Ratings based on 346 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Love the grandeur of the building
Comment from Hotel Management
23 May 2024 by wessam, Hotel Management
Dear Valued Guest, Thank you very much for your feedback, and we look forward to welcoming you back shortly. Warmest regards, Wessam Farah Guest Experience Manager
by A verified traveler
Posted 25 Apr 2024
Immaculate service by the staff. The hotel itself is great but the crew are what make it unforgetable. All the employees we met were friendly and went out of their way to make sure we had a great stay.
Comment from Hotel Management
13 May 2024 by wessam, Hotel Management
Dear Valued Guest, Thank you for choosing Sofitel Winter Palace Luxor for your recent visit to Luxor. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. To receive such praise from our guest is very gratifying and knowing that you enjoyed so much the facilities and services is a reward in itself. Your positive feedback has been shared with the team, which will encourage them to continue their efforts in this direction. I do hope that we will have the opportunity once again to serve you in the very near future. Best regards, Wessam Farah Guest Experience Manager
by A verified traveler
Posted 4 Apr 2024
Sumptuous elegance and calm against the back drop of a chaotic city
My mum and I spent a week here for her 80th b’day present. This is an oasis of calm compared to the chaos and hassle of Luxor. From the fact our room was upgraded by the lovely reception staff to have more space for the week we were there, to the soft and unbelievably comfy bed linen to the absolutely amazing staff who helped us, this is a wonderful
Hotel. I can’t name them all as I’d be here all day, but stand outs were Ashraf, Khaled and Rashidy. And then the lovely receptionist, the brilliant door man who helped change my dollars on last day, to the lovely female cleaner. Mum had the best time and we ended up eating there every day as we liked the service so much.
Comment from Hotel Management
8 Apr 2024 by wessam, Hotel Management
Dear Valued Guest, We are delighted to read your review and thank you for taking the time to write such excellent feedback regarding your stay at The Sofitel Winter Palace Luxor. We, at The Sofitel Winter Palace Luxor ensure that all valued Guests received uninterrupted and impeccable service and attention throughout their stay. We likewise anticipate Guest's needs and create exceptional Luxury experience that gives lasting memories to our discerning Guests. Furthermore, it gives us great pride and joy that our guests leave the hotel with nothing but all praises about our hotel, overall facilities, comfortable and clean room, historical palace charm and an incomparable service and hospitality. Once again, thank you for your exceptional feedback and we look forward to welcoming you back in shortly. Warmest regards,Wessam Farah Guest Experience Manager
by A verified traveler
Old School charm
Posted 5 Feb 2024 on HotelsA classic hotel in a stunning city!
Comment from Hotel Management
9 Feb 2024 by Wessam , Hotel Management
Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager
by A verified traveler
Posted 17 Nov 2023 on Hotels
Comment from Hotel Management
23 Jan 2024 by Wessam , Hotel Management
Dear Valued Guest,Thank you very much for your feedback, and we look forward to welcoming you back very soon. Warmest regards,Wessam Farah Guest Experience Manager
by A verified traveler
Posted 12 Oct 2023
Old time ambiance and service. Relaxing garden with swimming pool. Great location overlooking the river.
Comment from Hotel Management
18 Oct 2023 by Wessam , Hotel Management
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manager
by A verified traveler
Posted 13 Sep 2023
This is a phenomenal property with the elegance of an Italian villa. It was five star stay for sure. It was more of an experience to eat out and use local taxis rather than stay in.
Comment from Hotel Management
14 Sep 2023 by Wessam , Hotel Management
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manager
by A verified traveler
Excellent stay
Posted 6 Sep 2023 on HotelsBeautiful hotel. Everything was excellent. Highly recommend.
Comment from Hotel Management
7 Sep 2023 by Wessam , Hotel Management
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manger
by A verified traveler
Posted 30 Aug 2023
Comment from Hotel Management
27 Sep 2023 by Wessam , Hotel Management
Dear Valued Guest,Thank you very much for your feedback, and we look forward to welcoming you back in not so distant future. Warmest regards,Wessam Farah Guest Experience Manager
by A verified traveler
Posted 18 Aug 2023
Great customer service! Everyone was willing to help. We will go back
Comment from Hotel Management
7 Sep 2023 by Wessam , Hotel Management
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manger
