Ratings based on 20 Verified Reviews
4.9 Room cleanliness
5.0 Service & staff
4.7 Room comfort
5.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
A fabulous location, and surprisingly quiet for being in the heart of the old town. Apartment 1 is at the top of the building with 2 steep staircases to navigate. But once up there it is airy and bright with everything you could need. No hanging space for clothes but lots of room to store items flat.
Accommodating and quick response to messages with host. Excellent location! Had a wonderful stay. Ombrigada.
by A verified traveler
Posted 1 Feb 2024
Beautiful property, extra 15.00 for parking a day. Street parking is challenging
Comment from Hotel Management
22 Feb 2024 by The Heart of Funchal team, Hotel Management
Dear Cristina,Thank you very much for sharing your experience with us.We hope you can visit us again in the future!Kind regards,
by A verified traveler
Posted 12 Dec 2023 on Hotels
Poor parking conditions
Very loud music from bars till 3 am
Comment from Hotel Management
29 Jan 2024 by HOF, Hotel Management
Dear guest, Thank you very much for your feedback and score..We do our best to make sure our guests have the best stay, but there are events in the city we can not control. Looking forward to receiving you again. Best regards,Heart of Funchal Team
by A verified traveler
Posted 15 Nov 2023 on Hotels
by A verified traveler
Great apartment in a great location!
Posted 30 Mar 2023 on HotelsThe apartment and our host were both fabulous. The location is close to many shops, restaurants, and the water, but is fairly quiet because the units face an inner garden instead of the street.
Comment from Hotel Management
24 May 2024 by The Heart of Funchal team, Hotel Management
Thanks for your feedback!Hope to see you again.
by A verified traveler
Posted 13 Feb 2023
The apartment was well situated in the heart of the old town just off the famous santa maria street with painted doors and fabulous restaurants. The apartment was very comfortable and we used all the space! the balcony was the best part.
The noise at night is a challenge - if you are a light sleeper, this is not for you. The taberna madeira bar is behind the property and is very loud until 2am.
The bathroom could use a bigger sink and storage area - made it a bit cumbersume, but all the decor is lovely and the couch is comfortable.
Very close to the cable car as well and taxi stand....a great location.
Comment from Hotel Management
14 Feb 2023 by Heart of Funchal, Hotel Management
Dear Debra, Thank you very much for sharing your experience with us. We would be very happy to host you again sometime soon.
by A verified traveler
Posted 30 Jan 2023 on Hotels
Overall great. Excellent communication and very understanding of a special circumstance. The apartment is super centrally located, and the bed is quite comfortable!
Comment from Hotel Management
14 Feb 2023 by Heart of Funchal, Hotel Management
Dear Sikender, Thank you very much for your feedback and score. We would be very happy to host you again sometime soon.
by A verified traveler
Centrally located, but very quiet
Posted 2 Jan 2023 on HotelsNice to live so close to the water, restaurants, and town. And even though it was so centrally located, it was very quiet.
Comment from Hotel Management
17 Jan 2023 by Heart of Funchal , Hotel Management
Dear Karin, Thank you very much for sharing your experience and for the score given to our property. We would be very happy to host you again sometime soon.
by A verified traveler
Posted 10 Oct 2021 on Hotels
Comment from Hotel Management
13 Oct 2021 by Patrícia , Hotel Management
Thank you Anthony for your choice. It was a pleasure to receive you. Hope to see you soon.
by A verified traveler
Well appointed apartment
Posted 25 Jul 2021 on HotelsThis is a lovely apartment in the heart of Old town Funchal, so its a perfect location for the restaurants and access to the sea.
The air-conditioning and double glazing meant the apartment was very quiet (Otherwise the area can get noisy at night during the weekends). The bed was very comfortable too, so I had great sleep.
Everything else was well provided for - the kitchen even has an electric juice press and coffee pod machine.
The host was really helpful, met me on time to welcome me and was available via WhatsApp through the stay to arrange linen changes and cleaning etc.
Comment from Hotel Management
27 Jul 2021 by Heart of Funchal Team, Hotel Management
Dear Simon,
Thank you very much for sharing your experience with us!
It wa a pleasure to have you as a guest.
Kind regards,
