Ratings based on 831 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
by A verified traveler
Posted 12 May 2024
Booked this based on other visitors recommendations but was unfortunately very disappointed
1. It's VERY dated inside
2. No cot provided even though the booking included an infant
3. The lobby restaurant had water coming through the ceiling which smelled like waste
4. The cleaners only made the adult bed up not that child's bed
5. It's literally the same building as an ibis
by A verified traveler
Posted 10 Jan 2024
Property does not demonstrate the caliber of a 4 star establishment. Staff lacks hospitality skills and compassion. Check-out time was posted at 12 Noon, however, housekeeping keeps badgering guests at 9am, 10am and 11am to ensure we have vacated which was extremely intrusive especially when we were getting ready to check-out. I answered the door once and the housekeeping lady (perhaps Manager) gave me a rude and stern look, questioning why we haven't left the room yet. Additionally, contacted the front desk to extend a courtesy late check-out of 1pm as 3 of us were very ill due to food poisoning, and yet we were denied. As a guest, one would expect a little more accommodation based on each unique circumstance, and the requests in my opinion were more than reasonable. Nonetheless, very likely will not be returning.
Comment from Hotel Management
13 Jan 2024 by KM, Hotel Management
Dear Alex,We want to thank you for your review concerning your experience at Novotel Lyon Gerland and we are sorry for some issues that you meet during your stay.Our reception team is available to help you deal with certain problems you may encounter during your stay. Unfortunately, given our high activity that day, we offer late check out subject to availability but we can be flexible between 12 p.m. and 1 p.m.We are sorry that your experience did not live up to your expectations and we still hope to see you again very soon,Also hoping that you have recovered,Best regards,Kevin Moirou1er de Réception
by A verified traveler
Posted 12 Sep 2023
M
by A verified traveler
Posted 31 Jul 2023
by A verified traveler
Posted 26 Jul 2023
by A verified traveler from Chicago
Posted 19 Jul 2023
by A verified traveler
Posted 17 Jul 2023
Nice facilities but very limited dining options around the hotel. If you are in Lyon for sightseeing etc, you will need to go back and forth between the city center and the hotel.
by A verified traveler
Posted 4 Jul 2023
Terrible service at all levels, particularly in the restaurant. After making a reservation and twlli g the host, I told hom where I would be and then pointed. A 1/2 wait turned into an hour I checked back in with him. No recall of the reservation, I waited agaim for a 1/2 hour and was seated. They brought part of my ordet and forgot the entree. During that wait they messed
Up 3 other orders.
by A verified traveler
Posted 3 Jul 2023 on Hotels
Comment from Hotel Management
27 Jul 2023 by Alexandra Cheffe de Brigade /Front Desk Supervisor, Hotel Management
Bonjour,Nous vous remercions, au nom de toute l'équipe du Novotel Gerland Musée des Confluences, pour ces retours positifs quant à la qualité de notre service.Nous sommes à la disposition de nos clients pour leur permettre un séjour agréable.C'est la plus belle récompense que vous pouvez nous offrir.En espérant vous accueillir très prochainement.
