Ratings based on 13 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Feb 2024
extend the hot water time
by A verified traveler
Posted 9 Oct 2023 on Hotels
by A verified traveler
Posted 28 Jun 2023 on Hotels
by A verified traveler from Eastport
Posted 23 Jan 2022
Absolutely fantastic experience! Staff went above and beyond to help me…amenities were excellent and game drives phenomenal…Absolutely would recommend!
Comment from Hotel Management
25 Jan 2022 by GRM, Hotel Management
Hi Alexander,
Greetings of the day!
Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.
Thank you.
Kind regards,
Team - Guest Relations
by A verified traveler
Posted 10 Oct 2021 on Hotels
Comment from Hotel Management
12 Oct 2021 by GM, Hotel Management
Dear Guest,
We are so pleased to learn that we were able to delight you with all our services at the hotel and provide you with an enjoyable stay at the hotel. Hope to see you again very soon.
Kind regards,
General Manager
by A verified traveler
Posted 30 Sep 2021 on Hotels
Comment from Hotel Management
2 Oct 2021 by GM, Hotel Management
Dear Guest,
Thank you for choosing to visit at FigTree Camp Masai Mara. We have well noted and appreciated your lovely rating! Looking forward to welcoming you back soon.
With best regards,
General Manager
by A verified traveler
Nice stay
Posted 23 Aug 2021 on HotelsThe hotel was good , tent was nice , people were so friendly especially Paul and Jackson the chefs , however the food variety and quality was not so good
Comment from Hotel Management
1 Sep 2021 by GM, Hotel Management
Dear Guest,
Thank you for taking the time to share your feedback and for having stayed at FigTree Camp. We are happy to learn that you overall had a comfortable stay and that most of our services and facilities were to your satisfaction. We however, also realize that there is scope for improvement and have already taken up your feedback with my team for corrective action. Thank you once again and we look forward to the opportunity of welcoming you back to FigTree Camp.
Thanks & Regards,
General Manager
by A verified traveler
Posted 16 Jul 2021
good
Comment from Hotel Management
16 Jul 2021 by GM, Hotel Management
Dear Guest,
Many thanks for taking the time to share with us your rating on your FigTree Camp experience. Look forward to your future visits!
Best regards,
General Manager
by A verified traveler
Fantastic Mara Getaway
Posted 25 Jun 2021 on HotelsI had some trouble with my park entrance fee, but Kerore, the manager, smoothed everything over and ensured that my stay was wonderful! Danson made daily cocktail specials and Daniel, the chef, was accommodating of special dietary needs and was eager to present us with delicious food that would fuel us for our game drives. Jonathan was our driver, and he was knowledgeable, safe, curious and kind. It was a fantastic experience for my group of friends while we re-connected.
Comment from Hotel Management
26 Jun 2021 by GM, Hotel Management
Dear Hyden,
We appreciate knowing we could make your experience at FigTree a happy one.
Our endeavour at the hotel is to provide best-in-class service to our guests and we are glad to learn that we lived up to your expectations.
We look forward to the pleasure of your continued visits.
Thanks & Regards,
General Manager
by A verified traveler
Amazing safari camp in the Mara
Posted 25 Jun 2021 on HotelsBeautiful spot at one with nature with hippos right outside our tent, incredibly attentive staff and incredible game drives.
Nice pool area.Wifi is good when it's on at lunchtime a s dinner time.
Vegetarian options are also very good.
Comment from Hotel Management
25 Jun 2021 by GM, Hotel Management
Dear Guest,
Thank you for taking the time to post this review about your experience with us at FigTree Camp Masaai Mara.
I am delighted to learn that you left with a positive impression of the hotel and its services. Your kind words of appreciation on our hospitality have been passed on to the teams for whom they will be a tremendous source of inspiration.
Looking forward to welcome you back.
Thank you.
Warm Regards
General Manager
