Ratings based on 993 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
We were not aware that the pool was empty.
Comment from Hotel Management
17 Jun 2024 by Guest Relations Specialist, Hotel Management
Hi Nicole,We regret any disappointment caused by the pool being empty during your stay. As maintenance schedules are subject to unforeseen changes, we strive to communicate such updates promptly. Our team values transparency and aims to ensure all guests are informed of any operational adjustments. Your feedback is valuable, and we appreciate your understanding in this matter. We hope you enjoyed the other amenities and had a pleasant overall experience at our hotel.
by A verified traveler
Posted 12 Jun 2024
Would have enjoyed a working pool.
Comment from Hotel Management
13 Jun 2024 by Guest Relations Management, Hotel Management
Hi Jerome! Thank you for the 5-star rating! We're glad you enjoyed your stay. We apologize for the pool being out of service and will address this issue promptly. We hope to have it up and running for your next visit.
by A verified traveler
Posted 31 May 2024
Wish the pool was operable. Nice, clean property. We have stayed here several time and it is always a pleasant experience.
Comment from Hotel Management
31 May 2024 by Guest Relations Management, Hotel Management
Hi Jerome! Thank you for your fantastic feedback! We're thrilled to hear that you've had several pleasant experiences staying with us. We apologize for any inconvenience caused by the pool not being operable during your recent visit. Your loyalty as a returning guest means a lot to us, and we're delighted to know that you find our property nice and clean. We appreciate your continued support and look forward to welcoming you back for many more enjoyable stays in the future!
by A verified traveler from Louisville
Posted 15 May 2024
Comment from Hotel Management
17 May 2024 by Guest Relations Management, Hotel Management
Hi Zane! A 5 out of 5 rating – that's what we love to see! We take pride in offering a comfortable and enjoyable experience, and knowing we achieved that for you makes our day. Thank you for choosing us!
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
13 May 2024 by Manager, Hotel Management
Hello Robert, We appreciate you choosing our hotel for your stay. Should you have any concerns or feedback, please reach out to us directly. We hope to welcome you back in the future for an improved experience.
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
16 Apr 2024 by Guest Relations Management, Hotel Management
Hi Kenneisha! Your feedback with a score of 2 out of 5 is disheartening, and we apologize for not delivering the exceptional experience you should expect from us. Please know that we are eager to understand more about your experience and what could have been done differently to enhance your satisfaction. We value your input highly as it drives our improvements. It is our hope that you will allow us another opportunity to demonstrate our commitment to your comfort and satisfaction.
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
14 Apr 2024 by Manager, Hotel Management
Hello Doug,I'm sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us directly with any feedback you may have so we can address any issues. We value your input and hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
4 Apr 2024 by Guest Relations Specialist, Hotel Management
Hi Jasmine,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
by A verified traveler
Posted 30 Mar 2024
I was traveling with children and the atmosphere was so unsettling we checked out and did not spend the night. Felt very unsafe!
Comment from Hotel Management
9 Apr 2024 by Manager, Hotel Management
Hello Monte, We apologize for any discomfort experienced during your stay. Your feedback is valuable, and we will address this with our team for improvements. Thank you for bringing this to our attention.
by A verified traveler
Posted 29 Mar 2024
Checked in very very late and staff were helpful. Got to room found used condoms and a burnt spoon in dresser drawer, excrement on the bathroom walls, pillow cases had drool or something on them. We brought in own blankets and slept on top of bed. Breakfast was a tiny piece of fruit or make your own waffle with no. Drinkable coffee. Do not stay here if you are travelling with children.
Comment from Hotel Management
30 Mar 2024 by Guest Relations Management, Hotel Management
Hi Amy! We are sincerely sorry to hear about your extremely disappointing experience during your stay. What you described is completely unacceptable and does not reflect the standard of cleanliness and service we aim to provide. We deeply apologize for the presence of such inappropriate and unsanitary items in your room, as well as for the condition of the bedding and the subpar breakfast experience. Rest assured, we take your feedback very seriously, and we will be conducting a thorough investigation into these issues to ensure that they are promptly addressed and prevented from happening again in the future. We understand the importance of providing a safe, clean, and comfortable environment for all our guests, especially families traveling with children. We sincerely apologize for failing to meet your expectations and for any distress or inconvenience this may have caused. If there is anything we can do to make it right or if you would like to discuss your experience further, please do not hesitate to contact us directly. Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust in the future.
