Ratings based on 301 Verified Reviews

3.4 out of 5
74% of guests recommend
3.3 Room cleanliness
3.2 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted 17 Jun 2023 on Hotels
Room smelt like smoke even though we were on a non- smoking floor. Room felt stale.
4 out of 5
by A verified traveler

Regular stay - location

Posted 4 Jun 2019 on Hotels
Have been staying in this hotel for its location. Hotel looks a bit dated but overall the cleanliness standard is maintained.
4 out of 5
by A verified traveler

Average hotel.

Posted 29 Apr 2018 on Hotels
Room was very clean and comfortable. Front desk staff was welcoming and professional. However, floor service staff could use more training in greeting guests and politeness. Buffet breakfast was also disappointing.
5 out of 5
Recommended
for Personal Event
by A verified traveler

Posted 20 Mar 2018 on Hotels
I asked for a non-smoking room and was given one smelled of cigarette. I supposed they do not do a good job policing travelers and making sure they understand that non-smoking means 'Non-smoking'. My room did not have a safe and I had to use the one at the receptionist. The free wi-fi in the room is off-and-on at best but worked fine in the lobby. Breakfast in the 4th floor was a little crowded at times because of the tours visiting from mainland China. Otherwise the location is hard to beat, right in the center of action, walking distance to casinos, historical sites, churches, museums and even the ferry terminal.
3 out of 5
by A verified traveler

Posted 20 Jan 2018 on Hotels
There got street girl following me into the lift. Security is needed much to block this kind of happening.
3 out of 5
Recommended
for Getaway With Friends
by A verified traveler

This traveler left a rating score only Posted 13 Jan 2018 on Hotels
4 out of 5
Recommended
for Couples
by A verified traveler

Good location.

Posted 8 Jan 2018
Not too far to walk to Senado Square and other places of interest. Also easy to reach from airport. Comfortable stay.
4 out of 5
by JOSE BORIA

Posted 5 Jan 2018 on Hotels
Great hotel. Good location. Few employees were not customer oriented, to assist in getting transportation or city sightseeing information.
1 out of 5
by A verified traveler from Toronto, Canada

Choose a different hotel

Posted 11 Dec 2017
Pros: Nothing
Cons: Virtually everything about this hotel was bad. - smoking on non-smoking floors - old, dilapidated décor - mildew smell in the room - cracked mirror in
Location: The Wynn casino is very nice, but spend time in Cotai.
Virtually everything about this hotel was bad. - smoking on non-smoking floors - old, dilapidated décor - mildew smell in the room - cracked mirror in the bathroom - 20 year old television that barely worked - staff not very helpful; couldn't even call a taxi for us - breakfast was mediocre There are many other great alternatives.
4 out of 5
by Ng

This traveler left a rating score only Posted 7 Sep 2017 on Hotels
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