Ratings based on 537 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
We were very happy with our stay. The hotel is in a very convenient location. It is just a short walk to a tram stop, allowing us to visit the city centre in just a few minutes. The staff were very friendly and helpful.
Comment from Hotel Management
29 May 2024 by Bram Maes, General Manager, Hotel Management
Dear Matthew,Thank you for such a positive review.We are delighted to hear that the proximity to the tram stop and the ease of accessing the city centre contributed positively to your experience at Novotel Suites Luxembourg. Our team takes great pride in offering warm and efficient service, and your compliments regarding their friendliness and helpfulness are truly appreciated.The cleanliness of our rooms, along with the condition of the hotel and the amenities we provide, are aspects we focus on meticulously, and it is gratifying to know these details also enhanced your stay.We eagerly await the pleasure of welcoming you back for another memorable stay.Warm regards,Bram Maes, General Manager
by A verified traveler from Pointe Claire
Posted 25 Feb 2024
Excellent stay
Comment from Hotel Management
26 Feb 2024 by Bram Maes, General Manager, Hotel Management
Dear Guest,Thank you for this review of your recent stay.We are happy that you enjoyed your stay with us.Your positive feedback acts as motivation for our team to keep providing great service.We hope that you will be able to return for another great experience. Kind regards,Bram Maes, General Manager
by A verified traveler from Arlington
Posted 18 Feb 2024
Great weekend in Luxemburg. This place is but really downtown but super easy to reach. Very friendly and accommodating staff.
Comment from Hotel Management
19 Feb 2024 by Bram Maes, General Manager, Hotel Management
Dear Thomas,We are grateful for this kind review about your recent stay.We're delighted to hear that you found our team very friendly and accommodating, reflecting our commitment to excellent guest service. Though not in the heart of downtown, we're glad you found our location easily accessible and convenient for reaching the city's attractions, thanks to the nearby tram station 'Philharmonie-Mudam' providing complimentary transit to the centre.It would be a pleasure to welcome you again.Best regards,Bram Maes, General Manager
by A verified traveler from Anchorage
Posted 11 Feb 2024 on Orbitz
Very good location right next to the European Community offices. Tram connection to Downtown easy and always free. Very helpful staff. Rooms nicely designed and comfortable.
Comment from Hotel Management
12 Feb 2024 by Bram Maes, General Manager, Hotel Management
Dear Konstantinos,Thank you for such a positive review.We're delighted to hear that our location, adjacent to the European Community offices and with convenient tram access to downtown, met your needs for easy and complimentary transportation. It's also wonderful to know that our staff provided excellent service during your stay. The comfort and design of our rooms are something we take pride in, so your appreciation of these aspects is very rewarding.The entire team look forward to welcoming you back on a future trip.Kind regards,Bram Maes, General Manager
by A verified traveler
Posted 6 Jan 2024
Convenient hotel in Kirchberg, close to public transportation, clean and practical.
The suites are modern, but not suitable for a family (single sink in bathroom, small beds with average comfort), they are clean though, and appropriate for 2 people.
Comment from Hotel Management
8 Jan 2024 by Bram Maes, General Manager, Hotel Management
Dear Alec,Thank you for taking the time to share your review.We're delighted to hear that you found our hotel convenient and appreciated the cleanliness and practicality of our suites. It's also great to know that our location near public transportation was beneficial for your stay. Regarding the suite size and amenities, while we understand that the layout with a single sink and bed sizes may not have been ideal for your family's needs, we do strive to cater to a variety of guests, including offering Queen size beds and a pillow menu on request for added comfort. Additionally, we have rooms with different views and blackout facilities to ensure a restful sleep.We hope to see you again on another occasion.Warm wishes for 2024!Bram Maes, General Manager
by A verified traveler
Great Stay, highly recommend.
Posted 14 Dec 2023 on HotelsFantastic hotel, staff at reception were fantastic. Thank you!
