Ratings based on 997 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lima
Posted 5 Jun 2024
Excellent young man greeted us at the front desk!
Comment from Hotel Management
5 Jun 2024 by Mackinaw Beach and Bay, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 4 Jun 2024
love how the bedrooms are separate. Love that there is 2 tvs. Did not like all the bugs on the balcony. But they can't control the bugs they was everywhere. We have stayed here the last 3 times. Hotub was nasty large dirty ring around tub water was yellow. Pool was ok. To much chlorine burned are nose eyes and throat. But over all would stay again
Comment from Hotel Management
5 Jun 2024 by Mackinaw Beach and Bay, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 3 Jun 2024
This property is infested with bugs and refuse to do anything about it. When we left after discovering this they refuse to give us our money back for the rest of the trip dispite the bugs. DO NOT STAY HERE IS YOU CARE ABOUT YOUR FAMILY!!!
Comment from Hotel Management
4 Jun 2024 by Mackinaw Beach and Bay, Hotel Management
We're sorry you were unhappy :( Thanks for letting us know. We appreciate your feedback! :)
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Mackinaw Beach and Bay, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Mackinaw Beach and Bay, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 30 May 2024
Great front desk service, but the hotel itself seemed like it could use more cleaning and upkeep.
Comment from Hotel Management
30 May 2024 by Mackinaw Beach and Bay, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
31 May 2024 by Mackinaw Beach and Bay, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 29 May 2024
Very clean and spacious room. Very friendly staff.
Comment from Hotel Management
29 May 2024 by Mackinaw Beach and Bay, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 28 May 2024
great customer service and excellent location
Comment from Hotel Management
29 May 2024 by Mackinaw Beach and Bay, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler from Madison
Posted 28 May 2024
Good room layout; beach outside the balcony with great view. Not recently updated but reasonable.
Comment from Hotel Management
29 May 2024 by Mackinaw Beach and Bay, Hotel Management
Thanks for staying with us. We appreciate your feedback!
