Ratings based on 165 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
I would never recommend this property to anyone!!!
First, NO WHERE on their page do they mention you must take a train to get there. They do say they have a 24/7 front desk to help you, however I barely saw them! I was so lucky to find strangers to help me with the train.
The sanitary conditions are appalling!
-My two tiny pillows reeked of mildew and were stained
-The room smelled of rotten wood and other mysterious odors that drifted in from the HOLE in the wall by the shower head (you could see sky)
-The furniture had water stains
-Staff seemed irritated when I asked for an extra towel so I could mop the floors after showers since water gets everywhere
-fixtures in the bathroom and pipes are rusty
-The TV didn’t work
Worst of all the walls are paper thin and they have a bar upstairs that you can hear every movement! The last night I stayed they started blaring music, constantly shouting, playing my pool etc. I asked politely a couple of times if they could quiet down or when it closed. This all continued well after 10pm when people are trying to sleep!
Please avoid!
by A verified traveler
Posted 21 Apr 2024
Ce fut extraordinaire en incluant notre hôte Joseph!
Comment from Hotel Management
20 May 2024 by Michael , Hotel Management
Gracias por su apreciación , espero volverlo a hospedar en una próxima oportunidad
by A verified traveler from Cochrane
Posted 20 Apr 2024
Very clean and well kept hostel. Breakfast is good and very close to everything around. I would come back to this hostel if i will visit MP next time.
Comment from Hotel Management
20 May 2024 by Michael , Hotel Management
Gracias por su apreciación, fue un placer atenderlos
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
20 May 2024 by Michael , Hotel Management
Gracias
by A verified traveler
Posted 30 Nov 2023
The place was in a good location and the staff was really helpful
by A verified traveler
Posted 31 May 2023
Good price for hostel, water was warm but not hot. Toilet would run if you didn’t jiggle the handle and toilet would leak if you didn’t stop it. Staff was able to fix it. Breakfast was adequate and included which was nice especially for the price. Bedding was comfortable and clean. Only thing I really wanted was hotter water, that would be the only thing stopping me from going back.
by A verified traveler
Posted 25 Apr 2023
by A verified traveler
Posted 14 Apr 2023
Comment from Hotel Management
14 Apr 2023 by Michael , Hotel Management
Gracias Eva, buen viajeSaludos!!
by A verified traveler
Posted 31 Aug 2022
The staff was very friendly, but the property was disappointing. The restaurant/bar mentioned was not open — I’m not sure if that’s been true since the pandemic — but I understood that. However, there was mold on my bathroom ceiling. My largest complaint is that when I came to retrieve the luggage they held for me behind the desk during the day after I checked out (which was kind of them), I was able to walk right in, search the upstairs for staff (since no one was at the desk and the front door is unlocked), and — after not finding anyone — grab my luggage out of the closet and leave.
Knowing that anyone can walk in and explore the entire hostel and grab my stored luggage without encountering any staff or security measures (I had already checked out so I required no key to do so) makes me certain I would not stay again for safety concerns. Aguas Calientes feels safe overall, but this problem plus the fact that the hostel was basically empty just made it feel unsafe.
Comment from Hotel Management
3 Sep 2022 by Rulo, Hotel Management
Gracias por su comentario y sugerencia, lamento el percance con sus equipajes, fue a la hora del almuerzo del personal, nuestras instalaciones cuentan con cámaras de seguridad las 24 hrs. Mejoraremos los puntos críticos
by A verified traveler
Made reservation...but they were closed!
Posted 6 Jan 2021 on HotelsWell...not sure how to review since when I showed up the hostel was closed and according to a shop owner nearby, they had been closed for a long time due to the pandemic. I had to figure out another hotel
