Ratings based on 27 Verified Reviews
3.2 Room cleanliness
3.8 Service & staff
2.8 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Aug 2023
I didn’t (Couldn’t) stay this hotel becuase they lied to me.
I was supposed to stay 1 night, But I realized the train was delayed more than 24 hours. I asked them changing the date one day ahead,also told them I don’t have internet so can’t change on the app my self. they said “no problem”.
But when I arrived at 11PM, the reception woman who is very rude told me I need to pay one more night. even the reason is changed everytime when they were saying. (first the expidia cancled, second I didn’t call them at the same day again, third it is expired, last one is thet don’t have a room 😂)
I tried to explain, But the woman just disapear. If they said they can’t change the date first time, I would book another accomodation of course. There havior looks just want to get more money. that’s all.
Also they said “there is china” definitely racism as well. Even I am not from china. They think all asian is from china. So silly.
by A verified traveler
Posted 31 Jul 2023 on Hotels
by A verified traveler
Posted 30 Jun 2023
The place was perfect
by A verified traveler
Posted 26 Nov 2022
by A verified traveler
Posted 2 Jun 2022 on Orbitz
Closer to the down town and main bus stations
Comment from Hotel Management
7 Jul 2022 by s.p, Hotel Management
Dear esteemed guest thanks for review
by A verified traveler
Comfortable place to stay
Posted 8 Nov 2019 on HotelsFriendly receptionists and super clean and comfy room. I would not hesitate to book a room here again if I return to Lusaka.
This hotel is great for people arriving late or leaving early by bus, since the central bus station is only a 5-minute taxi ride away and there are always taxis just around the corner from the hotel's front door.
Comment from Hotel Management
1 Dec 2019 by Crown Palace Inn Mgmt, Hotel Management
Thank you so much! We look forward to seeing you in the future.
by A verified traveler
Posted 20 Oct 2019
Comment from Hotel Management
24 Oct 2019 by S.p, Hotel Management
Dear esteemed guest thanks for review and we expect you next time again
by A verified traveler
Posted 20 Sep 2019
Well, usually I'd say you can't expect too much for that prize and that might be true. However, even though our room was newly renovated the toilet kept on running and the room smelled so much like colour that we thought we had gotten a toxic shock by the time it was morning. Nevertheless, breakfast was provided and the location is indeed very central.
by A verified traveler from Indiana
Posted 5 Sep 2019
It appeared this hotel was getting a major upgrade while I was there. We were placed in one of the new rooms, which were very nice. There was construction noise during the day (which might be finished now) but staff was friendly and responsive. The location is within walking distance (about 15-20 minutes) to the bus terminal. There's also a pedestrian bridge nearby so you can avoid crossing the busy main road. For a budget option near the city center, I would stay again.
by A verified traveler from Pretoria, za
Posted 26 Apr 2019
The staff are very good, the owner was welcoming and you feel home
Comment from Hotel Management
29 Apr 2019 by Sunita, Hotel Management
Dear esteemed guest thanks for the review
