Ratings based on 1,018 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
Great convenience!
Clean!!!!
Comment from Hotel Management
16 May 2024 by General Manager, Hotel Management
Hi there!Thank you for choosing Hyatt Regency Boston/Cambridge and highlighting our dedication to cleanliness, comfort, and convenience. We're delighted we provided you with a five-star experience, and we hope to welcome you back soon.
by A verified traveler
Posted 12 May 2024
by A verified traveler
Posted 11 May 2024
Very clean and tidy would use again
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Paul,Thank you for choosing Hyatt Regency Boston / Cambridge! We're glad our attention to cleanliness impressed you, and we look forward to seeing you again the next time you're in the area.
by A verified traveler
Posted 11 May 2024
by A verified traveler
Posted 11 May 2024
I was not used to the room set up but i was very satisfied with my stay
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Greetings!We're glad you enjoyed your stay with us, and the unique charm of our accommodations. We hope to welcome you back soon to Hyatt Regency Boston/Cambridge for another chance to explore our historical and bustling city.
by A verified traveler
Posted 11 May 2024
Close to BU and other colleges and easy to get to other locations to visit. Newly remodeled!
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Sarah,Thank you for choosing Hyatt Regency Boston/Cambridge. We appreciate you highlighting our central location to many nearby colleges and universities, as well as our recent upgrades, made to ensure all guests have a comfortable stay. We hope to see you again soon.
by A verified traveler
Posted 11 May 2024
by A verified traveler
Posted 9 May 2024
Staff excellent from front desk to bartenders to food servers to maid service. Comfortable clean bathroom and room. Luxuries towels. The most comfortable bed and pillows ever. Restaurant breakfast lunch and dinner excellent food.
Comment from Hotel Management
9 May 2024 by General Manager, Hotel Management
Hi there Carol!Thank you for your recent stay with us at Hyatt Regency Boston / Cambridge. It sounds like we were able to provide you with the quality stay you expect and deserve. We are thankful for your feedback and hope we see you on your next visit to the area.
by A verified traveler from Arvada
Posted 8 May 2024
I wish I had known about the shuttle service, I received a charge of $88 after checkout but was expecting $20 so I will need to call to find out what these charges are from
Comment from Hotel Management
9 May 2024 by General Manager, Hotel Management
Dear Margaret,Thank you for choosing to stay with us at Hyatt Regency Boston / Cambridge. While we're glad to receive the high rating, we're disappointed to learn there were aspects where we fell short of expectations. We offer our sincere apologies for any confusion there might have been with your final bill. Please don't hesitate to reach back out, and we would be happy to go over that with you. Hopefully, you were still able to enjoy your overall experience. The pleasure was all ours, and we hope you'll choose to visit us again in the future.
by A verified traveler
Posted 7 May 2024
Clean comfortable friendly staff
Comment from Hotel Management
9 May 2024 by General Manager, Hotel Management
Dear Anshu,Our goal is to provide a comfortable and welcoming environment, and we're thrilled you felt that during your stay. We look forward to your next visit to Hyatt Regency Boston/Cambridge and are ready to make it just as enjoyable!