Comment from Hotel Management
15 Dec 2023 by Bram Maes, General Manager, Hotel Management
Dear Alex,We are grateful for this kind review about your recent stay.We're delighted to hear that you found our reception team to be fantastic, and we appreciate your compliments on their service. It's also great to know that the cleanliness and comfort of our rooms met your expectations, and that you found the overall condition of our hotel to be exemplary. We continuously strive to maintain our high standards to ensure our guests have a pleasant stay.We look forward to the pleasure of welcoming you back on a future visit. Best wishes,Bram Maes, General Manager
by A verified traveler
Posted 29 Nov 2023
Comment from Hotel Management
2 Dec 2023 by Bram Maes, Hoteldirektor, Hotel Management
Sehr geehrter Elias,vielen Dank für Ihre positive Bewertung!Wir sind begeistert, dass es Ihnen bei uns so gut gefallen hat und dass bei Ihrem Aufenthalt keine Wünsche offen geblieben sind.Wir freuen uns schon, Sie in Zukunft wieder bei uns als Gast begrüßen zu dürfen! Mit besten Grüßen,Bram Maes, Hoteldirektor
by A verified traveler from Bedford
Posted 31 Aug 2023
The staff was super friendly and allowed us an early check-in. As we were super tired from our travels.
Comment from Hotel Management
1 Sep 2023 by Bram Maes, General Manager, Hotel Management
Dear Guest,We are grateful for this kind review about your recent stay.We are delighted to hear that our friendly staff were able to accommodate an early check-in for you, allowing you to rest after your travels.We look forward to welcoming you back to our apartment in the future. Best regards,Bram Maes, General Manager
by A verified traveler
Location, Service, Friendliness
Posted 27 Aug 2023 on HotelsExcellent location, easy and plentiful parking (not immediately obvious which street to go down to find it), excellent service at the front desk with well spoken English (one guy in particular on the morning shift on 22 August - wish i’d asked his name). He helped me make an overseas phone call and was very sympathetic to my issue with my bank - he even asked me the next day if i wanted to make another call to resolve my issue. EXCELLENT service!
On day 2 i told staff that the shower dripped cold water from rainhead while showering with shower rose - technician couldn’t fix so the offered change of room, free breakfast or 3 days free car parking - again, excellent service.
The bed was comfy, ample wardrobe space, separate toilet, good lighting, can open windows slightly for air, bath as well as shower, huge towels, eco bins for recycling. Really nice cosy seating outside for ambient relaxing. Very close to tram station for FREE tram into city, and a shopping centre with dining and supermarket.
Would definitely come again - highly recommend, and thank you!
Comment from Hotel Management
28 Aug 2023 by Manager, Hotel Management
Dear Liz,Thank you for taking a moment to review your experience.We are thrilled to hear that you appreciated our excellent location, easy parking, and the outstanding service provided by our front desk team. Your kind words about our team's language skills and their assistance with your banking issue are truly appreciated.We are also glad that you enjoyed the comfortable bed, ample wardrobe space, separate toilet, good lighting, and eco-friendly features in your suite. Our outdoor seating area and the convenient access to the free tram and nearby shopping centre are indeed great assets for our guests.We apologize for the inconvenience you experienced with the shower and appreciate your understanding in the matter. Our team is always ready to address any issues and offer solutions to ensure a pleasant stay for our guests. We are happy that you found our offered compensation satisfactory. Thank you for your recommendation, and we look forward to welcoming you back in the future.We look forward to seeing you again in the future. Best wishes,
by A verified traveler
Posted 6 Aug 2023
Very clean accommodations. Very friendly and helpful staff members.
Comment from Hotel Management
7 Aug 2023 by Bram Maes, General Manager, Hotel Management
Dear Pavel,We are grateful for this kind review about your recent stay.We are thrilled to hear that we met your expectations during your stay, and thank you for your kind comments regarding our team, it is always rewarding to get such feedback.We look forward to the pleasure of welcoming you back on your next visit. Best wishes,Bram Maes, General Manager
