Ratings based on 406 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Mar 2024
Nice property with gated parking. The thing I felt uncomfortable with, was check in. There was no one there and i had to give out my visa number over a speaker and hope nobody else was listening.
Comment from Hotel Management
19 Mar 2024 by The Riviera Team, Hotel Management
Hi Robert, We had sent several messages to the phone provided as we tried to arrange payment & bond prior to the arrival time. We would have then been able to send you the late arrival instructions. We hope you enjoyed your weekend in Mackay.
by A verified traveler
Posted 11 Feb 2024
Comment from Hotel Management
27 Mar 2024 by The Riviera Team, Hotel Management
Thank you Daniel we're glad you enjoyed your stay with us & hope you return soon.
by A verified traveler
Posted 18 Jan 2024
Clean and modern. Very comfortable stay. View of the river from the balcony was phenomenal
Comment from Hotel Management
18 Jan 2024 by Nicky & The Riviera Team, Hotel Management
Thank you Anand, we are glad you enjoyed your stay with us and our deepest sympathy with your loss.
by A verified traveler
Posted 15 Jan 2024 on Hotels
Comment from Hotel Management
17 Jan 2024 by Nicky & The Riviera Team, Hotel Management
Hi Danny, Thank you for staying with us last week we're glad you enjoyed your stay.
by A verified traveler
Posted 6 Jan 2024 on Hotels
Comment from Hotel Management
17 Jan 2024 by Nicky & The Riviera Team, Hotel Management
Hi Robert, it was great having you stay with us through New Years 2024. We hope to see you again soon.
by A verified traveler
Posted 4 Dec 2023 on Hotels
Comfort at a price - since we last stayed, they have implemented a car parking charge probably to pay for the cost of the new door locks that the receptionist took pains to tell us had been out in recently,
We were even told that although the tea and coffee were complimentary, we would t be able to get any more !
Should have been wonderful quality for that but only mediocre.
Good standard of cleanliness except for the rusty very very small pedal bins to service the room - they obviously only have us enough teabags so that we didn’t overflow the bins!!
Comment from Hotel Management
6 Dec 2023 by Nicky & The Team at Riviera Mackay, Hotel Management
Hello Anonymous, We advise guests of the upgrade to door locks & access panels as they are different from previous hardware. Additional amenities & services can be purchased from Reception during staffed hours. We are in progress of changing over the pedal bins to larger bins in the kitchens. Thank you for your patrionage.
by A verified traveler
Posted 30 Nov 2023 on Wotif
Nikki was very generous sorting out possibilities for our stay for mums birthday . We were very comfortable on the higher floors in 2 bedrooms and 2 bathrooms. Thank you - see you again.
Comment from Hotel Management
30 Nov 2023 by Nicky & The Riviera Team, Hotel Management
It is always a pleasure to have you stay with us Alistair & Debra.
by A verified traveler
Posted 25 Nov 2023 on Wotif
Lovely apartment, the service, cleanliness and convenience is the best we have experienced in over 20yrs of visiting Mackay.
I definitely recommend this hotel.
Comment from Hotel Management
29 Nov 2023 by Nicky & The Riviera Team, Hotel Management
Thank you Pauline it was great having you stay with us & we hope to see you back again.
by A verified traveler
Posted 13 Nov 2023
Close to Blue Lagoon Waterpark and Canelands.
Apartments have some age and quite worn through heavy rental traffic.
Comment from Hotel Management
27 Nov 2023 by Nicky & The Team at Riviera Mackay, Hotel Management
Thanks Mark for your review.
by A verified traveler
Posted 11 Nov 2023 on Wotif
Comment from Hotel Management
27 Nov 2023 by Nicky & The Team at Riviera Mackay, Hotel Management
Hi Melinda, it was great having you stay with us & we hope to see you back again soon.
