Ratings based on 859 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
This was a terrible experience. We booked a double-queen room for four adults. We were “upgraded” to a king room at check-in. When we stated that 2 queens were necessary as booked, we were told “no more rooms are available.” We were told no extra bedding was available and were given a mattress protector to use as a blanket for the sleeper sofa. When we requested towels (because there were only 3 in our room, which was booked for 4 people) we were told that the dryers were having issues and no towels were available! We did not get more towels until the following night! The phone in our room did not work. We contacted Expedia for assistance and they stated that the front desk was not answering the call. The hotel refused to provide any refund b/c we booked through Expedia (which we will never do again). Expedia denied any refund because the hotel denied the refund. We will NEVER stay here, again! Worst service ever.
by A verified traveler from Lafayette
Posted 12 May 2024
The hotel was good. It was graduation weekend and we paid almost $300 per night. However, they still wanted to charge about $9.00 for breakfast! That, I found ridiculous!
by A verified traveler
Posted 9 May 2024
Awesome stay. Wonderful staff.
by A verified traveler
Posted 8 May 2024
Nice property and like that it’s near Liberty University. Staff is friendly and it’s clean.
by A verified traveler
Posted 5 May 2024
by A verified traveler
Posted 21 Apr 2024
by A verified traveler
Posted 21 Apr 2024
by A verified traveler
Posted 25 Mar 2024
by A verified traveler
Posted 11 Mar 2024
The experience was great except for the pool and hot tub. We specifically got this hotel and paid more because we wanted a hot tub. We called the hotel before booking to make sure the hot tub worked and was actually hot. They said yes to both. While the lobby has been updated, the pool area hasnt been updated in years. There was rust everywhere. The paint on the floor was splattered all over three walls and literally came off when you walked on it. The hot tub was cold and cloudy, and the jets didnt work. Ruined our stay.
by A verified traveler
Posted 5 Mar 2024
Nice large rooms
