Ratings based on 935 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Apr 2024
Hotel Lyon Metropole is a comfortable, quiet and relaxing oasis. The food was delicious and drinks in the bar were enjoyable.
by A verified traveler
Posted 8 Feb 2024
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by A verified traveler
Posted 2 Nov 2023 on Hotels
Nice spa, terrible rooms. Cold and haven't been decorated in 50 years. Heating didn't work, noisy and drafty windows.
Comment from Hotel Management
11 Nov 2023 by Leslie Moreau, Directrice Hôtel Lyon Metropole & S, Hotel Management
Dear Jennifer,Thank you for sharing your opinion with us.We are pleased to hear that you enjoyed our spa facilities during your stay.However, we are sorry to learn that you were not satisfied with your room. Please note that our rooms are regularly maintained, and we are constantly working on improvements. We apologize for any inconvenience caused by the heating and noise issues. Our team is available 24/7 to assist with any concerns, and we encourage guests to reach out to us during their stay so we can address any issues promptly.All of the team hope that we may be able to see you again in the future. Kindest regards,
by A verified traveler
Posted 1 Oct 2023
Comment from Hotel Management
29 Oct 2023 by Leslie Moreau, Directrice Hôtel Lyon Metropole & S, Hotel Management
Dear Sir,Thanks for this review about your recent stay.We regret we were not able to meet all your requirements.However, we would be interested in knowing how we could have improved on your time with us.We are looking forward to welcoming you again.Best wishes,Leslie Moreau, Directrice Hôtel Lyon Metropole & Spa Lyon Plage
by A verified traveler
Posted 30 Sep 2023
We stayed for 1 night while visiting friends in Lyon. We chose the hotel based on the fitness center only to find out that it was an additional 45 euros to use. That was ridiculous, and the room itself was a nice size but not worth what we paid.
Comment from Hotel Management
3 Oct 2023 by Leslie Moreau, Directrice Hôtel Lyon Metropole & S, Hotel Management
Dear Alissa,Thank you for taking the time to share your feedback,We are glad to hear that you found the room to be spacious and comfortable. However, we apologize for any confusion regarding the fitness center access. Please note that the fitness center is part of our extensive 8,000 m² spa area, and the additional fee covers access to all the spa facilities, including pools, jacuzzi, saunas, and more. This information should have been made known to you when you booked. Nevertheless, we understand that this may not have been clear, and we appreciate your feedback.We are committed to providing a great value for our guests, and we hope that you were able to enjoy other aspects of your stay, such as our beautiful location along the Saône River and our convenient access to public transportation.We hope we can provide you with an improved stay in the future.Kind regards,
by A verified traveler
Posted 10 Sep 2023 on Hotels
Over priced additional £45 if you want to use the pool
Comment from Hotel Management
18 Sep 2023 by Manager, Hotel Management
Dear Phillip,Thank you for this review about your recent stay.We are glad to hear that you found the room clean and comfortable. However, we understand your concern regarding the additional fee for using the pool. Please note that our hotel offers various packages, some of which include access to our spa facilities. The fee you mentioned applies to guests who have not booked a package with spa access, ensuring that our facilities remain exclusive and maintain a high quality of service for those who have chosen such packages.We hope you will consider staying with us again in the future. Best regards,
by A verified traveler from Poinciana
Posted 1 Jun 2023
The bed in my room need to be replace, it had dent and lump.
Comment from Hotel Management
4 Jun 2023 by Leslie Moreau, Directrice Hôtel Lyon Metropole & S, Hotel Management
Dear Sir,We appreciate the time you have taken to share your feedback.We are pleased that your overall stay was good. The comfort of our guests is very important to us, so please don't hesitate to let us know of any issues, we are here to help find a solution. Rest assured that we will be looking into this matter.We hope to have the pleasure of welcoming you again. Kind regards,Leslie Moreau, Directrice Hôtel Lyon Metropole & Spa Lyon Plage
by A verified traveler
Would stay again.
Posted 28 Apr 2023 on HotelsI stayed in an apartment style room, it was very clean and comfortable. My water was topped up each day, I enjoyed the breakfast, good choice but expensive if it's not included in your room rate.
Would love to go back and try the spa!
Friendly helpful staff.
Comment from Hotel Management
8 May 2023 by Leslie Moreau, Directrice Hôtel Lyon Metropole & S, Hotel Management
Dear Madam,We would like to thank you for taking the time to leave this review about your recent visit.We are delighted to hear you enjoyed your stay and that our high standards met your expectations.We do have attractive offers with our included breakfast rates and also offer a room rate that includes spa access. We hope you may have the opportunity to experience this on your next visit.All of the team hope that we may be able to see you again in the future. Kindest regards,Leslie Moreau, Directrice Hôtel Lyon Metropole & Spa Lyon Plage
by A verified traveler
Posted 12 Dec 2022
Clean and nice hotel
Comment from Hotel Management
15 Dec 2022 by Leslie Moreau, Directrice Hôtel Lyon Metropole & S, Hotel Management
Dear Guest,Thank you for taking the time to review your stay.We do our best to ensure that guests feel welcome and it is very rewarding to know that you appreciated the high standards we strive to uphold.We look forward to seeing you again very soon.Best wishes,Leslie Moreau, Directrice Hôtel Lyon Metropole & Spa Lyon Plage
by A verified traveler
Posted 29 Sep 2022
On paper it looks nice, but when we got there, it turns out that even though you pay €150 you have to pay €20 for breakfast (that is indicated in the description), but also €40-45 for the pool and gym spa (that is NOT indicated in the description). If they write in the description that the breakfast is an additional fee of €20, they should write that the gym and pool are an additional €40, anything less is dishonest. Apart from that internet was the worst of any hotel I've been to, keeps disconnecting, they blocked access to speediest.net so we could not show them it's bad. Bottom line, don't go there if you'd like internet and budget €60 or €70 more if you want the basics a hotel shod offer. One more thing. The pillows are uncomfortable.
Comment from Hotel Management
6 Oct 2022 by Leslie Moreau, Directrice Hôtel Lyon Metropole & S, Hotel Management
Dear Diego,Thank you for taking the time to share your feedback.We are very sorry that you were not completely satisfied with your recent experience. Our guests' opinions are very useful as they help us to identify areas in which we can improve; however, as you mention our breakfast price is clearly marked on our website and our pool and gym facility fees are also visible at the time of booking.However, we regret to learn of the issue with the wifi, please let us know at the time so that we can have our technician resolve this for you.Furthermore, please know that our team is always available to assist you in ensuring your comfort next time you are here.We hope to have the opportunity to welcome you again for a more memorable stay.Kind regards,Leslie Moreau, Directrice Hôtel Lyon Metropole & Spa Lyon Plage
