Ratings based on 982 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
Comment from Hotel Management
13 Jun 2024 by ANN, Hotel Management
thank you for staying with us
by A verified traveler
Posted 12 Jun 2024
I have stayed in dozens of hotels and this one was definitely at the top ofy list. It's like $10-$15 more than the cheap places, but it's so worth it. The staff was awesome, the room was roomy and clean. The property was well kept. Highly recommend this hotel. You won't regret it.
Comment from Hotel Management
12 Jun 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Kayleen, for taking the time to write a review of your stay at the Red Roof Inn & Suites Macon. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. It’s also splendid reading that you took liking to our staff. We appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler from Ellabell
Posted 9 Jun 2024
Comment from Hotel Management
11 Jun 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Priscilla, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MACON and we received your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 7 Jun 2024
The bath tub was was dirty and probably they forgot to clean
Comment from Hotel Management
9 Jun 2024 by Oniel RediResponse Specialist , Hotel Management
Thank you Evans, for taking the time to write a review of your stay at the Red Roof Inn & Suites Macon. Please accept our most sincere apologies for the issue you had with the tub. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 5 Jun 2024
Great
Comment from Hotel Management
6 Jun 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Ashiria,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES MACON. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we are thrilled to read that your visit with us was great. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. It would be our pleasure for us to provide you with a greater experience in the future.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 31 May 2024
Upon arrival, I discovered that the sheets in my room were dirty. This is unacceptable and not in line with the standards I expect from this hotel
Comment from Hotel Management
4 Jun 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Tanja, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES MACON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 28 May 2024
Close to the highway and gas station. The room was spacious and clean.
Comment from Hotel Management
28 May 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Christina, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN & SUITES MACON regarding the convenience, spacious and clean room. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Oshane Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Oshane RediResponse Specialist , Hotel Management
Hello Volker, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MACON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 25 May 2024
Bathroom not clean as expected hair found on the bath tub
Comment from Hotel Management
26 May 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Michael, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES MACON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
14 Jun 2024 by Oniel RediResponse Specialist , Hotel Management
Hi Ghylea,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the Red Roof Inn & Suites Macon. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
