Ratings based on 81 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Stottville
Posted 23 Feb 2022
by A verified traveler
Posted 1 Oct 2021
Best place to stay in Lviv and you can imagine spending a luxury weekend here as as a local.
Comment from Hotel Management
2 Oct 2021 by Kristina, Hotel Management
Dear Yan! Thank you so much for your overview. The whole team of Citadel Inn feels happy that you liked staying in our hotel. We hope to see you again in your next time in Lviv.
by A verified traveler
Posted 12 Sep 2021 on Orbitz
Excellent hotel all-around. Staff very courteous. Hotel clean, quiet, excellent breakfast, easy on-site (and free) parking. It's a good 10 minute walk to the heart of the city, and it's all uphill on the way back to the hotel. Recommended.
Comment from Hotel Management
12 Sep 2021 by Administrator, Hotel Management
Dear Stefan! It was a real pleasure to welcome you in our hotel. Thanks for your time you have spent writing an overview, It is a great inspiration for whole team. We are awaiting for your next visit to impress you more.
by A verified traveler
Watch out for the bar
Posted 16 Aug 2021 on HotelsWhile the hotel staff were friendly and the location excellent and room clean and good - the behaviour of the bar staff spoiled what would otherwise been a great stay.
Specifically, the bar staff cheated on the bill - increasing prices above what was on the menu - and providing drinks that were cheaper and different to what we ordered thinking we wouldn't notice.
When this was brought to their attention, the reaction was one where the manager admitted that they were cheating, showing no remorse or even apologizing - it leads me to believe that this was no accident or isolated case.
This is very disappointing as this is the first time we encounter such activity in a hotel of the quality that Citadel Inn is in Ukraine.
The bill was ultimately cancelled but its not about the money - its about the service quality and the disgusting feeling you get.
by A verified traveler
Posted 4 Jun 2021 on Hotels
Great, comfortable stay as usual
Comment from Hotel Management
4 Jun 2021 by Administrator, Hotel Management
Dear Jason! Thanks for your overview. We will gladly welcome you next time you visit Lviv.
by A verified traveler
Posted 17 Sep 2020
Comment from Hotel Management
21 Sep 2020 by Hotel Management, Hotel Management
Dear Guest! Thanks for your overview. We will gladly welcome you next time you visit Lviv.
by A verified traveler from London
Posted 3 Jan 2020
Excellent attentive staff. Incredible breakfast (order the eggs benedict!). Quiet location. Amazing history.
Comment from Hotel Management
3 Jan 2020 by Iryna, Hotel Management
Dear Gary !
Thanks for your review.
We are excited that you had a great time with Citadel Inn Hotel & Resort.
Our team is waiting your next visit Lviv to impress you even more.
by A verified traveler from Brooklyn New York
Posted 2 Dec 2019
Gorgeous Hotel with 5 star service from an attentive staff. The food was well prepared and my vacation was very relaxing.
Comment from Hotel Management
3 Dec 2019 by Iryna, Hotel Management
Dear Guest!
Thank you so much for your feedback.
It is an honour to be so highly rated and complimented by you. We are waiting to welcome you next time you visit Lviv.
by A verified traveler
Very good!
Posted 22 Aug 2019 on HotelsVery good, but restaurant was too expensive
Comment from Hotel Management
23 Aug 2019 by Iryna, Hotel Management
Dear Guest!
Thank you so much for taking the time to write a review about Citadel Inn We hope to have a pleasure of welcoming you at Citadel Inn Hotel and Resort soon.
by A verified traveler
Enjoyed the Historic Hotel
Posted 5 May 2019 on HotelsWe enjoyed our stay at this historic hotel. The staff members were friendly and professional. The breakfast was good, and the room was extremely quiet. The bed was comfortable and the shower was hot. Even though you are in what was once a fortress, the wifi works good. The only thing you should note is that you do have to walk up and down a hill anytime you want to go into the center of the city, but they do have a path you can take that is helpful.
Comment from Hotel Management
6 May 2019 by Iryna, Hotel Management
Dear Guest!
Thank you so much for taking the time to write such a great review about experience in Citadel Inn. It is so rewarding to know that we did a good job at making sure you enjoyed yor stay. Thank you for staying at Citadel Inn Hotel & Resort. and we hope you choose to stay with us again whenever your travel needs bring you back to Lviv.
