Ratings based on 27 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jan 2024
Loved Julia’s.
Dennis, our driver, was exceptional.
by A verified traveler
Posted 27 Dec 2023
They stated that their CC machine was broken and I need to pay in cash!!!
Park Fee—-520 bucks…?… who really got the cash!!…
Game rides … can’t put it on your account .. gotta pay cash !!!..
Bar bill —- cash
Laundry —-cash
And had to go to a town to get mate cash !!..
Just brought Tip monies … of which we were pretty generous…
So I asked .. for all this inconvenience.. how bout comp 1 game ride ….100 bucks!…
The GM .. Mark Mutua said no… he did t even bother to meet …
I said am not paying cash .. so they eventually found a “link to pay them…
I feel this place is very very corrupt..
The staff .. were wonderful … of which I feel bad for them that I write this….
But it is disgusting that some guy from Spain that owns it is also inept at running a resort…
Do t go there !!!! I will never …. There are 600 other camps to stay at …I just believed there website ….
DO NOT go to this camp!!!!!
Comment from Hotel Management
28 Dec 2023 by Deo Safari, Hotel Management
Dear Paul,We regret to learn about your disappointing experience with us. Your feedback is crucial, and we sincerely apologize for any shortcomings. We are actively addressing the issues you've raised to ensure a better experience for all our guests. If you're open to it, we would appreciate the opportunity to discuss your concerns further. Please reach out to us at [ reservations@kananga.com]. Thank you for bringing this to our attention.Kind regards,Deo Safari.Sales and Reservations Manager.Julia's River Camp - Maasai Mara National Reserve.
by A verified traveler
Amazing!
Posted 12 Feb 2023 on HotelsIncredible experience! The tent was clean and roomy. They are situated in great location inside the park, serene environment by the river, awesome view from the tent. All the staffs are attentive, friendly, and professional, the guards, the chefs, all of them, thank you.
Beatrice, our contact staff, was so kind and attentive. She made us feel at home, and totally spoiled us! :-)
The safaris were just wonderful! Leo, our guide driver, is an incredible person all around. A Masai native, he knows the Mara like palm of his hand! And he is a great conversationalist.
The food is amazing. We are on a vegetarian diet, and here we had some of the healthiest, most delicious food we could find in a restaurant.
by A verified traveler
Posted 14 Dec 2022 on Hotels
by A verified traveler
Posted 17 Aug 2022 on Hotels
Amazing stay at Julia's. Basic but comfortable camp in the Maasai Mara. Friendly staff, nice food, great location l, we could hear animals all around us every night. Our trip was made by George specifically. The experience he had and his warm smiling face greeting us at mealtimes and when we returned from game drives was the best part of our trip. We hope to see him again at Julia's when we come back next time.
by A verified traveler
Posted 5 Jan 2022
Lovely camp, placed inside Masai Mara Reserve, right on river Talek. Our VIP tent was placed directly on the river so we could see hippos regularly. Camp stuff is great, very king and helpful. Food was excellent, far beyond our expectations. We are vegetarians and we didn't espect such a great food. VIP tent is quite spacious and comfortable, with nice terrace. Hot water was available all the time. WiFi was working in common aeras, but we barely used it. Considering price/quality rate, this camp could be one of the best options in entire Masai Mara. Highly recommended!
by A verified traveler
In the middle of it all...
Posted 4 Jan 2022 on HotelsBearing in mind it is a camp, Julia's is an excellent stay. Right in the Mara, you don't have to wait for the game drive (which is amazing) to see the wildlife.
by A verified traveler
Posted 24 Oct 2021
This camp is just lovely. Very clean and very comfortable yet allows you to be in the nature and wild. The staff and their service levels are truly fantastic and many thanks go out to Nick and his full team of staff.
by A verified traveler
Masai Mara Safari
Posted 21 Oct 2021 on HotelsSpectacular stay at Julia's River Camp. Excellent location to immediately be immersed in complete Safari experience, friendly and professional team, the most excellent guide! Kios found 2 cheetahs about to hunt and positioned us with masterful ability to witness it. On a second cheetah hunt we were so lucky to observe he expertly maneuvered our vehicle to be the first forward to photograph unimpeded! Truly one of the most amazing experiences. Thank you Julia's River Camp for making our first family Safari utterly magical.
by A verified traveler
Posted 7 Sep 2021
Beware of the management here as they will scam you. I booked on Expedia & for most dates you could book “2 game drives per day”, but there was no option to book them for the dates I wanted. I contacted Expedia & the property to see why I couldn’t book the game drives for my dates & they said I could pay upon arrival. At the camp, the manager told me that I owed double the rate per day shown on Expedia (hundreds of dollars different). I showed him the Expedia app, which clearly said 2 and my conversations with the camp before arriving that said the price included 2 drives. They fought me over WhatsApp for an entire afternoon. I got a hold of Expedia and they contacted the property. The manager eventually agreed to the posted price, but said I owed an additional fee/day, which I had already paid.
Also, another friend came to stay there with me. Other guests in the camp were going to the airstrip when my friend was arriving and they invited me to join, so that I could greet her. The manager told me that I would be charged an airport transfer fee if I went with them. It cost them nothing additional for me to ride out with one group and back with my friend who was additional business that I brought them. After several conversations, the manager hesitantly agreed that I could go for free. But this took about an hour to resolve. I lost an entire day to phone calls and conversations with management.
Comment from Hotel Management
13 Sep 2021 by JRC, Hotel Management
Dear Ms Celestine,
We are always happy to receive reviews and always open to discuss and improve our service, but your statements are not only untrue but totally unfair and we are so shocked to receive this review considering all the efforts that our staff made to please you.
We have the best offer in Masai Mara right now with 50% discount and you had an amazing deal full board ONLY as you did not book the accommodation +game drives package. This was clearly written in the confirmation email that we sent to you plus you had several Whatsup conversations directly with our reservation department.
Once you were at the camp you did two game drives exclusively for yourself only as you were alone on this trip. Initially you refused to pay threatening our manager to write bad reviews on social medias and at the end we agreed to give you less then half price of what you were supposed to pay for an exclusive game drive. For your information, the little money you paid covered the fuel only, but we agreed on that just to please you as we always do with our clients.
About the airstrip, we never charge our client as it is a complimentary service. You wanted to go on a game drive, and which is very different
Finally, we were informed that after staying at our camp, you spent two additional nights in another camp in the Mara and you played the same game threatening the manager to speak badly on social medias about their camp and paradoxically you told them how good was our camp. No words to describe your behaviour.
