Ratings based on 286 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
Very good spot, quiet and very clean. Nice location
Comment from Hotel Management
17 Jun 2024 by Joanne Pateman, Guest Relations, Hotel Management
Dear Ian Thank you for taking the time to review your recent stay with us. We hope to see you again soon.
by A verified traveler
Posted 29 May 2024
Fanstatic
Comment from Hotel Management
17 Jun 2024 by Joanne Pateman, Guest services, Hotel Management
Hi AndrewThank you for your recent review of your stay with us.We hope to see you again in the future.
by A verified traveler
Posted 25 May 2024
Nice place to stay. Good spa facilities. Will definitely visit again
Comment from Hotel Management
17 Jun 2024 by Joanne Pateman, Guest Relations, Hotel Management
Hi Kimberley Thank you for your recent review of your stay with us.We hope to see you again in the future.
by A verified traveler from Belvedere
Posted 25 May 2024
Comment from Hotel Management
17 Jun 2024 by Joanne Pateman, Guest Relations, Hotel Management
Hi GuyThank you for your recent review of your stay with us.We hope to see you again in the future.
by A verified traveler
Posted 5 May 2024
Limited simple restaurant menu
Wine choice at bar very average
Bar under staffed and stressed
Not a good look
Comment from Hotel Management
7 May 2024 by Joanne Pateman, Guest services, Hotel Management
Hi Stephen Many thanks for taking the time to review your recent stay with us. I am sorry to hear we did not meet your expectations on this visit. Kind Regards Joanne Pateman
by A verified traveler
Posted 8 Apr 2024
This was my second time staying and the staff are always very polite and friendly.
by A verified traveler
Great stay, very helpful staff.
Posted 10 Mar 2024 on HotelsFantastic stay, really helpful staff. We live locally and stayed for 5 nights to have some building work competed at home. The staff couldn’t have been more helpful, nothing was too much trouble. All the facilities were great. I would definitely recommend.Thank you to everyone at the hotel
Comment from Hotel Management
11 Mar 2024 by Joanne Pateman, Guest services, Hotel Management
Hi Sarah Thank you for your feedback. I am pleased to hear you had a good time with us. I will pass your feedback onto the team. Kind Regards Joanne Pateman
by A verified traveler
Very tired
Posted 7 Mar 2024 on HotelsLike so many Best Westersn they are becoming very tired and need updating. A suspended polystyrene ceiling like an office just isnt right in a hotel room anymore.
I retur ed a lamp to reception that was arking in the inline switch
Comment from Hotel Management
11 Mar 2024 by Joanne Pateman, Guest services, Hotel Management
Hi CraigThank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 01455 209023.Kind Regards Joanne Pateman
by A verified traveler
Posted 2 Mar 2024 on Hotels
Comment from Hotel Management
5 Mar 2024 by Joanne Pateman, Guest services, Hotel Management
Hi Malcolm Thank you for taking the time to review your stay with us. We hope to see you again soon.
by A verified traveler
Nice but needs work
Posted 27 Feb 2024 on HotelsShower didn’t work. Alarm going off at 4am outside, breakfast very average.
Everything else was perfectly acceptable and nice but these things put a damper on my stay.
Comment from Hotel Management
28 Feb 2024 by Jayne, Hotel Management
I am sorry to learn that your stay was less than acceptable on certain factors, I hope that you are able to consider us again in the future to allow us to rectify some of the issues you incurred.
