Ratings based on 818 Verified Reviews
3.1 Room cleanliness
3.2 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
I don't like to write poor reviews but this place was pretty bad. The carpet was dirty, the bathroom had mold by the tub, the door to the bathroom didn't shut all the way, and the room smelled moldy ever time we walked in. There were no wash cloths, and no coffee cups even though there was a coffee pot. We were told we could get ferry tickets in the morning at a certain time and the door to the front desk area was locked when we tried. We are definitely not going back!
by A verified traveler
Posted 17 May 2024
Porch very dirty. Dead bugs on bathroom sink. Bed is very hard. Power outlets would not keep plugs in wall, phone charger cord won’t stay in wall. No bedside light.
by A verified traveler
Posted 17 May 2024
I ended up in the rooms behind the cabins which were in need of repair and maintenance. The room needed dusting, broken screen and a screen for another room was laying in the walkway. The staff obviously does not attend to this part of the property. Also, no cups, coffee, etc. I am not sure where the priorities of the property owners are. Certainly not in guest experience and facility maintenance. I will be staying in St. Ignace where we previously had a much better experience.
by A verified traveler
Posted 16 May 2024
Didn't stay in the cabin, but the actual hotel room. Room looked very nice, but it did need work. Bath door closed but your stuck in there and felt like i had to break the door to get out. The bathroom tiles where coming up and then the a/c / heater wouldn't turn off properly. But i took that as tending the the cabin fire.
All and all it was a good stay there, looking forward to staying in the cabin next time.
by A verified traveler
Posted 4 May 2024
I really liked the soap, shampoo and conditioner. Could park right in front of the cabin.
by A verified traveler
Posted 3 May 2024
by A verified traveler
Posted 29 Apr 2024
The cabin floor was very dirty, stains on the pillowcase, heat did not work in the cabin but a space heater was provided, the entire cabin smelled like must/mold.
Comment from Hotel Management
29 Apr 2024 by Luigi, Hotel Management
Dear Marissa,Thank you for choosing your vacation with us and for sharing your feedback with us.We are very sorry that we did not meet your expectations regarding the cleanliness and smell of the room. I will forward your comments to our managers so they can address this. We will follow up on your comments and we apologize for the inconvenience.Best regardsLuigi ME-ConciergeCabins of Mackinaw
by A verified traveler
Posted 28 Apr 2024
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Luigi, Hotel Management
Dear Heather,Thank you for sharing your feedback of your experience with us.We are very saddened to read what you shared with us and before anything else, we would like to offer our sincere apologies for everything that happened. It is common for us to remove alcohol or other personal items after guests made check out, we will investigate with those involved because this did not happen with your children, we will take the proper measures so that this situation does not happen again in the future. We are very sorry for everything that happened and once again we offer our apologies, we will continue working on improving our quality standards to provide better experiences to our future customers.Warm regards!Luigi ME-ConciergeCabins of Mackinaw
by A verified traveler
Posted 26 Apr 2024
