Ratings based on 570 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
6 Jun 2024 by André Barreto, Hotel Management
Dear Boris,Thank you for leaving an evaluation following your recent stay at the Quintinha de São João.We are sorry that it was not "perfection" but are pleased that you obviously enjoyed your stay.Thank you again and we hope to see you back in the future.Kind regardsYours sincerelyAndré BarretoGeneral Manager
by A verified traveler
Posted 9 Dec 2023
Super friendly staff, beautiful and quiet gardens. You can easily walk to the city center
Comment from Hotel Management
13 Dec 2023 by André Barreto, Hotel Management
Dear Rita,How lovely to read your kind comments following your recent stay at the Quintinha! We are most grateful for your feedback and are delighted that you found our staff "super friendly" and especially enjoyed the location and gardens.We look forward immensely to welcoming you back again soon.Kind regardsAndré BarretoGeneral Manager
by A verified traveler from Kingston-upon-thames
Posted 1 Aug 2023
A great ambience in a beautiful setting. Convenient access and good parking. A most knowledgeable and helpful concierge. Food choices excellent. We felt very comfortable and well looked after.
Comment from Hotel Management
2 Aug 2023 by André Barreto, Hotel Management
Dear Julian RF,I was so happy to read your review following your stay at the Quintinha and to learn that you felt very comfortable and well looked after. This is just as it should be! Thank you for highlighting our helpful and knowledgeable concierge, together with the food, good parking, ambiance and setting.Rest assured, I will share your wonderful feedback with my entire team, who will be thrilled with your kind words. We very much look forward to your return to the Quintinha de São João in the future.Kind regardsYours sincerelyAndré BarretoGeneral Manager
by A verified traveler
Posted 17 Apr 2023
The stay here was wonderful. The receptionist when we arrived was super welcoming and showed us around really professionally. Everyone we spoke to was really nice and couldn't have done more. We loved our trip to Madeira and had the most incredible holiday, and a lot of this was because we got to come back to Quintinha Sao João in the evenings. The food in their restaurant by the way was also incredible and a really good price for what you get. We also felt very welcomed as a gay couple and didn't feel like we being treated differently to anyone else, which we of course really appreciate. This is the first holiday in a while where I can safely say that I'll be returning soon!
Comment from Hotel Management
19 Apr 2023 by André Barreto, Hotel Management
Dear Matthew James,It has been a pleasure having you with us and thank you for choosing the Quintinha for your holiday in Madeira. Thank you for your wonderful feedback and for sharing your experience with us and the Expedia community. It means the world to us that you say that you will be returning soon and that you had a wonderful stay. We are certainly looking forward to welcoming you back!Kind regardsYours sincerelyAndré BarretoGeneral Manager
by A verified traveler
Great service, lovely garden
Posted 25 Mar 2023 on HotelsExcellent service, beautiful garden views and great breakfast. The only negative was that the hotel was a bit dated and just in the middle of refurbishment(outside?).
Comment from Hotel Management
27 Mar 2023 by André Barreto, Hotel Management
Dear Katerina,Thank you for your feedback and for sharing the lovely photos! We are delighted that you have awarded your holiday with top marks and that you found the service excellent and enjoyed the garden views and breakfast.We are discreetly updating various aspects of the hotel and, whilst the atmosphere and tradition will always remain the same.We look forward to welcoming you back in the future.Kind regardsYours sincerelyAndré BarretoGeneral Manager
by A verified traveler
Posted 24 Mar 2023 on Hotels
Comment from Hotel Management
27 Mar 2023 by André Barreto, Hotel Management
Dear Robert,10 out of 10 is wonderful! Thank you so much for taking the time and going to the trouble of letting us know how much you enjoyed your stay. It was a pleasure having you and we hope to welcome you back in the future.Kind regardsYours sincerelyAndré BarretoGeneral Manager
by A verified traveler
Posted 23 Feb 2023
Comment from Hotel Management
27 Mar 2023 by André Barreto, Hotel Management
Dear Rita,Thank you for awarding our Quintinha top marks! We are delighted that you enjoyed your stay and hope to have the pleasure of welcoming you back in the future.Kind regardsYours sincerelyAndré BarretoGeneral Manager
by A verified traveler
Posted 17 Feb 2023
The staff were so lovely and their service was excellent. The condition of the building and decor could do with some updating, it is very tired.
