Ratings based on 85 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Williamsburg
Posted 14 Jun 2024
The reason for 4 stars is the noise in the building. The rooms have no outside windows but the window is into a small courtyard and the noise travels up very easily. Also the noise from the hallway echoes into the room. My husband slept through it but I was awakened quite a few times. Otherwise was a really nice place to stay.
by A verified traveler
Posted 8 Jun 2024
Safe, clean
by A verified traveler
Posted 7 Jun 2024
The hotel was clean and the staff were helpful. Our room faced the 'street' and was pretty noisy until about 10:30 pm. A bath mat in the bathroom would be nice, as the floor can be slippery when wet. The beds were very comfortable.
by A verified traveler
Posted 28 May 2024
Everything is good. I can recommend the property to everyone. Just PLEASE DO NOT TURNED OFF YOUR WIFI at the middle of the night. WIFI is very important to non Spanish speaking tourist. Overall is GREAT👍
by A verified traveler
Posted 29 Apr 2024
Good location, clean,helpful staff,
by A verified traveler
Posted 2 Mar 2024
by A verified traveler
Posted 21 Feb 2024 on Orbitz
A wonderful stay the night before heading to Machu Picchu! The host was a wonderful lady who offered a delicious breakfast and was very hospitable. She even stored our backpacks for us so we didn’t have them while at the top of the mountain.
Truly a wonderful experience. Would definitely recommend to anyone traveling in the area.
Comment from Hotel Management
15 Apr 2024 by HOTEL LUZ GARDEN, Hotel Management
Huéspedes muy educados, amables y siempre disponibles para comunicarse
by A verified traveler
Posted 13 Jan 2024
Great value for money. We only stayed one night as I think most people do in Aguas Calientes to visit Machu Picchu, but the room was a decent size with a good bathroom, and the staff provided breakfast from 05:30 so we could get up to Machu Picchu early. My only other point was that no staff members were waiting for us at the station to help carry our bags, though this may have been due to late communication as we booked last minute. All indications were that the hotel would send someone, so I can only imagine the fault lay with late communication and possibly due to using the Expedia chat feature rather than directly calling the hotel. So check this if you stay here by calling the hotel directly.
All-in-all it was well worth the price and I would probably stay here again if I visited Machu Picchu again in the future.
by A verified traveler
Posted 4 Jan 2024 on Hotels
by A verified traveler
Posted 4 Dec 2023
