Ratings based on 972 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
by A verified traveler
Posted 17 May 2024
Customer service excellent. Food and room good quality and very comfortable. The water was brown when turned on.
Comment from Hotel Management
21 May 2024 by Orlane Bauer - Guest Relation Manager, Hotel Management
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our customer service excellent and that you were pleased with the quality and comfort of our food and room.However, I am very sorry to hear about the issue with the water quality. This is certainly not the standard we aim to uphold, and I apologize for any inconvenience this may have caused during your stay. Please rest assured that we are addressing this issue with our maintenance team immediately to ensure it is resolved and does not recur.Your comfort and satisfaction are our top priorities, and we appreciate your bringing this matter to our attention. Thank you once again for your valuable feedback. We look forward to welcoming you back and providing you with an even better experience in the future.Regards,Orlane BauerGuest Relation Manager
by A verified traveler
Posted 13 May 2024
Breakfast was good. Public transport links were great.
Comment from Hotel Management
15 May 2024 by Orlane Bauer - Guest Relation Manager, Hotel Management
We're delighted to hear that you enjoyed our breakfast offerings and found the public transport links convenient during your stay with us.Providing a satisfying breakfast experience and easy access to transportation are important aspects of our guest experience, and we're glad to hear that we met your expectations in these areas.If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your input and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Regards,Orlane BauerGuest Relation Manager
by A verified traveler
Posted 12 May 2024
Réception rapide et courtoise. Chambre agréable. Près du transport en commun.
Comment from Hotel Management
13 May 2024 by Orlane Bauer - Guest Relation Manager, Hotel Management
We're delighted to hear about your positive experience at our hotel! We're glad you enjoyed our quick and courteous reception, as well as your pleasant room. Additionally, we're pleased that our proximity to public transportation was convenient for you.Thank you for taking the time to share your feedback with us, and we hope to have the pleasure of welcoming you back on your next visit!Best regards,Orlane BauerGuest Relation Manager
by A verified traveler
Posted 19 Apr 2024
Amazing place but only problem was shower issue which we informed them but overall staff was good
Comment from Hotel Management
22 Apr 2024 by Orlane Bauer - Guest Relation Manager, Hotel Management
Thank you for your feedback. We're pleased to hear that you found our place amazing and enjoyed your overall experience with us. It's great that our staff made a positive impression on you.We apologize for the inconvenience caused by the shower issue you encountered during your stay. Thank you for informing us about it, and we will ensure it is promptly resolved to avoid similar problems in the future. We appreciate your patience and understanding.We look forward to welcoming you back for an even better experience.Regards,Orlane BauerGuest Relation Manager
by A verified traveler from HAMPTON
Posted 14 Apr 2024
Helpful staff, excellent dining choices available.
Beds and bedding very comfortable.
Comment from Hotel Management
15 Apr 2024 by Orlane Bauer - Guest Relation Manager, Hotel Management
Thank you for your kind words! We're thrilled to hear that you found our staff to be helpful and accommodating during your stay. Providing exceptional service is one of our top priorities, and we're delighted that our team exceeded your expectations.It's fantastic to know that you enjoyed our dining options! We strive to offer a variety of delicious choices to suit every palate, and we're glad that you found them excellent.Comfortable beds and bedding are essential for a restful stay, and we're delighted that you found ours to your liking. We want all our guests to enjoy a great night's sleep, and it's wonderful to hear that you were able to do so.We can't wait to welcome you back for another fantastic experience!Regards,Orlane BauerGuest Relation Manager
by A verified traveler
Posted 4 Apr 2024
Solid hotel. Location is a bit far away from the city centre and other restaurants / shops. Breakfast was a bit loveless - e.g. dirty coffee mugs on coffee machines.
