Ratings based on 970 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Stayed one night. A pack&play was provided for our baby. Food, beverage, alcohol only mins away. Also available for purchase in lobby store. Breakfast was fine, it was busy, but employees were working hard to refill empty items. Would stay again
Comment from Hotel Management
3 Jun 2024 by General Manager, Hotel Management
Dear Ashley, We're thrilled you had a positive experience at SpringHill Suites Lumberton! Providing amenities like the pack & play for your baby and easy access to food and beverages enhance our guests' comfort. Our dedicated team ensures a satisfactory breakfast experience despite busyness. We're delighted you would choose to stay with us again and look forward to welcoming you back!Felton ClarkGeneral Manager
by A verified traveler
Posted 2 Jun 2024
My family stayed for 1 night on way through to Virginia and it was a very comfortable stay. The beds were comfortable and the rooms are clean and big. They have free breakfast and easy walking to dining options.
Comment from Hotel Management
3 Jun 2024 by General Manager, Hotel Management
Dear jeffery, We're delighted you and your family had a comfortable stay at SpringHill Suites Lumberton. Our spacious and clean rooms, along with complimentary breakfast, aim to provide a relaxing experience. It's wonderful to hear that you found our location convenient for exploring dining options nearby. We look forward to hosting you again in the future!Felton ClarkGeneral Manager
by A verified traveler
Posted 31 May 2024
The breakfast is very poor, no eggs, even the coffee is not good.
Comment from Hotel Management
31 May 2024 by General Manager, Hotel Management
Dear george, Thank you for sharing your thoughts. We're sorry to hear the breakfast options did not meet your expectations. Your feedback is important to us, and we will consider to enhance our offerings. We hope to have the opportunity to provide you with an improved experience during your next visit.Felton ClarkGeneral Manager
by A verified traveler
Posted 28 May 2024
Keep up the great work!
Comment from Hotel Management
29 May 2024 by General Manager, Hotel Management
Dear Edie, Thank you for your encouraging words! At SpringHill Suites Lumberton, we're committed to delivering exceptional service and experiences to our guests. Your feedback motivates us to continue striving for excellence. We appreciate your support and look forward to welcoming you back for another enjoyable stay.Felton ClarkGeneral Manager
by A verified traveler from Albuquerque
Posted 26 May 2024
Breakfast space was freat
Comment from Hotel Management
29 May 2024 by General Manager, Hotel Management
Dear Lisa, Thank you for your positive feedback regarding the breakfast space at SpringHill Suites Lumberton. We're delighted to hear that you enjoyed your dining experience with us. It's fantastic that our breakfast area met your expectations. We appreciate your review and hope to welcome you back soon.Felton ClarkGeneral Manager
by A verified traveler
Posted 25 May 2024
Wish they uodated to larger tv
Comment from Hotel Management
26 May 2024 by General Manager, Hotel Management
Dear ralph, Thank you for your feedback and for choosing SpringHill Suites Lumberton. We appreciate your suggestion regarding larger TVs and will consider it for future enhancements. We're glad you enjoyed your stay and look forward to welcoming you back soon.Felton ClarkGeneral Manager
by A verified traveler
Posted 24 May 2024
Had a hard time parking, there was an event at the nearby restaurant and most of the parking was full due to the event patrons taking up the hotel parking!
Comment from Hotel Management
26 May 2024 by General Manager, Hotel Management
Dear Tony, Thank you for sharing your experience. We’re glad you enjoyed your stay at SpringHill Suites Lumberton. We apologize for the parking inconvenience caused by the nearby event. We hope to provide a more seamless experience during your next visit.Felton ClarkGeneral Manager
by A verified traveler
Posted 21 May 2024
Room was spacious and clean.
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Dear Barbara, Thank you for the generous compliments about our hotel. We are thrilled you enjoyed your stay at SpringHill Suites Lumberton, and we are happy to read how much you liked your spotless and spacious room. The extra space in the room can make your visit feel more like home and is something many of our guests tell us they love. We are glad we could be a part of your visit to Lumberton, and we look forward to welcoming you again soon.Felton ClarkGeneral Manager
by A verified traveler
Posted 20 May 2024
Quiet, the free breakfast was pretty good, and the staff was excellent.
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Michael, Thank you for taking the time to review your experience at SpringHill Suites Lumberton. We are delighted that you had a memorable stay with us. Thank you also for taking notice of our devoted staff and the quality of our breakfast buffet. Our team is committed to ensuring that your day gets started off on the right note. We will enjoy sharing your kind remarks with them. We hope to be your hotel of choice whenever your travels bring you back to the area.Felton ClarkGeneral Manager
by A verified traveler
Posted 20 May 2024
bad experience
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Kenneth, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Felton ClarkGeneral Manager
