Ratings based on 569 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
All good
Comment from Hotel Management
29 Apr 2024 by Ludovic S_Directeur , Hotel Management
A big thank you for your comment
by A verified traveler from Abbotsford
Posted 4 Apr 2024
We stayed here twice. Once at the start of a holiday and on the way home. It is currently under construction so dining room was closed during the first stay but this stay we had a nice breakfast in the morning before we left for the airport. Clean rooms and enough space for the 3 of us.
Comment from Hotel Management
16 Apr 2024 by Ludovic S_Direction , Hotel Management
Dear Karla, Thank you for your feedback Best regards
by A verified traveler
Posted 4 Feb 2024
We called in to drop a family member at LYS. Unlikely setting but once inside the reception was friendly and our rooms were comfortable and in good condition and fine for a short stay. Dinner and breakfast were good. Easy access to the airport and routes beyond.
Comment from Hotel Management
9 Feb 2024 by Ludovic S_Directeur , Hotel Management
Thank you so much for taking the time to share your positive experience! We're delighted to hear that, despite the unusual circumstance of dropping off a family member at LYS, you found our reception friendly and your rooms comfortable for a short stay. It's great to know that you enjoyed both dinner and breakfast. We're pleased our location provided easy access to the airport and routes beyond. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. If there's anything specific you'd like for your next stay, please feel free to let us know. Safe travels, and thank you for choosing us!
by A verified traveler
Posted 28 Sep 2023
No fridge and cost me 945 dollars for 2 rooms a night!! Give me Crown any day.
Comment from Hotel Management
29 Sep 2023 by Ludovic S_Direction , Hotel Management
Dear guest,Indeed in order to be in line with the government guidelines on energy sobriety, our rooms are not equipped with mini-bar. For the rate you advertise, be aware that this is not the price we charged you. Best regards
by A verified traveler
Posted 28 Aug 2023
Comment from Hotel Management
29 Sep 2023 by Ludovic S_Directeur , Hotel Management
Thank you for your feedback ! We hope to see you soon !
by A verified traveler
Too hot and noisy building works. Nice theme hotel
Posted 2 Apr 2023 on HotelsAir conditioning was set to 19C and even if you reduced the temperature, it would reset back to 19C a few seconds later. There was a sign next to it saying it will set back to 19C if the room is not occupied to be eco-friendly. However, the duvet was thick and too warm. I had to remove the duvet and open the window, which made it noisy as the hotel is just off the main road.
There was also building work being done in the room directly above mine. The building works continued from about 2pm to 7.30pm on day 1 and started at 9am on day 2, and not even wait until 11am checkout time.
Overall, really uncomfortable stay with lack of consideration to have customers in rooms next to the building works. The hotel was not full, in fact it seemed empty based on the car park, bar and restaurant.
The restaurant only had pizzas on offer and they looked very dry. I looked around at other customers plates and all of them had cut off the very dry crusts. The pizza base was clearly not fresh.
The hotel decor is however amazing and well thought through, keeping to the 1920s Gatsby theme. The complimentary tea infusion drink in the lobby was refreshing. The staff were superb and very friendly and professional. The hotel was very clean. I just wish I could have slept.
Comment from Hotel Management
4 Apr 2023 by Ludovic S_Directeur, Hotel Management
Dear guest,Thanks for your review, We are taking good note of your remarks.
by A verified traveler
Posted 19 Mar 2023 on Hotels
Comment from Hotel Management
20 Mar 2023 by Ludovic S_Directeur, Hotel Management
Merci pour votre notation Léo A bientôt
by A verified traveler
Posted 15 Jan 2023
Comment from Hotel Management
17 Jan 2023 by Ludovic S_Directeur , Hotel Management
Merci beaucoup Philippe d'avoir pris le temps de noté votre séjour au sein de notre hôtel.
by A verified traveler
Posted 5 Dec 2022 on Hotels
Run down, dirty stained carpets, room was horrid
Comment from Hotel Management
8 Dec 2022 by Ludovic S_Director, Hotel Management
Dear Simon,I am sorry that our establishment did not live up to your expectations.Our establishment is currently undergoing a complete renovation of its rooms.My team and I hope to have the chance to welcome you to discover these new products.Cordially
by A verified traveler
Posted 31 Jul 2022 on Hotels
Comment from Hotel Management
30 Aug 2022 by La Gatsby Team, Hotel Management
Merci beaucoup cher Duncan pour cette appréciationA bientôt
