Ratings based on 289 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Amazing experience
Posted 19 Mar 2024 on HotelsAmazing experience. Can see and hear waterfalls from your room. Staff were fabulous and place spotless
by A verified traveler
Relaxing
Posted 13 Mar 2024 on HotelsComfortable one night stay at this hotel. Staff are very helpful. Great views of the waterfall. Secure area and has plenty of space to park. Had a very good sleep!
by A verified traveler
Posted 24 Jan 2024
Property is very basic and not kept up I would say.
by A verified traveler
Posted 28 Nov 2023
The setting is lovely and the hot waterfall was a magical experience.
by A verified traveler
Posted 16 Nov 2023 on Hotels
by A verified traveler
Great place
Posted 16 Oct 2023 on Hotelsby A verified traveler
Posted 29 Sep 2023
The hotel staff were very helpful and although very isolated the hotel was a good base for trips to the Dead Sea. The springs were dirty and rubbish left lying around, but that says more about the other visitors than the hotel.
by A verified traveler
Posted 24 Sep 2023 on Hotels
Room was lovely and generally hotel was good, but springs & pools pretty disappointing. Lovely meal, after we insisted we didn't want the buffet.
by A verified traveler
Posted 16 Sep 2023
The resort is not exactly as advertised. The bathroom tiles (floor and wall tiles) are old and moldy. We booked a suite with balcony, and everything is falling apart (the chairs, door, desk, phone, tables, and lamps). The waterfall pool is nice, but you can't see the bottoms of the pool and the external tile is moldy. The hotel needs a facelift.
We booked a room with two beds, but they gave us one bed. We asked one of the managers for a room with 2 beds, but they suggested one of us sleep on the bed and the other on the sofa until a room with two beds is available. We never got a room with two beds.
Some of the staff lack professionalism and they use the hotel to advertise their own businesses. The head of guest relations services was very rude (I think his name is Fares). From the moment we arrived, he spent 19 minutes to talk to us about his personal beauty products business and Spa. He offered to take us to his place of business so we can buy stuff from his store. We asked him if the hotel offers spa services, and he told us it's too expensive.
He also provided us a list of his services that included:
- Round trip to the Dead Sea for 100JD.
- Drop off to Rainbow Street from the hotel and back for about for 85JD
- He offered to Take us to the Airport for 85JD (one way).
We asked him if the hotel offer shuttles/car services and he said the hotel has two cars, but it's not free. We asked for the price list of the hotel's car services but he declined. He suggested we ut
by A verified traveler
Very bad stay
Posted 15 Aug 2023 on HotelsThis hotel is nowhere near 5 stars.
It seems like no maintenance has been done since it opened.
The staff was obviously not trained at all and they were rude.
When I received my room and after settling in, I wanted to check out the hotel. To my surprise the door doesn’t lock. Red flag.
After I told them about it, a guy came and after he tried, he basically told me, its fine don’t worry!?!?
Of course I insisted on a room change, the new room was a downgrade and it had no safe box! The bathroom smelled so bad, the sewage system is very bad.
The AC barely worked.
The “natural pool” was very bad, it was over flowing.
The only normal pool was so dirty and the chairs were almost all broken.
The only good thing was is the food, its not the best but good.
This hotel has a very big potential to be a great hotspot. Its in a unique location.
The management needs to be changed.
It was a very bad stay, I checked out early morning after breakfast and went straight away to the other hotel in the deadsea contemplating why I didn’t book there before.
