Ratings based on 819 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Hotel is fine. Loved the bar and breakfast. There aren’t any sockets for charging phones by the bed and staff was unclear about costs (especially parking we could have saved 20 euros if we knew we could park in the street for free).
Comment from Hotel Management
4 Jun 2024 by Team NH Maastricht, Hotel Management
Dear Annika, Thank you very much for your review! I apologize for the lack of sockets near your bed and we will certainly discuss this within our management team.Yours sincerely, Front office NH Maastricht
by A verified traveler
Posted 26 Apr 2024
Good for exhibition proximity
by A verified traveler
Posted 16 Apr 2024
Very helpful staff and good clean accommodations
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
23 Mar 2024 by Team NH Maastricht, Hotel Management
Dear Susanne,Thank you for your review and stay in our hotel!We hope to welcome you again soon.Kind regards,Donna FrontOffice
by A verified traveler
Posted 10 Mar 2024
Convenient to MECC. Very comfortable bed. Adequate bathroom. Floors felt a little dirty but I could be wrong. Very pleasant staff.
Comment from Hotel Management
18 Mar 2024 by Team NH Maastricht, Hotel Management
Geachte Peter,Hartelijk dank voor uw beoordeling. We zijn blij om te horen dat u een geweldig verblijf heeft gehad in ons hotel (en in een comfortabel bed). Voor welke vorm van vuil dan ook is er geen excuus, ons schoonmaakteam doet zijn best en we zullen ervoor zorgen dat we altijd aan de hoge normen van schone en opgeruimde vloeren voldoen. Met vriendelijke groet,
by A verified traveler from Delray Beach
Posted 5 Feb 2024
NH Hotel is an excellent hotel, and the staff is very accommodating. The only downside is that the mattress was rather hard. I think it is time for management to invest in good-quality, comfortable mattresses. The staff did offer us a soft topper, though. So, if you don't like a hard mattress, ask the staff for a topper. The breakfast was outstanding, with a wide variety of foods. There was even a choice for hard-boiled or soft-boiled eggs. All in all, it was an enjoyable experience.
Comment from Hotel Management
6 Feb 2024 by Kind regards, Emilija, NH Maastricht , Hotel Management
Dear Onno, First of all, thank you very much for your stay at NH Maastricht and for taking the time to write a review. We are very happy to read that you enjoyed the breakfast. Our sincere apologies that the bed was not comfortable. We will share all your comments with our management team so that appropriate action can be taken immediately. We hope to welcome you again in the future.
by A verified traveler
Posted 24 Jan 2024
This was a perfect hotel for my 9 year old son and I. We went to the Andre Rieu performance, which was amazing! The lounge restaurant was delicious and brought out a special treat for my son, as it was his birthday.
Comment from Hotel Management
26 Jan 2024 by Zella van Sebille, Hotel Management
Dear Jan,Thank you for taking the time to write a review about you stay in NH Maastricht!It is amazing to read that you had a very pleasant stay with us during the concerts from Andre Rieu! We hope you son had an amazing birthday and was happy with the special treat!We hope to welcome you again in NH Maastricht!With kind regards,Zella van Sebille Receptioniste front office
by A verified traveler
Could have been better.
Posted 2 Jan 2024 on HotelsThe family room was nice, but one of the bathroom was not good. Also the breakfast was too crowded. The breakfast space does not fit people when it is 100% capacity room booked. We had to wait for 30 min in queue to get in for breakfast and at the end not enough options left for vegiterian. At the end they did not chanrged for the breakfast, but we feel it could have been better.
Comment from Hotel Management
5 Jan 2024 by Emilija, Font office NH Maastricht, Hotel Management
Dear Jignesh, First of all, thank you for your stay at NH Maastricht. We are happy to read that you liked the room. Our sincere apologies for the breakfast. We will share your comments with our management team so that appropriate action can be taken and it will not happen again in the future. We hope to welcome you again with great improvements. Best regards,
by A verified traveler
Posted 26 Nov 2023
Overall a decent hotel, but the spa which was advertised on the website was not to our expectations. It looked very dingy and unclean.
Comment from Hotel Management
21 Dec 2023 by Team NH Maastricht, Hotel Management
Dear Noelle, first of all thank you very much for your stay at our hotel and the time you took to write a review. Our apologies that sauna and wellness did not meet your expectations. We will pass on your comments to our management team so that we can take appropriate action.
by A verified traveler
Posted 1 Nov 2023 on Hotels
Comment from Hotel Management
3 Nov 2023 by Team NH Maastricht, Hotel Management
Beste, hartelijk dank voor uw verblijf in ons hotel en dat u de tijd heeft genomen om een beoordeling achter te laten. We zijn blij om te zien dat u genoten heeft van uw verblijf. We verwelkomen u graag weer in de toekomst!
