Ratings based on 114 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Initially there was a strong smell of bug spray in the hall but that improved.
Comment from Hotel Management
3 Jun 2024 by Ross Mackay, Hotel Management
Dear Vivian,Thank you for taking the time to share your review of Southern Sun Ridgeway.The team and I are delighted you chose our hotel for your recent visit to Lusaka and we are proud to know you had an excellent experience during your time with us.I hope we have the opportunity to welcome you back one day soon.Kind regards,Ross MackayGeneral Manager
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
3 Jun 2024 by Ross Mackay, Hotel Management
Dear Marton,Thank you for taking the time to share your rating of Southern Sun Ridgeway.It is clear from your review that we did not offer you an excellent experience during your time with us and I apologise for this. We strive to offer all our guests a memorable stay and I am sorry this was not the case for you.I would really appreciate more details on your stay and how we could have improved your experience.Please contact me directly at ross.mackay@southernsun.com.I do hope we have the opportunity to welcome you back one day so we can offer you a better stay.Kind regards,Ross MackayGeneral Manager
by A verified traveler
Posted 24 May 2024
Wednesday Meet & Greet, Evening Come together hosted by the hotel is a great idea,
Comment from Hotel Management
28 May 2024 by Ross Mackay, Hotel Management
Dear Maud,Thank you for taking the time to share your review of Southern Sun Ridgeway.The team and I appreciate you choosing our hotel during your time in Lusaka and we are delighted you had an exceptional stay. I am pleased you enjoyed our Wednesday Meet and Greet Cocktail Party.I look forward to welcoming you back soon.Kind regards,Ross MackayGeneral Manager
by A verified traveler
Posted 18 May 2024
Workers have an excellent Customer service.
Comment from Hotel Management
28 May 2024 by Ross Mackay, Hotel Management
Dear Maud,I appreciate you taking the time to share your review of Southern Sun Ridgeway.The team and I are pleased that you had a good stay with us and we are grateful for your valuable feedback.I look forward to welcoming you back soon.Kind regards,Ross MackayGeneral Manager
by A verified traveler from Silver Spring
Posted 5 May 2024
Comment from Hotel Management
13 May 2024 by Ross Mackay, Hotel Management
Dear Ted,It was a pleasure having you stay with us at Southern Sun Ridgeway and thank you for posting your rating.The team and I value your feedback and we are delighted you had an excellent experience during your time with us.I hope that we can welcome you back one day soon.Kind regards,Ross MackayGeneral Manager
by A verified traveler from Santa Clara
Posted 11 Nov 2023
Excellent staff. Friendly and helpful. Walking distance from national museum
Comment from Hotel Management
13 Nov 2023 by Ross Mackay, Hotel Management
Dear Johan,It was a pleasure having you stay with us and thank you for taking the time to share your feedback of your recent stay at Southern Sun Ridgeway.We are delighted that you enjoyed your time with us and I am most proud that you found our team to be friendly and helpful. We strive to provide the best possible service to all our guests, and I am thrilled that this was the case for you.We look forward to welcoming you back in the future.Kind regards,Ross MackayGeneral Manager
by A verified traveler
Posted 6 Oct 2023
The tv Signal quality was very bad, wifi network kept booting. Food was exquisite
Comment from Hotel Management
9 Oct 2023 by Ross Mackay, Hotel Management
Dear Mundodawafa,Thank you for choosing to stay at Southern Sun Ridgeway during your recent visit to Lusaka.I appreciate you taking the time to share your review with us and I am pleased to know that you enjoyed the food offered by our chefs.I am disappointed that you had issues with our TV signal and Wi-Fi as these are two services that could of been quickly rectified for you. Thank you for raising these points as I will communicate them to the team.I hope we are able to welcome you back some day in the near future.Kind regards,Ross MackayGeneral Manager
by A verified traveler
Posted 29 Sep 2023
Comment from Hotel Management
9 Oct 2023 by Ross Mackay, Hotel Management
Dear Biswanath,It was a pleasure having you stay with us and thank you for choosing Southern Sun Ridgeway.I appreciate you taking the time to share your rating of your time spent with us and I am delighted that you had an excellent experience at our hotel.I do hope that we are able to welcome you back in the near future.Kind regards,Ross MackayGeneral Manager
by A verified traveler
Posted 20 Sep 2023
The staff at Southern Sun are exceptional. Thank you for all the attention you give to every detail in making my stay pleasant.
Comment from Hotel Management
27 Sep 2023 by Ross Mackay, Hotel Management
Dear Judy,It was a pleasure having you stay with us and thank you for sharing your wonderful review of Southern Sun Ridgeway with us.I am delighted that our team made your time here exceptional and I will be sure to share your kind comments with them.I look forward to the opportunity to welcome you back in the future.Kind regards,Ross MackayGeneral Manager
by A verified traveler
Posted 7 Jul 2023 on Hotels
Comment from Hotel Management
8 Jul 2023 by Ross Mackay, Hotel Management
Dear Christopher,Thank you for taking the time to share your rating of Southern Sun Ridgeway.The team and I are delighted that you had a 10 out of 10 experience at our hotel. The strives to offer a high level of service to all our guests and we are pleased this was the case for you.I hope we have the opportunity to welcome you back to Southern Sun Ridgeway in the future.Kind regards,Ross MackayGeneral Manager