Comment from Hotel Management
18 Feb 2023 by André Barreto, Hotel Management
Dear Claire,We are delighted to receive your positive feedback following your recent stay. As you will have noticed during your visit that, inconspicuously, we are indeed updating many aspects of the hotel. As for the service and staff - this will always be traditionally excellent, caring and friendly, which is totally in-keeping with a Madeiran "Quinta".We look forward to welcoming you back in the future.Kind regardsYours sincerelyAndré BarretoGeneral Manager
by A verified traveler
Posted 9 Feb 2023
The property is very quiet, even if it is still walking distance to the city center, and you can fell the charm of a boutique hotel. The staff is friendly and super helpful, and I really felt like I was at home. The room was very spacious, comfortable and had this lovely balcony overlooking the gardens.
The breakfast had a great variety, and the lunch we had by the pool was delicious! I recommend everyone to try on of the cocktails at the bar. The Passion Fruit Mojito is unbelievable!
I will definitely stay there again in my next trip to Madeira!
Comment from Hotel Management
9 Feb 2023 by André Barreto, Hotel Management
Dear Rita,It has been a pleasure having you staying at the Quintinha. Thank you for your preference. We are delighted to read what a success your holiday has been and so happy that you will stay here again on your next trip to Madeira. That is recommendation in itself! The fact that you felt "at home" is exactly how we hoped you would feel. Thank you too for saying that our staff is friendly and super helpful... I will enjoy sharing your opinion with the team.We look forward to welcoming you back where a Passion Fruit Mojito will be waiting for you.Kind regardsYours sincerelyAndré BarretoGeneral Manager
by A verified traveler
Stay away. Not a 5star hotel! More like a hostel
Posted 8 Oct 2022 on HotelsDO NOT COME‼️‼️⛔⛔⛔⛔
This place is a border line fraud. It might be a 5star Motel, NOT a 5 star Hotel.
I also, fell into the trap of good reviews on Google maps and Hotels.com. Their photographer should get a pulitzer prize because the hotel does NOT look like the photos.
We booked 5 nights and left after 2 nights because it was SO bad. They did not want to refund anything but the stay was so horrible we left even if it meant loosing a ~3 nights/~600$.
Just some of the nuggets we had during our stay:
-The place is OLD and not in a good way. Furniture and all infrastructure are have not been updated since hotel was built (90s?). They did zero upgrades since.
- Nothing to eat for breakfast. Better food in McDonald's breakfast. No food for vegan people - we come to 5star places because they accommodate for all kinds of food restrictions - not this place (their response - "sorry. Chef is not here today" - what??)
- last day room smelled like a sewer. I'm not exaggerating. Real, strong, distinct sewer smell like in a dark water treatment facility
- AC from the 80s. Makes noises at night. You have a choice: stop sweating or sleep
- dogs and wolves crying each night outside of the window at 1AM (I admit, not their fault)
- only met one nice staff person throughout the whole stay
- all furniture, tiles in bathroom, shower taps - everything is in old or broken state. You can't cover up sh*tty upkeep and call it an "old style hotel"
Great 3star hotel, not 5!
Comment from Hotel Management
18 Oct 2022 by André Barreto, Hotel Management
We are being pursued and slandered by this person who sees fit to try to do his best to destroy the reputation of a trustworthy and honest business involving as much media as possible. Fortunately, most of our esteemed guests and review contributors are not of the same impression, which is a comfort and renders some of the above statements almost farcical. How disappointing to see that, whilst remaining legally within our rights and sticking up for ourselves without bending to threats and blackmail we are subject to rants and raves such as this. The contract entered into at the time of booking with this person was a non-refundable payment and, as we considered his reasons for leaving the hotel early were without cause we opted to maintain "non-refundable" in spite of threats and blackmail. We are now, of course, paying the price.Dear past and future guests, we are sorry that you have had to bear witness to this but we can assure you of our continuing never-ending desire to serve everybody with all the passion, due care and attention we have always shown.Thank youAndré BarretoGeneral Manager
