Ratings based on 343 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
The staff were incredible! They were very kind and accommodating :)
Comment from Hotel Management
14 Jun 2024 by MJ, Hotel Management
Dear, Thank you so much for our staff. We look forward to seeing you again.
by A verified traveler
Posted 10 Jun 2024
Proximity to Groupama stadium and access to shuttle for stadium was good. Shower room had a bad odor, no sink in toilet area, no tissues, another pillow would be nice. Key card was broken. Front desk tried reprogramming twice, but it did not help. They eventually issued a new card. Construction was being done around the hotel, hopefully it will make the hotel more appealing.
Comment from Hotel Management
12 Jun 2024 by MJ, Hotel Management
Dear, Thank you for taking the time to share your experience with us. Indeed, we do not provide tissues of our customers, although boxes are arranged in all common areas (reception, bar, breakfast room...).However it would have been nice (especially on your part) to report that we kindly provided you with adapters, a phone charger, a new room card that you broke, schedules and bus lines to go to the city, all the information and rates of the shuttle, a correct taxi, addresses of very good restaurants, that we answered all your requests (very many). Sincerely, Morgan
by A verified traveler
Posted 8 Jun 2024
Comment from Hotel Management
12 Jun 2024 by MJ, Hotel Management
Dear, Thank you for taking the time to share your experience with us. A comment would have been appreciated to tell us what was wrong with your experience with us. Do not hesitate to come back to us.
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
5 Jun 2024 by MJ, Hotel Management
Bonjour, Merci d'avoir pris le temps de nous laisser cette très belle note. Au plaisir de vous accueillir lors de votre prochaine visite.
by A verified traveler
Posted 20 Apr 2024
Very nice hotel for stay over prior to flight up Canada.
Comment from Hotel Management
24 Apr 2024 by MJ, Hotel Management
Bonjour, Un grand merci pour cette très belle note ainsi que ce très bon commentaire. Au plaisir de vous accueillir lors de votre prochaine venue.
by A verified traveler
Posted 24 Feb 2024
Comment from Hotel Management
22 Mar 2024 by MJ, Hotel Management
Bonjour, Un grand merci d'avoir pris le temps de nous laisser cette très belle note. Au plaisir de vous accueillir lors de votre prochaine visite.
by A verified traveler
Posted 2 Oct 2023 on Hotels
The bed was outstanding. The breakfast was good. It is in a remote location but we walked to the stadium and that was fine. it's about a 10-15m wander to the tramline as well that gets you into Part Dieu very easily.
Comment from Hotel Management
5 Oct 2023 by MJ, Hotel Management
Hello, Thank you for taking the time to leave us this very nice note. Cordially
by A verified traveler
Practical and comfortable
Posted 26 Sep 2023 on HotelsThe woman at reception, Morgan Jenkins, could not have been more helpful, she was brilliant and spoke great English as well. The room was big and comfortable, but was no frills e.g lacked an iron and any tea/ coffee facilities but otherwise clean and exactly what we needed. It is well out of town so own transport needed or there is a tram about 10 minutes walk away. There is a McDonald’s next door but otherwise no obvious restaurants nearby. If you have your own car ensure you ask for on site parking ( they have a big Carpark, but I wouldn’t want to leave it in the nearby area). We paid for breakfast which was a decent enough selection, typically continental, but sadly on second day they had completely run out of the cooked meat and the hastily prepared scrambled eggs were verging on inedible ( hard, burnt) but that aside it was fine. This hotel is clearly for short stays where the main aim is to sleep comfortably whilst in transit, but as I say it was exactly what we needed and if that is what you need it is perfect.
Comment from Hotel Management
27 Sep 2023 by LR, Hotel Management
Dear, A very very big thank you for taking the time to leave us this very nice comment (which will guide our future customers) and this very nice note. Morgan will be delighted to hear your lovely compliments. Our team does its best for our customers and such feedback is always good to hear. We are really sorry that the breakfast of the second was not up to the first. It is with great pleasure that we welcome you for your next stay in France.
by A verified traveler
Great location for Groupama Stadium
Posted 26 Sep 2023 on HotelsSpacious room, comfy bed, amazing shower! Very easy to get to Groupama stadium, station and airport
Comment from Hotel Management
27 Sep 2023 by MJ, Hotel Management
Hello, Thank you for taking the time to leave us this very nice comment and this very nice note. We look forward to welcoming you on your next visit to the region.
by A verified traveler
Posted 23 Jun 2023 on Hotels
Overall the hotel is nice, rooms are big and comfortable. Breakfast is poor.
Comment from Hotel Management
6 Jul 2023 by mj, Hotel Management
Bonjour, Merci d'avoir pris le temps de nous laisser un commentaire. Navrée toutefois que notre petit déjeuner continental 100% maison n'est pas été à votre hauteur.
