Ratings based on 524 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
We had a room overlooking the river which was very nice. The bathroom had a walk in shower with a rain fall nozzle. The staff were very attentive and quickly addressed any issues we encountered.
by A verified traveler
Posted 14 Apr 2024
It was fine
Comment from Hotel Management
15 Apr 2024 by Alcides DLC, Hotel Management
Good morning, thank you for taking the time to share your experience at Casa del Sol.
by A verified traveler
Posted 12 Apr 2024
The staffs Victor and Hirafil were very attentive and kind with us.
Comment from Hotel Management
12 Apr 2024 by Alcides DLC, Hotel Management
Dear Altagracia,Thank you for your review. We are delighted to hear that you enjoyed your stay at Casa del Sol. We would be honored to welcome you back again in the future.
by A verified traveler
Posted 6 Apr 2024
Excellent property right near train station. Riverview room is mesmerising. Stayed only 1 day. Would have loved to stay more. 5 stars from me.
Comment from Hotel Management
8 Apr 2024 by Alcides DLC, Hotel Management
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay at our property, especially the mesmerizing riverview room. It's fantastic to know that our convenient location near the train station added to your overall experience. We truly appreciate your kind words and 5-star rating. We would love to welcome you back for a longer stay next time. Until then, safe travels!
by A verified traveler
Posted 4 Apr 2024
Friendly staff and restuarant food was good quality.
However, spa was terrible, quality of the massage was and. Shower had mold … I would not recommend the spa.
Comment from Hotel Management
4 Apr 2024 by Alcides DLC, Hotel Management
Dear Mehdi,Thank you for sharing your feedback with us. We're pleased to hear that you found our staff friendly and enjoyed the quality of our restaurant's food.However, we're deeply sorry to learn about your disappointing experience at our spa. Your concerns regarding the quality of the massage and the presence of mold in the shower are taken very seriously. Please rest assured that we will address these issues promptly to ensure that such incidents do not recur in the future.We genuinely apologize for any inconvenience caused and appreciate your honesty in bringing these matters to our attention. Your feedback helps us improve, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.Warm regards,
by A verified traveler
Posted 2 Apr 2024
Great Location, Friendly Attentive Staff
Comment from Hotel Management
2 Apr 2024 by Alcides DLC, Hotel Management
Dear Bryan,Thank you for taking the time to share your experience. We're thrilled to hear that you had a wonderful experience at Casa del Sol. Our team works hard to ensure that every guest feels welcomed and has a memorable stay.We hope to have the pleasure of welcoming you back in the future!Warm regards,
by A verified traveler
Posted 24 Mar 2024
Amazing experience! Staff incredible, beautiful room ! The river sounded amazing. I was nervous from the construction outside and the train being close but the rooms were sound proof.
Comment from Hotel Management
25 Mar 2024 by Alcides DLC, Hotel Management
Dear Annette,Thank you for sharing your feedback! We're thrilled to hear that you had an amazing experience at Casa del Sol MachuPicchu. Our staff takes great pride in providing exceptional service, and we're delighted that you found them incredible. We're also glad to hear that you enjoyed your beautiful room and that the soundproofing helped create a peaceful environment despite the construction outside and the proximity of the train. We strive to ensure our guests have a comfortable and enjoyable stay, and we're glad we could meet your expectations. We hope to welcome you back again soon for another memorable experience by the river!
by A verified traveler
Posted 7 Mar 2024
The manager puts himself into customer’s shoes. A really nice and sweet guy. Thank you!
Comment from Hotel Management
7 Mar 2024 by Alcides DLC, Hotel Management
Dear Yihai,Thank you for taking the time to share your experience. I'm thrilled to hear that you enjoyed your stay with us.Warm regards,
by A verified traveler from East Boston
Posted 3 Mar 2024
Comment from Hotel Management
23 Mar 2024 by Alcides DLC, Hotel Management
Dear Dean,Thank you for sharing your experience with us. We truly appreciate your feedback. We are thrilled to have you as our guest and we look forward to welcoming you. We hope you can visit us again in the near future.Warm regards,
by A verified traveler
Posted 2 Mar 2024
The stay was excellent. The hotel is by the river and one can hear the roaring rapids. Awesome experience. Alcides and his staff were very welcoming and accomodated our time in Aguascalientes. Few suggestions that I have for the hotel is that they should provide small face towels for face washing. Also, for breakfast, I would suggest that the hotel place self-serve coffee pots instead of waiting for the servers to serve coffee. Breakfast time gets busy and the wait time for coffee is rather long. I would also add a few more dining tables to accommodate the busy breakfast crowd. Thank you Alcides for a memorable stay!
Comment from Hotel Management
4 Mar 2024 by Alcides De La Cruz, Hotel Management
Dear Katie and Favio:We extend our deepest gratitude to you for graciously taking the time to share your experience with us. Your valuable feedback is truly appreciated, and we are sincerely thankful for your recommendations aimed at enhancing our service. It brings us immense joy to inform you that we have swiftly implemented the suggested changes, including the introduction of self-service coffee pots and the enhancement of our towel offerings, as per your insightful recommendation.Your presence as our esteemed guests during those days was a true pleasure for our team. We thoroughly enjoyed catering to your needs and ensuring your comfort throughout your stay. Your satisfaction is our utmost priority, and we are delighted to have contributed positively to your experience with us.Looking ahead, we eagerly anticipate the possibility of welcoming you back to our establishment in the near future. It would be an honor to host you once again and continue exceeding your expectations with our hospitality and service excellence. Until then, please accept our warmest regards and best wishes for your future endeavors.Sincerely,
