Ratings based on 939 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Was clean , comfortable, and conveniently located.
Comment from Hotel Management
15 Jun 2024 by Reception Team, Hotel Management
Hello Maria! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!
by A verified traveler from Orlando
Posted 6 Jun 2024
The room was clean and the staff was very helpful. Good location, just 10 minutes walk from train station; however, getting to the lobby was a little difficult, i had to go thru the mall to get there. By the way, the mall was right next yo the hotel.
Comment from Hotel Management
6 Jun 2024 by Reception Team, Hotel Management
Dear Milton,Thank you for taking the time to share your feedback. We are so pleased to hear that you had an enjoyable stay at our hotel. We appreciate all our guests' feedback, and we hope to see you again in the future. Thank you for choosing the Thistle Express Luton. Kind regards,
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Reception Team, Hotel Management
Dear Brian,Thanks for staying with us. We appreciate your feedback! Thank you for choosing the Thistle Express Luton. Regards,
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
30 May 2024 by Giovanni reception Manager, Hotel Management
I apologize on behalf of everyone here at Thistle Express Luton. Please know that your situation was an exception. As you can see from other reviews, we are known for taking ownership and caring deeply about our guests. We can’t fix the past, yet you have my personal commitment to improve the way our staff serves every guest. Until then, please accept my sincerest apologies on behalf of everyone on the team.
by A verified traveler
Posted 29 May 2024
I found the staff very helpful and friendly.
Comment from Hotel Management
3 Jun 2024 by Reception Team, Hotel Management
Dear Caroline,I am glad to see that the hard work of our staff was noticed and appreciated. Looking forward to welcoming you in the future. Thank you for choosing the Thistle Express Luton. Kind regards,
by A verified traveler
Posted 25 May 2024
Complements to John at reception. Extremely helpful and funny.
Comment from Hotel Management
25 May 2024 by Khawar, Hotel Management
Dear Skye,Thank you so much for your kind words and for taking the time to share your experience with us. We're delighted to hear that John at reception made such a positive impression with his helpful and humorous demeanor. Your feedback is truly appreciated, and we'll make sure to pass on your compliments to John and the rest of our team. We hope to have the pleasure of welcoming you back to Thistle Express Luton Hotel soon.Kind regards, KhawarReception Manager Thistle Express Luton.
by A verified traveler
Posted 22 May 2024
Property is excellent but we never feel safe in Luton lots of beggars and drunks and gangs of youths
Comment from Hotel Management
22 May 2024 by Reception Team, Hotel Management
Dear Tony,Thank you for taking the time to post a review. We appreciate your feedback! As you can hopefully understand, the surrounding area is out of our control, and although we wish we could change that, unfortunately there isn't much we can do at this time, that’s why we focus on delivering the best service we can and constantly invest in developing our product. Kind regards,
by A verified traveler
Posted 22 May 2024
Hotel is nice break fast is excellent however area around the hotel especially at night is not safe what I feel
Comment from Hotel Management
22 May 2024 by Reception Team, Hotel Management
Dear Meenakshi,Thank you for reviewing your recent stay here with us. It's fantastic to hear that you enjoyed your stay and your breakfast. As you can hopefully understand, the surrounding area is out of our control, and although we wish we could change that, unfortunately there isn't much we can do at this time, that’s why we focus on delivering the best service we can and constantly invest in developing our product. Regards,
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
10 Jun 2024 by Khawar, Hotel Management
Dear David,Thank you so much for your wonderful 5 out of 5 rating!We’re thrilled to hear that you enjoyed your stay with us. Your positive feedback is greatly appreciated and serves as a great motivation for our team.We look forward to welcoming you back to Thistle Express Hotel, Luton, in the near future.Kind regards,Khawar l. Reception Manager Thistle Express Luton
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
21 May 2024 by Khawar, Hotel Management
Dear Simon,Thank you for taking the time to share your perfect rating! We're thrilled to know that your experience at Thistle Express Luton was exceptional. Should you plan another visit to Luton, we look forward to welcoming you back for another memorable stay.Kind regards,Khawar.Reception ManagerThistle Express Luton
