Ratings based on 65 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 28 Aug 2023
Good
5 out of 5
by A verified traveler

Posted 29 Nov 2022
Good
5 out of 5
by A verified traveler

Posted 21 Jun 2022
I liked that the breakfast buffet had alot of different food options such as eggs, sausage, sliced ham, pineapple, papaya, watermelon, avocado, brocolli, croissant, seasame bread, ect. I also liked that the view from my room was amazing. I could see the river and the mountain from my room. The hotel staff was very friendly and polite. They got us in contact with our tour guide for Machu Picchu (Eddy) who did a great job. There is an elevator at this hotel. The hot water in the shower worked fine. The sheets on the bed kept me warm during the chilly night. The wifi worked excellent. Something I didn't like about the hotel is that there isn't a fridge or microwave in the room.
1 out of 5
by A verified traveler

Owner is a thief!!!

Posted 17 Nov 2020 on Hotels
Don't go here!!! The owner is a thief. I booked a room here and when I showed up, the owner answered the door and told me he was closed. I showed up well within their posted check-in time. Then he has the audacity to say that I don't "qualify" for a refund!!! It's a good thing I was able to find a hostel nearby or I would have spent this night out on the street!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 Mar 2020 on Hotels
5 out of 5
by A verified traveler

Posted 11 Nov 2019 on Hotels
Very accommodating staff. Good breakfast. ELEVATOR! Hot shower. One of the staff took my luggage three blocks to the train station for me. I would stay there again.
Comment from Hotel Management
13 Nov 2019 by Reservations office, Hotel Management
Dear Mrs. Elizabeth: We appreciate your preference and your comments. reservations office
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 5 Jul 2019
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 18 Jun 2019
2 out of 5
by A verified traveler from Georgetown, Ky

Posted 20 May 2019
I had to book another day due to rail strike and booked wrong week by accident. I stayed the week before but they wouldn't refund the incorrect booking.
Comment from Hotel Management
26 Jun 2019 by SANTUARIO, Hotel Management
DEAR SIR WE REGRET WHAT HAPPENED RESERVATIONS OFFICE
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 20 May 2019 on Hotels
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