Ratings based on 971 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Apr 2024
The hotel has kept very clean and nice. Service was great.
But the location was a bit out of the center
by A verified traveler
Posted 12 Apr 2024
Difficult to get a taxi
by A verified traveler from PETALING JAYA
Posted 12 Apr 2024
5 star hotel within walking distance of key historical attractions of Macau peninsula. Easy access to buses and taxis.
by A verified traveler
Posted 6 Apr 2024
by A verified traveler
Posted 5 Apr 2024
But their front desk, house keeping is all day not available
by A verified traveler
Posted 28 Mar 2024
Great for exploring old town Macau
by A verified traveler
Posted 28 Mar 2024
All in all a good hotel. I cannot fault the staff at all, very helpful and friendly. My only complaint is about the quality of food on offer. I had room service twice and both times if was not good. I had a look at dinner buffet as well and it didn’t look great or lots of fresh stuff coming out, so I gave it a pass. Perhaps the other restaurants were of a better standard. Nothing wrong with way room service was served or presented, but it was just poor quality of food and the way it was cooked.
by A verified traveler
Posted 23 Mar 2024
Slightly detached from the main casino town. Much quieter and walkable to historical sites. River view was great towards mainland China.
by A verified traveler
Posted 28 Feb 2024
Comment from Hotel Management
3 Mar 2024 by Jenny Liang from Guest Experience Team, Hotel Management
Dear Respect Guest, Bonjour! Lei Ho.It's very regretful to read that your recent stay was not up to your expectation, we would love to learn more about your stay in order to find out the problem and continuously improve. Please feel free to contact us directly for further sharing, we hope to have you back soon for a better experience at Sofitel Macau. Sofitel Macau at Ponte 16
by A verified traveler
Posted 19 Feb 2024
Very walkable to tourist areas.
