Ratings based on 495 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Very modern and clean inside
Comment from Hotel Management
14 May 2024 by Bernadine, Manager, Hotel Management
Hi Andree, thank you for your awesome rating, and kind words. We all look forward to seeing you again at The Marco.
by A verified traveler
Posted 7 May 2024
Staff was amazing and polite
Loved the service when arriving and during the stay
Close to everything we needed and places to go
One issue was just our fan was not working in room 8 but other than that it was a 4.5 star rated stay for us thank you very much
Reception ladies hope to see yous again when we come back to stay again
Comment from Hotel Management
8 May 2024 by Bernadine, Manager, Hotel Management
Thank you for the very kind words and rating ! The team and I look forward to having you stay with us again at The Marco. Bernie, Manager
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Bernadine, Manager, Hotel Management
Hi Brady, thank you for a great score !! The Team and I look forward to seeing you again her at The Marco. Travel safe, Bernie, Manager
by A verified traveler
Posted 18 Apr 2024
The Marco Polo looked newly renovated. It was the nicest hotel compared to the six that we stayed at previously.
Comment from Hotel Management
18 Apr 2024 by Bernadine, Manager, Hotel Management
Awww you're too kind Melanie, thank you so much for the lovely review. The team and I strive to make every guest feel like The Marco is their home away from home. Yes we have had a makeover in the past year, with fresh modern stylings, glad you like it. We hope to see you again on your travels. Bernie, Manager
by A verified traveler from Townsville
Posted 8 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Bernie, Manager, Hotel Management
Hi Catherine, thank you for your lovely score. We hope to see you again at The Marco. Travel safe, Bernie, Manager
by A verified traveler
Posted 29 Mar 2024
The property manager was lovely, l would stay there again. Just needs to be a bit cleaner.
Comment from Hotel Management
30 Mar 2024 by Bernadine, Manager, Hotel Management
Hi Gillian, thank you for your lovely feedback, just in the middle of training two new team members please forgive them. I'm sure they will be up to our high standard on your next visit. Travel safe, and thanks again, Bernie, Manager
by A verified traveler
Posted 26 Mar 2024
Good location
Comment from Hotel Management
26 Mar 2024 by Bernadine, Manager, Hotel Management
Thank you so much for your awesome rating, Travel safe and we will see you again soon.
by A verified traveler
Posted 5 Mar 2024
Comment from Hotel Management
7 Mar 2024 by Jannelle , Hotel Management
Thank you for your review.
by A verified traveler
Posted 27 Feb 2024
Very comfortable stay here as bed was great along with the amenities in the room . Will definitely stay here again as great value for money.
Comment from Hotel Management
7 Mar 2024 by Jannelle, Hotel Management
Hi John, thank you for your review. We are pleased you had such a comfortable stay with us. We look forward to hosting you again.
by A verified traveler
Posted 24 Feb 2024 on Hotels
Comment from Hotel Management
7 Mar 2024 by Jannelle , Hotel Management
Hi Leanne, thank you for taking the time to review The Marco Polo.
