feel very privileged to have our lovely guests.Your kind suggestion will be forwarded to the management.Kindest wishes, Rosanne,Hotel Riu MadeiraOnline Reputation Manager
by A verified traveler
Posted 25 Feb 2024
All and all a great stay
Comment from Hotel Management
28 Feb 2024 by Online Reputation Manager, Hotel Management
Dear David Dias, Thank you for staying in our Hotel Riu Madeira, this great recommendation, and five-star review. Your review gives a great perspective to what makes our property very popular for our visitors.It would be great to welcome you soon again!With appreciation,Hotel Riu MadeiraOnline Reputation Manager
