Ratings based on 17 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Incredible resort!!! I’ve now stayed here twice - once solo and once with my family. Both experiences were extraordinary! Fantastic service, beautiful property, amazing game drives (ask for Patrick!)
Comment from Hotel Management
2 Jun 2024 by HM, Hotel Management
Dear Marie,Warm greetings from Sarova Mara Game Camp.Thank you for taking the time to share your post review with us.we are delighted to note that out team members especially Patrick exceeded your expectations.We look forward to hosting you again.Kind regards,Henry
by A verified traveler
Posted 10 Sep 2021 on CheapTickets
Great hotel had the best time ever here. Location inside Masaai Mara is perfect in a place with lots of animals around and the cheetah Brothers&lions regularly are seen close to the hotel. Masaai Mara is definitely a prime safari destination with the best game viewing and nature around. The "tents" are luxury rooms with a very nice private deck space and ensuite bathroom. Matrasses a bit hard but that's Kenya standard, they will give you extra blankets to soften the matras when needed so no worries. Big pool(unheated), many activities and every night a show or something else to experience like traditional Mara dance. The hotel is good wheelchair accessible and they have a adapted tent&toilet. The food served in the restaurant is excellent very high quality and many choices, you can taste they grow their own vegetables. Nice live music during dinner and indoor and outdoor seating. The private outdoor dinner is a must when celebrating a special occasion we will never forget ❤️ They also make nice lunch boxes for free on request if you ask the night before so you can stay in Mara all day without having to go back for lunch. The thing this hotel makes exceptional is their wonderful staff and there efforts to make you feel at home. Always friendly, happy and trying to make your day better. From the hot water bottles in your bed placed during dinner, to helping you with whatever you need or a happy talk nothing is unpossible.
We will definitely recommend this hotel it's a experien
Comment from Hotel Management
13 Sep 2021 by LM, Hotel Management
Dear Laila ,
Greetings from Sarova Mara,
Thank you for sparing time to share feedback from your recent experience with us.
We are honored that you gave us an opportunity to engage with you and It delights us to note that your experience was exceptional. We appreciate your compliments on our location, accommodation style, cuisine and customer service. Our team is excited to learn of their positive contribution to your experience.
It will be our pleasure to welcome you back on your next stay.
Yours Sincerely,
Nicholas Maina.
Lodge Manager.
by A verified traveler from Washington DC
Posted 23 Jan 2020 on Orbitz
Great location, clean rooms but photos looked a bit more spectacular and this is most definitely not a 5 star hotel. The food was disappointing. Coffee was sour, which led me to notice the pot was frequently dirty with old coffee stains at the rim. Bread station was not fresh, pretty stale. I wish the hotel would enforce etiquette - Chinese guests were inconsiderate and frequently hogged all the food stations. Water in this hotel is NOT potable. They give you 2 tiny bottles per day and force you to buy exceptionally overpriced water at each meal. Take large bottled water with you to the camp, though it is apparently not permissible to bring outside water to the restaurant. Staff is overall very polite and helpful.
Beware of Masai people who haggle you for overpriced items, even at the hotel. If you visit their village which is nearby, they charge you $25 USD per person. Politely we declined to buy their trinkets and said we didn’t have cash. After giving us a 1 hour showing of their village and how they are against any modern technology, they told us they take Visa or MasterCard at their village market. Bahaha.
If you take a Balloon Safari which you can book at the hotel - negotiate the price. They seem to charge Americans more for everything which is pretty irritating. We found out that people in our Balloon Safari paid less than we did. Not cool.
by A verified traveler
Posted 2 Jan 2020
The tent itself was very dirty and service was slow
by A verified traveler from Blue Ridge Tx
Posted 13 Dec 2019
massai presentations very good,service at restaurant very good
Comment from Hotel Management
13 Dec 2019 by Duncun Mwangi, Hotel Management
Dear Gene,
Thank you for choosing to stay with us during your recent visit to Masai Mara National Reserve and for the time taken to share your feedback with us.
We look forward to hosting you again in the future.
by A verified traveler from New York
Posted 10 May 2019 on Orbitz
This place is a dream. Best place to stay in Masai Mara hands down. And possibly one of my fav places I've ever stayed in the world. Service is top notch. Staff makes you feel like you're family which makes it that much more special. Wish I could stay at least a week to soak in all the healing, peaceful, calming vibes.
Comment from Hotel Management
23 Dec 2019 by Duncun Mwangi, Hotel Management
Dear Catherine,
Thank you for making Sarova Mara Game Camp your preferred safari partner during your recent visit to
Masai Mara National Reserve. We are honored by your choice and delighted to read your review. We look forward to hosting you again in the not distant future.
by A verified traveler from Chicago, IllL
Posted 5 Mar 2019 on Orbitz
Beautiful property and staff! Felt like our home away from home immediately. Would highly recommend.
Comment from Hotel Management
23 Dec 2019 by Duncun Mwangi, Hotel Management
Dear Guest,
Thank you for your support and patronage of Sarova Mara Game Camp. We are delighted to learn that you enjoyed your time with us and highly appreciate your high recommendation.
Looking forward to hosting you again in the not distant future.
Recommended
for Personal Eventby A verified traveler
Sarova Mara Solo Stay
Posted 20 Mar 2018 on HotelsI had an amazing stay at Sarova Mara Game Camp which is just inside the Sekenani Gate. The service from the moment I entered Reception to the time I left was simply superb. The accommodation was very clean, comfortable and well stocked with toiletries and furnishings and the restaurant provided a wide range of quality food at each meal. Highly recommended and one I definitely plan to revisit
Comment from Hotel Management
23 Dec 2019 by Duncun Mwangi, Hotel Management
Dear Guest,
Thank you for your support and patronage of Sarova Mara Game Camp and for making us your safari partner. We are delighted to learn that you enjoyed your time with us. We appreciate your confidence in our services and equally eager looking forward to hosting you again.
Recommended
for Couplesby A verified traveler
Unforgettable
Posted 23 Jan 2018Amazing and beautiful stay at Sarova
Pros: Staff is super friendly and well trained. Food is good, lots of variety. Nice pool area. Good wifi.
I also need to mention our guides Edward and Tony who were superb!
Cons: Not really a con and at no fault of Sarova but fly's and insects so be prepared
by amrita
Outstanding stay!
Posted 14 Apr 2017 on HotelsWe had an amazing time at Sarova properties in Kenya. Sarova Mara Game camp was amazing too. Excellent staff, outstanding food and amazingly warm stay. Special shoutout to Martin, James, Kevin, Gilbert, Abel, Joseph, Grace and all others...would love to come back soon.
