Ratings based on 16 Verified Reviews

3.2 out of 5
50% of guests recommend
3.6 Room cleanliness
3.4 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 23 Jun 2022
In general friendly. TV not working and didn't get fixed
4 out of 5
by A verified traveler

Worth the money

Posted 17 May 2021 on Hotels
Large room, good food in the restaurant, airport transfer was excellent and reasonably priced.
Comment from Hotel Management
24 May 2021 by REV , Hotel Management
Dear Valued Guest, Thank you for choosing Chamba Valley Exotic Hotel as your preferred accommodation provider. We value and appreciate your feedback. We glad to note that you had a pleasant stay with us. We hope to host you again in the near future for yet another pleasant stay . Kind Regards, Gillian Reservations.
3 out of 5
by A verified traveler

Posted 13 Aug 2019 on Orbitz
This hotel tries to be fancy. The dining room is set with two knives and two forks. Most of the time. Sometimes you had just one fork or one knife but two of the other. You never knew. It was always a surprise. Great food though. Very good and plentiful. You never knew what your room would have after housekeeping was done. Our towel and washcloth count changed every day. Not all doors locked. Our patio door to outside had no working lock. Did not feel very secure. We did not get the two types of rooms we requested in the booking. It worked out though. WiFi is spotty at best. Several things were falling apart- door frames broken, broken tiles, no shower door or curtain, the locks in the door rotated so it was hard to unlock your door. A nice enough hotel all around if you realize you are in Africa and this is not American standards.
Comment from Hotel Management
14 Aug 2019 by REVS, Hotel Management
Dear Sir/madam, Thank you so much for the feedback. we value and appreciate your feedback. we have taken note of all the concerns and we will endeavour to improve upon them. Kind Regards,
2 out of 5
by A verified traveler from Chattanooga.. USA

Posted 16 Mar 2018
Incompetent front desk... Knew nothing of of how to check in someone that had booked online... Wanted me to present her my credit card so she could secure the room... Um that's what happens when you book online... Argued with me of how things works online with booking... Manager got involved and tried to make things right but it was a little to late in my eyes... Stay somewhere else for your own convenience...
Comment from Hotel Management
20 Mar 2018 by REV, Hotel Management
Dear Travis , Thank you so much for your feedback. We sincerely apologize for the bad experience you had whilst checking in, We have noted all the concerns raised by you and will address them immediately, we pride in providing exceptional service to all our guests. We hope to host you in the near future for a more pleasant and memorable stay. Kind Regards
4 out of 5
by A verified traveler

Hotel personnel was great and great service.

Posted 17 Dec 2016 on Hotels
My stay was OK. Great Hotel staff, Food was great. Bed size was great but not too comfy, the mattress is with metal spring and not great foam cushion on top of the spring. Shower tap need to be replaced to allow easy flow of water or add shower column to the bath. Wifi connection was very slow. Overall enjoy my Stay.
Comment from Hotel Management
20 Mar 2018 by REV, Hotel Management
Dear Sir/Madam, Thank you so much for your feedback, we glad to note that you had a great stay with us. We really appreciate your positive feedback, however we have noted all concerns raised and we will endeavor to improve on them. Kind Regards.
4 out of 5
by A verified traveler

Good value and comfortable hotel

Posted 15 Dec 2016 on Hotels
The hotel itself is good and the facilities are ok. It is quite difficult to find but that's not unusual in Lusaka. The restaurant food and service are variable with many things that are on the menu not being available and a rather lacklustre buffet. Free Wifi is available but it is fairly slow and is off and on. Overall OK and I would stay again
Comment from Hotel Management
16 Apr 2018 by REVS , Hotel Management
Dear Sir/ Madam, Thank you so much for the positive feedback, we really appreciate your feedback. We hope to host you again in the near future. Kind Regards,
2 out of 5
by A verified traveler

Bad experience!

Posted 17 Oct 2016 on Hotels
Was very disappointed. The bed was uncomfortable, air-conditioning was totally ineffective and the room was hot. Could not sleep three nights. The bathroom was in very poor condition, bad lighting and water pressure was low. On third day, I complained and was moved to a much better (very fancy room) for the last day. Even the steps going to second floor (first floor in Zambia) were uneven - some very high, some low. Access road to the hotel is just a dirt road and nothing is close by. You have to take a taxi to go to the nearest restaurant. The restaurant had almost no vegetarian options. Their luxury rooms however are good.
Comment from Hotel Management
16 Apr 2018 by REVS , Hotel Management
Dear Geeta, Thank you so much for the feedback, we value your feedback, as it gives us room to improve on all areas of concerns raised by you our valued guest. We hope to host you again in the near future for a more memorable and pleasant stay. Kind Regards, Kind Regards,
5 out of 5
by KEYUR

Posted 4 Aug 2016 on Hotels
Comment from Hotel Management
16 Apr 2018 by REVS , Hotel Management
Dear Sir/Madam, Thank you so much for the positive feedback, we really appreciate it. We hope to host you again in the near future. Kind Regards
3 out of 5
by James from Edinburgh

Satisfactory

Posted 27 Jul 2016 on Hotels
The hotel was fine. The staff were somewhat friendly but not particularly helpful. Facilities etc were all clean. Bathroom lights didn't work. It's quite far from town. On the whole satisfactory
Comment from Hotel Management
16 Apr 2018 by REVS , Hotel Management
Dear Sir / Madam, Thank you so much for the feedback, we value your feedback. We hope to host you again in the near future. Kind Regards,
4 out of 5
by Sami from Libya

fell like home

Posted 6 Jun 2016 on Hotels
very friendly staff and manager willing to give any help needed location was not accurate on hotels.com website
Comment from Hotel Management
16 Apr 2018 by REVS , Hotel Management
Dear Sir/Madam, Thank you so much for the feedback, we value and appreciate your positive feedback. We hope to host you again in the near future. Kind Regards,
Back to Hotel Details Showing Reviews 1 - 10 of 16 Next