Ratings based on 969 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
A family oriented non casino 5 stars hotel. We traveled from US with a baby to Macau and really wanted to stay at a non casino hotel that would still give an outstanding service. We stayed at MGM Cotai, Galaxy Cotai and Wynn Macau before, Artyzen Hotel was definitely my favorite. Also finally a true non smoking room for us. At casino hotel, even non smoking still smells like cigarettes in many rooms.
Location:
Artyzen is a beautiful hotel with history and Portuguese flare that is located to the central of Macau. It is a walking distance or quick taxi ride to the ruins of Saint Paulo and many local attractions. Sands hotel and fisherman harbor are next door if you want the casino scene. Many other local shops and convenient stores close by as well. You get to have a taste of different scenes that Macau has to offer.
Property:
We booked a suite and an extra room for my mom. The suite was beautifully decorated and spacious. They even offered baby bathtub at check in. The hotel itself was gorgeous and we enjoyed visiting all the restaurants on site during our one week long stay. Highly recommend the Thai restaurant and Bella Vista Cafe.
Hospitality:
This is what got me to my heart…the people, the staff. They truly care. From making the reservation to arrival check in, from every dining experience to our daily encountering with the housekeeping service, every staff I have met was courteous, professional and thoughtful. Their attention to details made us felt so special.
by A verified traveler
Posted 15 Apr 2024
Hotel is located in a good and convenient area
by A verified traveler
Posted 14 Apr 2024
We had a great stay and will be back again
Comment from Hotel Management
14 Apr 2024 by Guest Services, Hotel Management
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau
by A verified traveler
Posted 14 Apr 2024
Amazing staff and attention to details. The entire staff body was so welcoming and friendly, the live music night duo at the bar (which had great drinks as well) was wonderful and interacted with the guests frequently. They even sang for my boyfriend as they brought out a birthday cake for us (I had informed the hotel the stay was for a birthday celebration for my partner).
Overall, wonderful property with lots to do and memorable team, I will stay here next time I come to Macau.
Comment from Hotel Management
14 Apr 2024 by Guest Services, Hotel Management
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau
by A verified traveler from Singapore
Posted 10 Apr 2024
Just next door to Sands, so there's easy access to the Kotai area via shuttle buses. Also easy to use shuttle buses to the different piers so I can also transit to other casino hotels using other shuttles. Walkable to bus stops to take many different numbers to tourist attractions and heritage sites. Nice area that's quiet at night but it's along the main road, so it's not dangerous or seedy. Appreciate the polite and considerate staff. Mom got injured due to 2 falls (she tripped over the lobby carpet and the blanket) and hotel staff checked in on her, gave us complimentary fruit platter, booked taxi for our transfer to airport, even extended our check out timing for our convenience and comfort. It's a great place to stay! Will surely come back next time we come to Macau! Room is roomy and comfortable. Love the toilet with tub and shower area separated. Beds are also bouncy but firm enough. Thoroughly enjoyed my stay here!
Comment from Hotel Management
12 Apr 2024 by Guest Services, Hotel Management
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau
by A verified traveler
Posted 29 Mar 2024
Right next to Sands, very convenient, walkable to other casinos and other attractions. The room is good condition as well just not very good sound proof, can hear very clearly if talking
Comment from Hotel Management
10 Apr 2024 by Guest Service, Hotel Management
Dear Valued Guest,Thank you for your kind review. Your valuable feedback is utmost important in ensuring our continuous quality improvement for our guests. We look forward to welcome you back soon and restore your confidence. Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau
by A verified traveler
Posted 28 Mar 2024
Excellent staff. Very helpful. Special mention to Kevin, Edgar and Ariel. Kevin was very helpful in planning our itinerary including how to go around in the area. 5-star service.
Comment from Hotel Management
10 Apr 2024 by Guest Service, Hotel Management
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau
by A verified traveler
Posted 22 Mar 2024
Friendly staff.
Comment from Hotel Management
25 Mar 2024 by Guest Service, Hotel Management
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau
by A verified traveler
Posted 14 Mar 2024
average ok.
Comment from Hotel Management
16 Mar 2024 by Guest Services Artyzen Grand Lapa Macau, Hotel Management
Dear Valued Guest,Thank you for your review! We are delighted to hear that you had a pleasant stay with us and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau
by A verified traveler
Posted 13 Mar 2024
Good for family with children. A resort with swimming pool . No casino distraction.
Comment from Hotel Management
16 Mar 2024 by Guest Services Artyzen Grand Lapa Macau, Hotel Management
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau
