Ratings based on 137 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Mar 2024 on Hotels
by A verified traveler
Posted 29 Jun 2023
Lovely renovated hotel. Very luxurious rooms. Friendly and helpful staff. Unfortunately the gym was still under renovation. The bar/cafe is worth a visit. Breakfast is nice (but mornings are cold, so bring a sweater because it’s outside!).
Comment from Hotel Management
18 Jul 2023 by Intercontinental Team, Hotel Management
Dear Anja,Thank you for taking the time to tell us about your experience at the newly renovated Intercontinental Hotel. We value your feedback. We use feedback such as yours to continuously make changes to improve the guest experience.We look forward to serving you again in the future.Again, thank you for choosing to stay with us.
by A verified traveler
Posted 17 Jun 2023
Comment from Hotel Management
18 Jul 2023 by Intercontinental Team, Hotel Management
Dear Mitsuru,Thank you. Wishing you a lovely week further and looking forward to welcoming you back soon.Regards
by A verified traveler
Posted 6 Jan 2023
Easily the best five star hotel in Lusaka
by A verified traveler
Posted 28 Feb 2020 on Hotels
comfortable stay
by A verified traveler
Posted 16 Feb 2020 on Hotels
The hotel was very good and I will probably return in future business trips
Comment from Hotel Management
18 Feb 2020 by Tammy, Hotel Management
We thank you for your feed-back. We look forward to welcoming you back to the hotel in the near future.
Regards
by A verified traveler from Chingola
Posted 31 Jan 2020 on Orbitz
The property is aging. There was no air conditioning in any of the lobby or downstairs area of the hotel. The entire hotel could use some paint and sprucing up. It is no longer among the elite Lusaka hotels and therefore, overpriced. We will be using the Taj Pamodzi for Lusaka trips.
Comment from Hotel Management
18 Feb 2020 by Tammy, Hotel Management
We have taken noe fo your concerns and look forward to being of service to you.
Regards
by A verified traveler
Posted 8 Oct 2019 on Hotels
by A verified traveler from New York
Posted 12 Sep 2019
The hotel rooms were filthy! Carpets were stained! Toilet flush was broken! Had to change 3 rooms to find a bed to sleep! High cost for poor value!
by A verified traveler
Posted 20 May 2019
Comment from Hotel Management
12 Jun 2019 by Tee, Hotel Management
Thank you for staying at the hotel
