Ratings based on 674 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from READING
Posted 3 Apr 2024
Checkin was alright. Basic functional rooms with a lot of visible wear and tear marks everywhere. Definitely need a deep cleaning.
When we came back to the room at 10 pm, we discovered no hot water in the taps/shower. The receptionist(Sarah) told me to check the circuit breakers and then discovered that the boiler controller was switched off. She came to the room, switched it on and left. After waiting for 10-15 mins, I called her again and she told us to wait an hour to get hot water. That means no shower till 11 pm!! When I asked her why hot water wasn’t checked before allocating the room, she started giving reasons like the boiler was programmed to run three times a day, the previous customer used all hot water, housekeeping are not supposed to check hot water,etc. On questioning why I wasn’t provided that information at the check in, she accused me of doing drama over hot water. Finally she provide another room and I had to go and check if hot water was in there.
So definitely a rude and unprofessional receptionist made my stay not great.
No air con, had to leave the windows open all night. it was so noisy outside. Barely slept.
Definitely avoidable hotel
by A verified traveler
Posted 3 Apr 2024
The apartment was a little bit dated and the kitchen was very smelly (kitchen drainage)
by A verified traveler
Posted 9 Feb 2024 on Hotels
by A verified traveler
Posted 25 Jan 2024
by A verified traveler
Posted 16 Jan 2024
My check out time is 11 am , and the management suddenly blocked my key card at 9am . When I went to lobby ask for it , they act like today is your check out date , but it was still 9am ….
by A verified traveler
Posted 20 Dec 2023 on Hotels
Very nice hotel, about 15 minute walk from train station. Very clean. Loved the giant flower pots at front of building.
by A verified traveler
Posted 11 Nov 2023 on Hotels
by A verified traveler
Posted 5 Nov 2023
We love your hotel. its very close to the train station. Everything is walkable. The rooms are very spacious and family friendly. Love everything about this stay in Lyon!
by A verified traveler from San Marcos
Posted 23 Oct 2023
I was very disappointed.
by A verified traveler from Mountain View
Posted 30 Sep 2023
A basic "travelor's hotel", but it does the job well. It has good WiFi Internet, and is within walking distance of the Part-Dieu station
