Ratings based on 825 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Portland
Posted 12 May 2024
Beautiful hotel, excellent and helpful staff (especially Camilla), very large room (privilege room is worth the upgrade). Close to old city and everything we wanted to see. Unfortunately the noise in the street and square was almost unbearable with noise until 3:00am (cars, motorcycles, scooters, yelling - all being loud as possible). Saturday night it went on until 5:00am. The windows were thick and sealed out most of the sound but the air conditioning was inadequate so we had to open the windows.
by A verified traveler
Posted 6 May 2024
Very central hotel with super convenient parking! You are steps away from everything. The staff are very kind and helpful: they helped us make a reservation for an authentic Lyon bouchon restaurant that was one of the best meals of our entire trip! The room is well-sized: only drawback is that the heat is central so the thermostat in the room may not be adjustable depending on the season. Breakfast is quite nice (fresh orange juice station!) but pricey. All in all, lovely hotel.
by A verified traveler from Short Hills
Posted 24 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Rémi MARTIGNAGO - General Manager, Hotel Management
Dear Ian, Thank you very much for sharing your experience with us! We are delighted to hear that you enjoyed your stay. We are thrilled to have had the opportunity to host you and contribute to making your stay enjoyable.We would be delighted to welcome you back on your next visit to Lyon.Looking forward to seeing you again soon!
by A verified traveler
Posted 20 Apr 2024
Convenient location and modern
Comment from Hotel Management
21 Apr 2024 by Rémi Martignago - General Manager, Hotel Management
Dear Ms Shirley,Thank you for taking the time to write your kind feedback.We are glad that you enjoyed the location of our modern hotel. We hope that you choose to stay with us again soon.Best regards,
by A verified traveler
Posted 18 Apr 2024
Great location and friendly staff
Comment from Hotel Management
21 Apr 2024 by Rémi Martignago - General Manager, Hotel Management
Dear Mr Young,All the team thanks you for your kind words about the staff and we are pleased to read that you enjoyed our very central location.We hope to see you soon in our hotel.Best Regards,
by A verified traveler
Posted 8 Apr 2024
Very helpful staff. Centrally located.
Comment from Hotel Management
21 Apr 2024 by Rémi Martignago - General Manager, Hotel Management
Dear Mr Pallante,Thank you for your comments regarding your stay in our Mercure Lyon Beaux-Arts.All the team thanks you for your kind words about the staff and we are pleased to read that you enjoyed our very central location.Best regards,
by A verified traveler
Posted 11 Mar 2024
Perfectly central location for walking or taking public transportation. The staff was so nice and helpful they put us at ease.
Comment from Hotel Management
22 Mar 2024 by Rémi MARTIGNAGO - General Manager, Hotel Management
Dear Rachel, Thank you so much for your review! We are thrilled to hear that you found our location to be perfectly central for exploring the city. It is wonderful to know that our staff made you feel at ease and provided helpful assistance throughout your stay. Delivering exceptional service and ensuring our guests feel welcome are top priorities for us. We appreciate your kind words and look forward to welcoming you back for another memorable stay in the future. Safe travels!
by A verified traveler
Posted 19 Feb 2024
Comment from Hotel Management
26 Feb 2024 by Rémi MARTIGNAGO - General Manager, Hotel Management
Dear Katherine,We appreciate you sharing your comments with us. We are looking forward to the pleasure of welcoming you back soon!Best regards,
by A verified traveler from Miramar
Posted 31 Jan 2024
Great place to stay in Lyon
Small rooms
Comment from Hotel Management
26 Feb 2024 by Rémi MARTIGNAGO - General Manager, Hotel Management
Dear Monia, Thank you for your positive feedback! We are delighted to hear that you had a great stay in Lyon. We apologize if the room dimensions were not as spacious as you had hoped. Your feedback is crucial to us, and we will certainly take it into consideration as we strive to enhance our guests' experience. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay. Warm regards
by A verified traveler
Posted 18 Jan 2024
Generally it is a nice hotel but a bit dated. Close to the most popular places. Staff is very friendly.
Comment from Hotel Management
29 Jan 2024 by Rémi MARTIGNAGO - General Manager, Hotel Management
Dear Jian,I sincerely thank you for taking the time sharing your experience in our Hotel.I am glad to read that our staff was friendly and welcoming. It means a lot for them, that work very hard to provide you the best experience possible. We also thank you for your honesty regarding our decoration, we are currently working on a renovation project!We hope that you will consider staying with us on your futur stay in Lyon. Sincerely
