Ratings based on 253 Verified Reviews

3.8 out of 5
81% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Enjoyed my stay

Posted 10 Sep 2023 on Hotels
Comment from Hotel Management
13 Sep 2023 by Morgane, Hotel Management
Good morning Sir,It is a pleasure to read your comment, we are very happy to know that everything went well.Best regards,Morgane.
3 out of 5
by A verified traveler

Posted 9 Jul 2023 on Hotels
Comment from Hotel Management
12 Jul 2023 by Ywane, Hotel Management
Bonjour,Nous vous remercions d'avoir prit le temps de nous laisser un avis suite à votre passage à l'Hotel Mercure. Nous somme ravis de constater que votre séjour s'est bien passé dans son ensemble et espérons vous revoir prochainement pour un futur séjour. Bien cordialement, Ywane.
4 out of 5
by A verified traveler

Posted 3 Jun 2023
Basically it's a great hotel. No major complaints. However two issues. In the reception area there was a strong smell of some kind of air freshener - for us it was far too strong and definitely not pleasant. Also there was no desk-type set up for a laptop in our room - a surprising omission. There was just one small table which was not sufficiently solid to enable easy use of a laptop.
Comment from Hotel Management
3 Jul 2023 by Ywane, Hotel Management
Hello,Thank you for taking the time to leave us a review following your stay at the Hotel Mercure Mâcon Bord de Saône.We are delighted that your stay with us went well and we are taking your comments into account to improve ourselves further.Best regards, Ywane.
5 out of 5
by A verified traveler

Posted 27 Apr 2023 on Hotels
Comment from Hotel Management
29 Apr 2023 by Ywane, Hotel Management
Bonjour, Un grand merci pour cet avis 5 Etoiles. Notre personnel travail jour après jour afin de vous offrir le meilleur service possible. Vous savoir 100% satisfaite est une belle récompense pour nous. Si d'aventure vous repassez dans la région, n'hésitez pas à venir dans notre établissement, nous serions heureux de vous revoir à nouveau. Bien cordialement,Ywane.
5 out of 5
by A verified traveler

Posted 15 Apr 2023 on Hotels
Comment from Hotel Management
28 Apr 2023 by Ywane, Hotel Management
Bonjour, Nous vous remercions d'avoir prit le temps de nous laisser un avis suite à votre séjour à l'Hotel Mercure Mâcon Bord de Saône. Nous sommes ravis de constater que votre séjour s'est bien déroulé et que vous avez passé un agréable moment en notre compagnie. Si d'aventure vous repassez dans la région, n'hésitez pas à passer dans notre établissement, nous serons ravis de vous accueillir de nouveau. Bien Cordialement, Ywane.
2 out of 5
by A verified traveler

No breakfast available

Posted 17 Aug 2022 on Hotels
Stayed at Mecure Macon with 3 rooms for 6 people. Paid in advance for breakfast with the booking. There was literally no brekfast available at 9am and waited for over half an hour - no coffee or tea or juice or water or crossaints or bread or anything else. Hotel blamed Covid for lack of staff but no managers on site to help.
Comment from Hotel Management
29 Aug 2022 by ED, Hotel Management
Thank you for your review after you stay at our hotel. We're truly sorry for the situation we have benn going though, we will fix as soon as possible the problem.By waiting to find your trust, I wish you a good day.BEst regards, Eve Front Desk Service
5 out of 5
by A verified traveler

Very nice for our overnight stop

Posted 21 Mar 2022 on Hotels
We stayed as a stopover on our way home from the Alps, nice hotel, good value, very nice breakfast and lively and clean. Overall a very good stay for us.
Comment from Hotel Management
23 Mar 2022 by Eve, Hotel Management
Hi Sir, Thank you for your positive feedback regarding your recent stay with us. I will share your feedback with the team, who is constantly working in order to deliver you a high-quality service. Best regards , Eve
5 out of 5
by A verified traveler

Posted 2 Jul 2021 on Hotels
Comment from Hotel Management
4 Jul 2021 by EVA, Hotel Management
Bonjour Monsieur, Nous vous remercions d'avoir laissé une note suite à votre séjour dans notre hôtel Mercure Mâcon Bord de Saône. Nous sommes ravis d'apprendre que tout s'est bien déroulé et nous serions ravis de vous accueillir une nouvelle fois lors d'un prochain voyage. Cordialement, Eva Service Réception
4 out of 5
by A verified traveler

Rules and laws without experience by the lawmakers

Posted 16 Jan 2021 on Hotels
The team do all they can but the current situation make their job very difficult. Dinner and breakfast in all rooms is a lot more complicated that expected. Further hotel is ok.
Comment from Hotel Management
1 Feb 2021 by Eva, Hotel Management
Good Morning Sir, I am extremely to learn that your last stay with us did not respond to all your expectations. What you are describing dos not reflect the quality service we used to deliver. Due to COVID-19, we institute a room service for breakfast and evening meals and we have a lot of request that' why sometimes your meal can be late. We try to do our best for our customers. It will be a great pleasure to welcome you back. Best regards, Eva Reception Department PS : We are the only hotel in Macon which continues to offer catering.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 8 Sep 2020 on Hotels
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