Ratings based on 364 Verified Reviews
4.5 Room cleanliness
4.1 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Apr 2024
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Comment from Hotel Management
26 Apr 2024 by Paul, Hotel Management
Thank you for your 5 out of 5 review following your stay at Luton Hoo Hotel, Golf and Spa.
by A verified traveler
Posted 1 Apr 2024
This place is always lovely to stay, unfortunately we were let down with the restaurant booking due to Easter. Having said that we were very nicely compensated and had what was a fabulous meal in the alternative restaurant. The staff are all exceptional too, the room yet again blew us away. Pure class, luxury witb beautiful surroundings. Luton Hoo is my favourite hotel.
Comment from Hotel Management
4 Apr 2024 by Paul, Hotel Management
Thank you for your review of your stay with us and we are delighted to hear that you enjoyed a great meal in the brasserie. We hope to welcome you again soon.
by A verified traveler
Posted 4 Mar 2024
I like the beautiful historic building and landscaped parkland. I didn't like the additional charge of £50 per night for a child bed that I wasn't informed of when I requested one. I also didn't like the fact that the pool could only be used by families with children at specific times - again I was not informed of this before I arrive. Also, the restaurant and bar closest to our room was closed throughout our stay for no apparent reason which meant we had to eat out both nights.
Comment from Hotel Management
13 Mar 2024 by Paul, Hotel Management
Thank you for your review.Information relating to charges for bed and breakfast for children and family swim times are available on our website so that these can be reviewed prior to making a reservation with us. We have two restaurants on site, one of which is closed currently however the other was available during your stay with us. Members of the hotel team would have been pleased to share this information with you or again, this information is available online.
by A verified traveler
Posted 1 Mar 2024
Fantastic service. Staff were very accommodating and really went the extra mile to make my family feel welcome during our stay.
Comment from Hotel Management
1 Mar 2024 by Christophe, Hotel Management
Thank you for your great review following your stay at Luton Hoo Hotel, Golf and Spa. We're glad you enjoyed your stay with us.
by A verified traveler
Posted 15 Feb 2024
We did have a lovely stay at Luton Hoo. We've started before and the views, staircase and dining room still takes the breath away. However it's really showing signs of wear tear now. Plus the staff, although all very friendly, clearly need some quality control. At dinner the maitre d, was clueless when it came to champagne. I asked for VC (I dont think he heard of it) but they had none. So when I asked hm to recommend one, I overheard him say to the waiter "Err is this is a good one?? Dinner was delicious. But...they forgot about broccoli and no salt and pepper on table. This was a regular occurrence. Breakfast same thing. Spa is also fab. But if you are going to call yourself 5 star, these little make all the difference. Trust me im in the service industry.
Comment from Hotel Management
16 Feb 2024 by Surender, Hotel Management
Thank you for your feedback and we'll ensure further wine training is put in place.
by A verified traveler
Posted 11 Feb 2024 on Hotels
Comment from Hotel Management
16 Feb 2024 by Christophe, Hotel Management
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa.
by A verified traveler
Beautiful building and terrible restaurant
Posted 22 Jan 2024 on HotelsBeautiful building with a lot of history. Dinner it was terrible, we had a crab linguine that was all mashed, unbelievable presentation, it looks like a dog food from a can, and we also had a caesar salad, but the chicken was totally bland with no salt al all, sauce was not caesar salad sauce, it was some oil, and the bread croutons were so hard and oily, impossible to eat.
The wine glass on the table was dirty.
Cocktails were like a 5 year old child made them, I was shocked.
The bartender was very nice, we met him later on, I just think he was not properly trained and he didn’t know what to do or how to do, or the hotel is not looking after the quality level.
The feeling that we had that the hotel management is relaying on the history of the place and ignoring the quality. It is riding high on its historical events. Spa area is nice, beautiful roof, but is outside the hotel building and they provide a transfer.
Comment from Hotel Management
31 Jan 2024 by Surrender, Hotel Management
Thank you for your feedback which will be followed up with the team.
by A verified traveler
Posted 8 Jan 2024 on Hotels
Comment from Hotel Management
22 Jan 2024 by Christophe, Hotel Management
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa.
by A verified traveler
Everything spot on !
Posted 30 Dec 2023 on HotelsReception and check in was quick despite a wedding party seemingly taking over the main house. Staff friendly, efficient and polite.
Our room was in a building a short walk / drive away with its own parking. The room was huge, clean and comfortable, with a good size ensuite with both bath, shower and twin basins. Temperature control was good too. The only thing lacking in the room was a USB charging point but I could manage a night without.
Dinner in the Adam’s Brasserie - lovey starters, steaks cooked to perfection and friendly polite service (thank you Cole !)
All in all a lovely place to stay
Comment from Hotel Management
5 Jan 2024 by Christophe, Hotel Management
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa. We hope to welcome you back again soon.
by A verified traveler
Posted 30 Dec 2023
Its noot 5 star. Very very expensive. Not worth the money. Pool was cold. Food average but extortionate
Comment from Hotel Management
5 Jan 2024 by Surender, Hotel Management
Thank you for your feedback.
