Ratings based on 1,059 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Comfortable room and quiet
by A verified traveler
Posted 3 Jun 2024
by A verified traveler
Posted 2 Jun 2024
by A verified traveler
Posted 1 Jun 2024
Positives: Striking architecture inside and out, nice room, pleasant garden, Paperback Tavern w/ nice view of the Charles and good food. Front desk clerk did allow us to store my wife's electric scooter in their luggage room.
Negatives: Staff training spotty. Maid left one washcloth for two people; when I asked housekeeping for another was brought 2 hand towels, after that 3 complete sets of linens (?). One time maid came to our door, knocked, and asked if she could clean the room; my wife said yes, and that was the last she heard from said maid - no cleaning. I asked about a business center and was told they have none, but front desk offered to print boarding passes if I emailed them. Three different people on the front gave me 5 different email addresses, none of which worked. The room had a refrigerator but no microwave, which seems strange. The first day water was off for 6 hours; after that the toilet seemed to have trouble completely swallowing everything. Valet service was uneven - some were friendly and helpful, but someone had a habit of turning off the headlights, which caused a problem for me since it was a rental and very unfamiliar. That could be dangerous. Why even do it?
Comment from Hotel Management
3 Jun 2024 by General Manager, Hotel Management
Dear Haywood,We appreciate you staying with us and taking the time to share your experience. It's great to know that our unique architecture and lovely gardens added to your experience. However, we apologize for any concerns about housekeeping and valet, and we'll speak with them about your comments. Please also accept our apologies for any difficulties getting your boarding passes printed. We'll look into this further, and we hope to see you again should you be back in the area.
by A verified traveler
Posted 31 May 2024
Great location. Friendly staff. Clean room
Comment from Hotel Management
3 Jun 2024 by General Manager, Hotel Management
Thanks, Shawn, for your fantastic review! We are thrilled you enjoyed your visit, and we appreciate your wonderful compliments regarding our spotless accommodations, friendly service, and ideal location. Your feedback is greatly appreciated, and we cannot wait to welcome you back again to Hyatt Regency Boston / Cambridge for another unforgettable stay!
by A verified traveler
Posted 29 May 2024
by A verified traveler
Posted 27 May 2024
Great staff. Clean facilities. Close to city
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Hi there! Thank you for taking the time to share your feedback with us. We're delighted you had a positive experience with our staff and found our facilities clean. Being close to the city is definitely a plus, and we're glad you enjoyed the convenience our location provides our guests. Your review is greatly appreciated, and we hope to welcome you back soon for another great stay!
by A verified traveler
Posted 27 May 2024
Great time
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Skyler,We're delighted you enjoyed your stay at Hyatt Regency Boston/Cambridge! Thank you for taking a moment to leave your review, and please come see us again soon.
by A verified traveler
Posted 27 May 2024
Location
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Michael,Thank you for staying at Hyatt Regency Boston/Cambridge. We appreciate your recognition of our convenient location and are glad it enhanced your stay. It would be our pleasure to welcome you back for another five-star visit, so please feel free to return anytime!
by A verified traveler
Posted 26 May 2024
Excellent
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Hello Joan,Thank you very much for the five-star review, as we aim to ensure every guest has an exceptional experience with us. It was an honor to have you join us at Hyatt Regency Boston/Cambridge, and we look forward to your next visit.
