Ratings based on 405 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Superb hotel in a great location.
Very clean bedrooms and all areas of the hotel.
The breakfast was brilliant, with lots of choice.
But the best thing to me are the staff, who are all VERY helpful and cheerful.
You can have a lovely building, rooms, food etc, but if the staff aren't pleasant then it's not good.
I have to say ALL the staff members i met were ABSOLUTELY AMAZING.
VERY LOVELY HOTEL.
by A verified traveler
Posted 31 May 2024
Should be 5 star
by A verified traveler
Posted 18 May 2024
Excellent location close to a wide variety of local restaurants and facilities. Excellent helpful and friendly staff. Great facilities within the hotel.
by A verified traveler
Posted 2 May 2024
Great hotel, clean, luxurious, friendly and helpful staff. Breakfast exceeded expectations
by A verified traveler
Location,location
Posted 28 Feb 2024 on HotelsHad a lovely week stay here. The hotel is lovely, we had a mini suite which had a lounge, bedroom and very large balcony with partial sea view. Breakfast is great lots of choice and all fresh. The best thing is the location, on the flat right in the old town, walking distance to nearly everything.
Comment from Hotel Management
12 Mar 2024 by Bacanhim, Hotel Management
Dear Guest,Thank you for your comments and for choosing our hotel. It was a pleasure to have you with us and we hope to see you again soon.RegardsCarla
by A verified traveler
Posted 14 Feb 2024
The staff from reception to dining and bar service to room cleaning were exceptional. World class well done!
Comment from Hotel Management
23 Feb 2024 by Bacanhim, Hotel Management
Dear Guest,We were very grateful for your feedback and for choosing the PortoBay group. Your words confirm the dedication of the entire team and our desire to continue to satisfy our guests’ needs. We look forward to your next visit! Thank you,Carla
by A verified traveler
Posted 5 Feb 2024
plus the evening entertainment was of a high quality.
Comment from Hotel Management
23 Feb 2024 by Bacanhim, Hotel Management
Dear Guest,Thank you for your positive comments. It is always good to see you again.Thank you,Carla
by A verified traveler
Jan 2024 stay
Posted 21 Jan 2024 on HotelsVery nice hotel in great location in the "old town" and on the sea front. We had a standard room with a small balcony overlooking the park. This was a bit noisy on the Friday and Saturday nights so it's best to pay the extra for a sea view room.
Funchel itself is very nice and not expensive, the people are very friendly.
Comment from Hotel Management
23 Feb 2024 by Bacanhim, Hotel Management
Dear Guest, We would like to thank you for the time you spent giving us your opinion of your experience at our hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to see you again soon.Best regards,Carla
by A verified traveler
Posted 5 Jan 2024
Great location and facilities. We were there for New year, the gala dinner was excellent , the staff went above and beyond to entertain the guests. I would definitely recommend hotel for older or infirm as they seemed very well catered for. The only thing I could fault was the breakfast juice from a machine was awful, more like squash.
Comment from Hotel Management
12 Jan 2024 by Bacanhim, Hotel Management
Dear Guest,Thank you very much for choosing the Porto Santa Maria hotel for your stay in Madeira. We were very pleased to read your message about our hotel and team.Your comments are very valuable for us and for our future guests.We look forward to having you back again!Yours faithfully,Carla
by A verified traveler
Posted 4 Jan 2024 on Hotels
