Ratings based on 60 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jul 2023
Great views. Comfortable stay.
Comment from Hotel Management
17 Jul 2023 by direction, Hotel Management
We are happy that you apprciated your stay in our residence. Thank you very much for your feedback
by A verified traveler
Posted 7 Jul 2023
Amenities and staff were fantastic and the flat lovely and well-equipped. The view from the terrace was great! Given that it was on the more expensive side it would be nice if cleaning could be included in the price, though we understand it is not in usual to have to clean apartments prior to checkout in this area.
Comment from Hotel Management
7 Jul 2023 by direction, Hotel Management
We want to thank you for your feed back. We are happy you enjoyed your stay and will be happy to welcom you again.
by A verified traveler
Posted 28 Aug 2019 on Hotels
Comment from Hotel Management
9 Oct 2019 by La direction, Hotel Management
Merci de votre retour, nous sommes heureux que vous ayez apprécié votre séjour au sein de notre résidence. En espérant vous accueillir de nouveau.
La direction
by A verified traveler
Posted 18 Aug 2019 on Hotels
The location was great with wonderful views & the facilities - pool & pool table - were a lovely bonus. The room (a delux apartment) was a good size. The only issues were that no toilet roll or soap were provided, the beds were not very comfortable & the linen was far from luxurious! Overall though, it was an enjoyable 2 night stop off.
Comment from Hotel Management
7 Oct 2019 by LA direction, Hotel Management
Thank you for your feedback. We are happy you enjoyed your stay in our residence.
About the toilet roll and soap, we are a tourism residence, those elements are not provided, this is the difference with a hotel which provide all those additional products.
We hope to welcom you again.
Sincerely
The direction
by A verified traveler
Posted 27 Jul 2019
Quiet location. Nice view.
Pool/reception only open limited hours. Limited towels, bin bags for extended stay.
Comment from Hotel Management
27 Jul 2019 by Matthieu, Hotel Management
We thank you to take time to write about your stay.
Sadly, it's difficult to extend the opening time of the swimming pool. We just want to precise that we are Tourism Residence and not a hotel, that's why we provided things in the apartment to start your stay the most comfortable possible, then you have to get what you need by yourself.
Hoping to have answered as accurately as possible. We take into account your remarks and will do our best to improve our service.
We are delighted that you enjoyed your stay and hope to welcome you again.
by A verified traveler
Posted 22 Feb 2024 on Hotels
by A verified traveler
Posted 18 Feb 2024 on Hotels
Nous avons été très surpris dès notre arrivée car nous pensions bénéficier des services d’un hôtel (comme indiqué sur la fiche Google) mais il n’en est rien! pas de petits déjeuner, pas de restauration, il faut faire son ménage, faire les lits et le strict minimum ( produit vaisselle, éponge,..) à dû être réclamé sinon rien. Le prix est beaucoup trop élevé pour le service rendu! Surtout que des frais de gestion supplémentaires vous sont demandés sur place, la prestation ne vaut absolument pas le prix. Le seul point positif est l’endroit plutôt agréable et la vue. Pour le reste, passez votre chemin.
Comment from Hotel Management
19 Feb 2024 by direction, Hotel Management
Nous sommes désolés que vous vous soyez mal renseignés à propos de notre résidence. Notre établissement est une résidence de tourisme et propose un hébergement en appartement avec des services annexes tels que la piscine, sauna et salle de sport. Il n'est stipulé nulle part que nous sommes un hôtel, ou que nous proposons des services hôteliers.Nous prenons soin d'envoyer un e-mail, qui explique en détail notre fonctionnement à tous nos clients, au moment de la réservation et 2 jours avant leur arrivée. Un message dont, visiblement, vous n'avez pas pris connaissance... Concernant "le strict minimum" il s'agit d'un oubli si vous n'aviez pas ces éléments à disposition dans votre logement, et nous nous en excusons, d'ailleurs nous vous avons fourni le nécessaire immédiatement. Enfin, nous vous remercions d'avoir souligner le cadre idéal et notre position dominante sur la vallée de Luz qui offre une vue magnifique depuis les balcons et fait de notre résidence une lieu ressourçant au cœur de la nature pyrénéenne.
by A verified traveler
Posted 15 Jan 2024 on Hotels
by A verified traveler
Posted 7 Jan 2024 on Hotels
by A verified traveler
Posted 2 Jan 2024 on Hotels
Manque de place de parking, pas de four dans l’appartement
