Ratings based on 979 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
The room we stayed in had roaches in the bed and on the chairs. My husband woke up to three bite marks on his leg. They need to call bug control.
Comment from Hotel Management
21 May 2024 by Guest Relation Management, Hotel Management
Hi Jamel,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 24 Apr 2024
The advertised that they have smoking rooms, but I have booked twice and had to get a nonsmoking because they say the room is rented out or they don't have one available. Because I booked thru Expedia, they didn't honor or offer anything.
Comment from Hotel Management
28 Apr 2024 by Manager, Hotel Management
Hello Bryanida,We regret to hear about the inconvenience you experienced with the room choice and availability. We recommend reaching out to our management team directly to address this matter further and assist with your concerns. Your feedback is valuable to us for improving our services moving forward.
by A verified traveler
Posted 17 Apr 2024
There was no Wi-Fi. The breakfast was practically non-existent. The walkways in front of the rooms had their coat of paint peeling. Our room was clean and spacious. The bathroom was well maintained. On the whole, we had a happy stay there.
Comment from Hotel Management
17 Apr 2024 by Guest Relation Management, Hotel Management
Hi Parviz,Thank you for sharing your feedback about your recent stay with us. We're glad to hear that you found your room to be clean, spacious, and well-maintained, and that you had a happy overall stay with us. Providing reliable Wi-Fi and a satisfying breakfast experience are important to us, and we will address these issues with our team to ensure improvements are made. Additionally, we appreciate your feedback regarding the peeling paint on the walkways, and we will work to address this maintenance issue promptly. We value your input and hope to have the opportunity to welcome you back for an even better stay in the future.
by A verified traveler
Posted 29 Mar 2024
The language barrier is horrible.
Comment from Hotel Management
2 Apr 2024 by Manager, Hotel Management
Hello Jeff, We regret to hear about your experience with the language barrier. Your feedback will be shared with our team for improvement in communication. Thank you for bringing this to our attention.
by A verified traveler
Posted 28 Mar 2024
TV didn’t work, no wi-fi, breakfast was barely anything at all. walls were paper thin and beds were very uncomfortable. not worth 80 bucks in the slightest. ripoff
Comment from Hotel Management
29 Mar 2024 by Guest Relation Management, Hotel Management
Hi Jacob,Your comfort and satisfaction are our top priorities, and it's disheartening to learn that we fell short of meeting your expectations on multiple fronts. These are certainly not the standards we aim to uphold, and we will investigate these matters immediately to ensure they are addressed and resolved for future guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 26 Mar 2024
Comment from Hotel Management
16 Apr 2024 by Guest Relation Management, Hotel Management
Hi Gary,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.
by A verified traveler
Posted 24 Mar 2024
The pool area is really nice. Good Breakfast
Comment from Hotel Management
26 Mar 2024 by Guest Relation Management, Hotel Management
Hi Josephine,Thank you for your feedback! We're delighted to hear that you enjoyed our pool area and found the breakfast to be good. Providing excellent amenities and a satisfying breakfast experience for our guests are important to us, and we're thrilled that we met your expectations in these regards. We appreciate your patronage and hope to have the opportunity to welcome you back for another enjoyable stay in the future.
by A verified traveler
Posted 17 Mar 2024
Theres alot of homeless people in the area and around the hotel. Felt so unsafe
Comment from Hotel Management
19 Mar 2024 by Guest Relation Management, Hotel Management
Hi Kendra,Thank you for your feedback regarding your recent stay at our hotel. Please know that we take the safety and well-being of our guests very seriously, and we have security measures in place to ensure a safe environment. Additionally, we continuously work with local authorities and community organizations to address any issues related to homelessness and to ensure the safety of our guests and the surrounding area. We appreciate your feedback and the opportunity to address this matter. We hope to have the chance to welcome you back and provide you with a more positive experience in the future.
by A verified traveler
Posted 16 Mar 2024 on Hotels
Comment from Hotel Management
18 Mar 2024 by Manager, Hotel Management
Hello Wendy,We value your experience and any feedback you can provide. Please reach out to us to discuss how we can improve and make your stay more enjoyable.
by A verified traveler
Posted 16 Mar 2024
Comment from Hotel Management
18 Mar 2024 by Manager, Hotel Management
Hello Mike,We're sorry to hear you didn't fully enjoy your stay. Please feel free to reach out to us with any feedback so we can improve our services for the future.