Comment from Hotel Management
5 Apr 2024 by Orlane Bauer - Guest Relation Manager, Hotel Management
Thank you for your feedback. We're glad to hear that you found our hotel to be solid.We apologize for any inconvenience caused by the location being a bit far away from the city center and other amenities. Your feedback is important to us, and we understand the importance of convenience for our guests. We will take this into consideration as we strive to improve our offerings.Additionally, we apologize for the issues you encountered with the breakfast, such as dirty coffee mugs on the coffee machines. This is not up to our standards, and we will address this with our team to ensure proper cleanliness and presentation of breakfast items.Thank you for bringing these matters to our attention. We appreciate your understanding, and we hope to have the opportunity to welcome you back for a more satisfying experience in the future.Regards,Orlane BauerGuest Relation Manager
by A verified traveler
Posted 23 Mar 2024
The staff was friendly, professional, and very helpful.
Comment from Hotel Management
25 Mar 2024 by Orlane Bauer - Guest Relation Manager, Hotel Management
Thank you for your kind words! We're delighted to hear that you found our staff friendly, professional, and very helpful. Providing excellent service is our top priority, and we're thrilled that our team made your stay enjoyable and memorable.We look forward to welcoming you back in the future!Regards,Orlane BauerGuest Relation Manager
by A verified traveler
Posted 8 Mar 2024
Last day no hot water for shower
Comment from Hotel Management
21 Mar 2024 by moulay Alaoui, Hotel Management
We are sincerely sorry to hear about the inconvenience you experienced with the lack of hot water for your shower on your last day with us. Providing a comfortable and seamless experience for our guests is our top priority, and we deeply regret that we fell short of this standard during your stay.Please accept our sincerest apologies for the inconvenience and discomfort this may have caused you. Rest assured, we take issues with our facilities very seriously, and we will immediately investigate the cause of the hot water issue and take corrective action to prevent it from occurring in the future.Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. Once again, we apologize for the inconvenience, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind regardsMoulay AlaouiDirector of Operations
by A verified traveler
Overrated
Posted 19 Feb 2024 on HotelsReserved a room for 2 adults and a child, but only got 2 single beds... Need to ask for another bed, that was a very old divan. A friend that travel along with us paid for a double bed and got 2 Single. Ask to rectify mistake, but they wanted to charge extra £50. Only after speak with management, solve issue. Only 3 lifts for such massive building, needed to wait over 20 minutes for lift or use stairs from 7th floor. Beds and pillows not comfortable, and very noisy, could hear even people talking on car park (from 7th floor), as well all other noises from other bedrooms.Budget hotels have better installations and more comfortable.
Comment from Hotel Management
19 Feb 2024 by moulay Alaoui, Hotel Management
We sincerely apologize for the inconvenience and disappointment you experienced during your recent stay at our hotel. It deeply troubles us to hear that we fell short of meeting your expectations, and we appreciate you bringing these issues to our attention so that we may address them promptly.First and foremost, we apologize for the oversight in providing the correct bedding arrangement for your room reservation. Your comfort is of the utmost importance to us, and it's regrettable that we did not meet your expectations in this regard. Additionally, we apologize for the inconvenience of having to negotiate the issue of an extra bed and the associated charges. Rest assured, we have taken steps to ensure our booking procedures are clearer to prevent similar situations in the future.We also apologize for the inconvenience caused by the long wait times for the elevators. Your feedback regarding the limited number of lifts and the associated wait times has been duly noted, and we will explore ways to improve this aspect of our service to enhance the overall guest experience.Furthermore, we're sorry to hear that you found the beds and pillows uncomfortable and that noise from outside and neighboring rooms disrupted your sleep. We understand the importance of a restful night's sleep and will work diligently to address these issues to ensure a more comfortable stay for our guests in the future.Please accept our sincerest apologies once again for the shortcomings you experienced during your stay. We value your feedback and the opportunity to improve, and we hope to have the chance to welcome you back for a more enjoyable experience in the future. Kind regardsMoulay AlaouiDirector of Operations
